Jeff Shen Email and Phone Number

goFLUENT China operates at Shanghai, Beijing, Shenzhen and Dalian. We accelerate language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device, Each year goFLUENT helps over 100,000 business executives in more than 2,000 international corporations to make their company more efficient and profitable when doing business globally and managing intercultural situations

EF Corporate Solutions is the B2B division of EF Education First, the world’s largest privately-held education company. We deliver large-scale language training solutions for companies and governments and currently work with over 2500 organizations in116 countries. New Business Development:1) Identify potential clients and the decision makers within the client organization, Research and build relationships with new clients2) Participate in pricing the solution/service, Handle… Show more EF Corporate Solutions is the B2B division of EF Education First, the world’s largest privately-held education company. We deliver large-scale language training solutions for companies and governments and currently work with over 2500 organizations in116 countries. New Business Development:1) Identify potential clients and the decision makers within the client organization, Research and build relationships with new clients2) Participate in pricing the solution/service, Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion3) Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators4) Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in salesClient Retention:Present new products and services and enhance existing relationshipsOther Achievement:2015 “ Global Best New Staff Award of 2014”2016-2019 Yearly Top 10 Key Account Manager Show less

EF Customer Care Center is the B2C division of EF Education First, the world’s largest privately-held education company. It focusses on B2B2C business that provide language training to individual student with Tele marketing methodResponsibilities:Manage >10 course consultant & operation team, in charge of daily staff training, KPIperformance evaluation, target evaluation etc., our team is biggest revenue contribution within all sales teams

1) Manage and support both the Senior Course Consultant and Language Learning Director (LLD) in delivering the Operations Guide and Academic Operating Guide2)Ensure that all new staff is trained in accordance with the operating guides and Disney English culture and values and receive timely, comprehensive and constructive feedback as to their performance. 3)Work with the national and regional marketing team to ensure that the center has sufficient qualified leads in the center… Show more 1) Manage and support both the Senior Course Consultant and Language Learning Director (LLD) in delivering the Operations Guide and Academic Operating Guide2)Ensure that all new staff is trained in accordance with the operating guides and Disney English culture and values and receive timely, comprehensive and constructive feedback as to their performance. 3)Work with the national and regional marketing team to ensure that the center has sufficient qualified leads in the center each month and is effectively running programs that encourage word-of-mouth and referral sales. Show less

Work as Center Director in charge of three training centers' management work