Jeff Sherrill Email and Phone Number

• Responsible for heading the Projects and Infrastructure unit of Nebraska Business ITS.• Negotiate contracts and purchases for Howard L. Hawks new building construction project saving approximately 37% or $375k on end user equipment.• Review, develop and implement cost saving initiatives.• Manage contractors responsible for office, classroom, and public technology deployments.• Create RFPs and serve on RFP selection committees for university wide projects and services.• Chair of search committees and hiring of multiple Information Technology staff.• Create and provide regular technology project reports to college leadership.• Develop training material and conduct training sessions for new employees Manage and administer databases procured by the University of Nebraska and Nebraska Business.

• Research and provide solutions to hardware, software and other issues• Conduct preventative maintenance and support for audio/visual devices and other IT equipment in learning spaces and office space• Collaborate with groups within and outside of College of Business Administration to provide the best possible classroom experience for students and instructors• Administering College of Business Administration Information Systems, including College of Business Administration classroom and lab computers, antivirus consoles and systems, client management tools, visualization solutions, system imaging servers and maintaining system imagesCollege of Business Administration• Conduct the preparation of end user computing systems as needed• Work with College of Business Administration IT management to prepare and conduct training sessions for College of Business Administration faculty and staff.• Conduct training and mentoring of technical staff of the help center.

• Experienced using and troubleshooting a broad range of operating systems including Windows, OS X, Linux, iOS, Android, Windows Mobile, and the Blackberry OS• Familiarization with setting up and maintaining access control lists, security features for Wi-Fi, computers and cellular devices• Performed first time setup of cellular devices, tablets and ensured Wi-Fi and cellular connectivity• Tested and instructed peers on using, configuring and setting up new cellular phones, tablets, mobile hotspot, computers and other devices• Utilized various computer applications such as iTunes to facilitate user experience and for troubleshooting of computers and mobile devices• Resolved issues by remotely accessing information from devices and using diagnostic information to provide the appropriate resolution• Implemented the use of virtual servers and switches to resolve networking issues of various device types• Provided advanced technical support for numerous issues pertaining to network connectivity, software and hardware• Collaborated with OEM's of computers, mobile devices and peripherals regarding training and implementation of software and equipment • Implemented company and area wide training on accessories, policies and devices with great success

• Resolving customer's billing inquiries• Educated customers regarding policies, procedures and how to use mobile devices, equipment and accessories• Provided first tier technical support for numerous issues pertaining to network connectivity, software and hardware• Instructed new employees with on the job training and coachings• Assisted customers in creating online profiles for self service options

• Performed installation of Windows, Mac OS and various applications• Consulted users on solutions to various computer issues, intentions on computer usage and computer security• Consulted customers regarding computer peripherals such as input devices, monitors, projectors, scanners, printers and performed setups for said devices• Troubleshot various device issues related to hardware and software related issues • Performed installation of Windows, Mac OS and various application• Installed and provided instruction on usage of Microsoft Office applications including email through Microsoft Outlook

• Supervised the daily operation of an entire store• Set daily and monthly goals with representatives and followed up with representatives regularly on meeting the goals• Resolved issues with customers regarding their service and payments• Created a weekly work schedule for all representatives and managers in the store• Responsible for selection and training of new employees• Managed, calculated and deposited receipts on a daily basis• Facilitated the inventory process of all store inventory and supplies