Jeff Shields Email & Phone Number

Richardson, Texas, United States

Cornerstone BTI consists of IT professionals whose sole purpose is to efficiently serve your technology needs. Whether your goals are to increase revenue, control expenses or streamline your technology service, we’re here to help.Although Cornerstone BTI efficiently provides standard IT services such as hardware repair and installation, software installation and troubleshooting, systems implementation, and network support, we strive to equip our clients with so much more than simply delivering a stable technology platform. Our goal is to become a valued business partner who truly understands your needs. By digging deeper to understand your business and priorities, we provide cutting-edge technology solutions that fit your budget and advance your company’s growth.

Dallas/Fort Worth Area

nDivision's value proposition is very straight forward. We invest in the highest caliber people available, in order to provide our customers with the best technology advice and guidance possible, at a price point that will be considered excellent value. We work hard to earn the right to have a long term relationship with our customers and we place integrity, quality and customer care at the top of our value structure.Specialties: Managed Services, Enterprise Solutions, Professional Services, Dell Products and Solutions

Dallas/Fort Worth Area

nDivision's value proposition is very straight forward. We invest in the highest caliber people available, in order to provide our customers with the best technology advice and guidance possible, at a price point that will be considered excellent value. We work hard to earn the right to have a long term relationship with our customers and we place integrity, quality and customer care at the top of our value structure.Specialties: Managed Services, Enterprise Solutions, Professional Services, Dell Products and Solutions

Dallas/Fort Worth Area

nDivision's value proposition is very straight forward. We invest in the highest caliber people available, in order to provide our customers with the best technology advice and guidance possible, at a price point that will be considered excellent value. We work hard to earn the right to have a long term relationship with our customers and we place integrity, quality and customer care at the top of our value structure.Specialties: Managed Services, Enterprise Solutions, Professional Services, Dell Products and Solutions

Sherman, Texas

Transitioned organization from utilizing consulting firm, and built an in house support department to serve the entire organization. New Data center built from the ground up with over 50 servers. Technologies in use are Server 2008, and Server 2003, Microsoft Exchange 2007 and 2010. Products from VMware including vCenter, ESX, and ESXi. Firewall and switching technologies from HP and Fortinet. Daily interaction with managing active directory, Exchange, vCenter, and Shoretel systems. Managed and maintained the storage network, as well as the 5 site worldwide MPLS network connecting all of the offices together. Oversaw the daily ticket troubleshooting as well as implementing products to our end users.

Mckinney, Texas

Managed large pool of Clients with end users upwards of 400.Implemented in house client management and ticketing system.Designed and rolled out Managed Services Platform to all clients.Ticket turnaround time dropped 40% during and after my integration.Worked with management team to deliver more effective services at a lower cost.

Addison, Texas

Largest Hotel Family worldwide, providing accommodations to millions per year.; Consolidated multi tiered exchange 5.5 servers and Migrated to Exchange 2007 In-depth Citrix servers roll out for Hiltons Work @ Home Program.Worked with Software team to fine tune OnQ management software.Revamped Active Director y Structure and Implemented New O.U. and Group Security policies.Finished this project an entire month ahead of schedule.

Mckinney, Texas

$16 million telecommunications services provider serving major carriers as well as manufactures.; Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunication systems that supported staff of over 300 personnel. Established new IT policies, which defined acceptable use of IT assets within the company. Fulfilled administrative responsibilities Including the addition and changes to user desktop, email, and PBX accounts. Installed and configured servers including RAID1 & 5 arrays in addition to facilitating backup & restoration using active directory. Configured and monitored status of printers utilizing various administration tools in addition to upgrading printer firmware and handling installation of other peripherals. Actively provided desktop, configuration and phone support for software and hardware. Carried out full installation of routers and cabling for routers, switches, hubs, and new workspaces. Installed and maintained remote solutions such as Windows Terminal Server as well as Citrix clients and servers for all of our remote users.Spearheaded completion of two major migrations to bring systems up to date including Microsoft Exchange systems.Successfully engineered a virtual private network (VPN) solution utilizing Watchguard products.Improved inventory control capabilities by developing a comprehensive Asset Management program.Planned and implemented an enterprise wide Fax solution which included installation of software and clustered fax portal for the entire organization.Effectively consolidated multi-domain Windows network into a single, homogenous domain.Successfully planned and managed several migrations for our sister companies (total employees in excess of 800) messaging platforms from applications such as Lotus Notes to the Exchange platform.Consolidated several accounting packages into a unified platform using Sage Timberline.

Mckinney, Texas

Start-up technical services consulting firm providing on-site services to business customers.; Direct information technology operations within the company providing in-depth custom tailored IT solutions to the small to medium business sectors. Oversee the day to day operations of services provided to the clients such as network engineering, desktop support, quality assurance, documentation, and telecommunications. Established Quality Assurance, Documentation, Telecommunication/WAN departments and Help Desk departments that improved external processes and enhanced productivity and customer satisfaction.Instituted previously nonexistent project management guidelines within organization to improve ability to meet time lines, budgets, and objectives.Implemented customer ticket database to track open service calls and costs. Implementation of this system allowed our technicians to complete 33% more work orders per work week.Revamped remote workplace for one of our biggest customers utilizing Citrix servers and dumb terminals. Designed and rolled out new architecture to guaranty redundancy and load balancing which increased up time from 90% to 98% allowing customers a reliable way to request services.

Richardson, Texas

Mobile computer services and retail services including diagnosis and troubleshooting to personal and business customers. Client Server Team LeadKnowledge and understanding of component level hardware and configurations. Competence diagnosing and troubleshooting MS-DOS, Microsoft Windows, (3.x, 9.x,ME, NT, 2000,XP), and other software problems.Knowledge of system files and the Windows Knowledge and understanding of component level hardware and configurationsDiagnosing and troubleshooting all Microsoft Windows platforms, including Server 2000/2003Knowledge of system files, and the Windows Registry, Experience with Active Directory, Maintenance & Security, including access permissionsWorking understanding of Small Business ServerExchange Administration

Carrollton, Texas

Retail computer sales and service providing services and sales to personal business customers.; Manage a team of 8+employees in a sales and production environmentProfit and Loss Work schedule for employeesManage on-site scheduleServiced computers on-site and off-siteTeaching new techniques Service checks on completed work including monitoring/observing and auditing employees

Lewisville, Texas

Maintains computing environment by identifying NT network requirements; installing upgrades; monitoring network performance.; Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including NT interface configuration and routing protocols.Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining NT network policies and procedures; establishing connections and firewalls.Maintains NT network performance by performing network monitoring and analysis, and performance tuning; troubleshooting NT network problems; escalating problems to vendor.Secures NT network by developing network access, monitoring, control, and evaluation; maintaining documentation.

Certificate, A+, Network, Mcse

Education record

Computer, Sciences Studies

Certificate, Network Engineering