• Packaging User and Device Based Applications within SCCM using PSAppDeployKit• Distributing my Packaged Applications to our Distribution Point Group• Deploying the Packaged Applications to the Correct Users/Collections• Creating SCCM Collections with Query and AD Security Group Membership• Looking through Nessus Scans to fix Vulnerabilities within our Environment• Fixing Broken Software Center Clients on Workstations and Servers• Troubleshooting Issues with the Applications I Packaged and Deployed• Troubleshooting Windows Updates and Upgrades• Troubleshooting Issues with users connecting to their VDIs• Creating and Modifying VDIs in VSphere• Imaging and Building VDIs via SCCM• Creating Machine Catalogs and Delivery Groups for VDIs in Citrix Studio• Adding VDIs to Pre-Existing Machine Catalogs and Delivery Groups in Citrix Studio• Assisting with Monthly Server Maintenance/Patching• Creating new OUs in Active Directory• Creating User and Shared Mailboxes with Exchange PowerShell commands • Running message traces within the O365 Exchange Admin Portal• Granting RDP/Sudo Access to Windows and Linux Servers• Managing Windows File Share Permissions• Replacing Faulty Hardware on Servers• Loading and Ejecting NetBackup Tapes and Monitoring NetBackup Restore Jobs• Using the CyberArk Console to Uninstall CyberArk on Various Devices• Assisted with the Migration of User’s Machines to our Domain using Binary Tree

• Communicating with End Users via Phone/IM/Tickets to Resolve IT Related Issues• Lead Tech for Executive Support and Escalations• Imaging and Preparing Laptops for End Users• Creating and Managing User Active Directory Accounts• Creating and Managing Security Groups• Pushing Software to End Users’ Machines with SCCM• Creating and Managing Distribution Lists • Creating and Managing Skype Accounts via Lync/SFB Server• Granting access for users to Jira and Jama• Troubleshooting Hardware Issues on Laptops

• Resolving More Complex IT Related Issues• Handling 1000+ Tickets a Month• Exchange Server Administration• Remote Access Administration• ShareFile Account Administration• Working with Other Various Support Teams for Issue Resolution

Contractor for Teksystems working for Exelon's IT Service DeskCostumer Service through Phone CommunicationMicorsoft Application SupportProvide Password ResetsWorking with Active DirectoryExelon's Application Support

Phone and Customer SupportSubmitting and Updating OPAS TicketsWorking with Cerner/MedConnect Professionals to provide help within MedConnect

Communicated with customers to ensure satisfactionOperated the cash register and point-of-sale equipmentOperated golf course equipmentWorked with others and by myself to complete assorted tasksHelped manage Junior Camps and Event Banquets