Jeff Small Email and Phone Number

- Made use of email, linkedin, social media, and phone calls to engage, create qualified booking inquiries, and close business with memorabilia stores, shops, and shows- Utilized Hubspot for CRM and pipeline management, and email sequencing on a daily basis to generate new business and ensure every potential lead was responded to and dealt with in a timely fashion- Coordinated with sales team, agency team, and accounts team to create talent lists to submit for booking inquiries- Consistently account managed memorabilia shop clients by working on renewals and new bookings with existing clients, helped support in coordinating successful bookings of already sold bookings, and start to build an interest in the future organization profile for memorabilia shops- Implemented build/tested a strategy for revenue creation in sourcing memorabilia wants and then partner/coordinate with accounts team to find opportunities for pre-sold memorabilia to get the athletes commitment- Effortlessly created strong working relationships with clients that encouraged repeat business and provided them with quality signers for their store and/or event even if it required going above and beyond by locating athletes that were not currently on the platform or in the company’s current network of athletes

- Founded and continue to operate a successful and growing online business trading sports memorabilia with a focus on autographed products.- Generated over $124,000 in gross sales for a gross profit of over $42,500 during the last year of full time operations (2021).- Generated just under $90,000 in gross sales for a gross profit of just under $30,000 during the past year of operations while working a separate full time job concurrently (2022).- Built and maintain strong customer relationships by consistently delivering efficient, friendly service that exceeds expectations, resulting in high rates of repeat business and customer satisfaction.- Developed a network of key suppliers by always demonstrating the highest degree of integrity and emphasizing a mutually beneficial approach to supplier issues as they arise, resulting in access to rare and in demand inventory stock.- Implemented a variety of business development initiatives, including a customer loyalty program that was unique in the industry, which has led to increased sales and profitability and improved customer satisfaction and loyalty.

- Assisted customers with custom apparel and team sport jersey quotations using a consultative approach to guide customers through a varied range of options in a professional and helpful manner.- Successfully managed dozens of repeat customer accounts by providing exceptional customer service and resolved any customer issues in a timely & professional manner.- Provided insight into customer feedback and behaviour, consulting with management on ideas for merchandising and marketing enhancements of web properties.- Contacted recreational sport leagues/teams/schools to be included in their annual sourcing of quotations for sports uniforms and custom apparel- Updated data to custom garment website(s) to include accurate pricing, product detail and descriptions.- Ensured automated and semi-automated web orders are accurately reflected and imported into accounting and production systems.- Daily use of and proficiency with Shopify, SAP, Excel, Outlook and other common sales and office related programs.

- Organize shipments, create shipment documentation, assign carriers, dispatch shipments, and ensure that accuracy and quality control guidelines are enforced on each shipment.- Confirm that packages will be delivered in compliance with each country's regulations and the courier’s specifications, as well as the desired delivery of both the account manager and the customer.- Independently supported new business development by performing a market landscaping analysis that outlined possible growth opportunities, market activities, and market size and potential.- Perform administrative and office support activities, such as provide co-workers with shipping quotes and coordinate orders that are to be picked up by customers with account managers and other co-workers.- Displayed retail visual merchandising skills by aiding in the placement of products in the showroom in order to better systematize certain product lines.- Coordinate rush orders, cash on delivery orders, and order changes when applicable.- Engage with customers, couriers, and other internal and external professionals who enter the logistics facility on a day-to-day basis.

- Oversaw concession sales for events at Brock University with a focus on exceptional guest service and achievement of team sales targets.- Collaborated with Brock’s Student Services Coordinator to implement his vision for service excellence at concessions I oversaw.- Performed financial management functions including inventory reconciliation and cash management to ensure accountability and to enable sound inventory controls.

- Created and produced half-time show concepts, including scripting and coordination, designed to keep in-stadium fans engaged and entertained during non-play periods.- Coordinated the Brock Lacrosse alumni ceremony including assisting with overall design and coordination resulting in a successful and efficient ceremony; engaged with alumni throughout the event to ensure proper communication and positive experiences.- Established relationships and negotiated with local vendors to procure prizes and merchandise for in-stadium events and contests at minimum or no cost.

- Engaged with customers and assisted them by suggesting home furnishing solutions and products best suited to address their unique needs.- Assisted with marketing efforts including identification of weaknesses in existing marketing campaign and developed and implemented new marketing campaigns; for example the implementation of a more web-based marketing approach, which resulted in a significant increase in customers produced from online sources.- Championed creative merchandising solutions leading to effective up-selling resulting in meaningful sales volume increases in specific high-margin product categories.

- Prioritized orders and delivered fast and efficient in-seat food and beverage service to guests.- Suggested process improvement initiatives to management in order to enhance the guest experience such as more efficient food delivery options for staff resulting in shorter wait times for guests.- Went above and beyond to maintain a clean and organized service environment including a thorough cleaning of my station before and after each event.- Addressed guest concerns with a positive attitude, such as issues relating to special dietary needs and service issues with a focus on consistently delivering positive customer interactions

- Worked effectively with expediters to ensure the timely delivery of food orders to customers.- Pleasantly conversed with patrons to confirm that all their dining needs were satisfied.- Cleared and reset tables to help optimize the speedy turnover of customers.- Performed assigned duties competently and proficiently during the peak season, i.e. Leafs & Raptors games.

- Engaged with customers in the showroom in a professional manner in order to ensure their home furnishing questions and concerns were satisfied- Championed creative merchandising solutions leading to effective up-selling techniques and increased sales volumes- Worked with sales team to screen customer communications and coordinate future appointments - Provided office support for a company of fifteen people- Compiled and managed information from suppliers across Canada