• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failedhardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAIDtechnologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESXServer• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customerconfigurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access andaggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenance's including hardware modification, operating system installation,mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues withpreviously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirementsas directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers andcoworkers

• Rack, build, cable, configure, and provision servers in a fast-paced enterprise datacenter environment. • Rack, cable, and deploy network equipment such as switches, firewalls, routers, etc.• Troubleshoot, test, quality assurance of enterprise server hardware to ensure SoftLayer uptime standards. • Professionally resolve hardware issues for SoftLayer’s global customer base via trouble tickets.• Troubleshoot and resolve problems with basic network and operating system installations and configurations. • Process new orders and troubleshoot automated provisions in IMS• Provide phone support to existing legacy customers• Responsible for first response and proper escalation of datacenter events that relate to power, network, or cooling. • Perform work in an accurate, thorough, productive and timely manner, including meeting all applicable deadlines; adhere to all relevant policies/procedures, including those regarding workplace safety.• Effectively communicate with customers, vendors, supervisors, fellow employees and all other individuals with whom he or she interacts on behalf of SoftLayer.• Adhere to work schedules; comply with vacation/holiday guidelines and other company policies regarding approved absences. • Apply creative thinking to analyze and address issues and come up with new, innovative ways of solving problems and achieving goals

• Operated the Spot Welding machine with various sized galvanized metals• Used grinding tools on various sized metals , crs , aluminum and galvanized metals• Used grinding tools to eliminate weld spots while keeping products surface intact• Used grinder to polish metals that have scratches• Correctly Read blueprints• Correctly maintain a grind booth daily to ensure it was safe and in working order

• Operated the Spot Welding machine with various sized galvanized metals 16, 18, 20 and 22 gauged metals• Maintained the spot welding machine daily to ensure that it was in safe and working order, assembling industry standard metal unit• Operated Gasparini PBS O75 Brake Press • Correctly identified the working parts of the brake press and each part's function• Executed preventative maintenance before and after operating the brake press machine• Correctly defined bend radius and obtuse and acute angles• Correctly identified each punch and die based on drawing information• Operated Di-Acro Manual Brake Press machine• Bottomed out ram and checked alignment of mark with pointer on stroke selector• Properly adjusted trip arms on stroke adjustment selectors, allowing clearance for each part to be slid out of the opening• Operated Accupress brake machine and identified correct working parts of a caliper

• Distributed large numbers of scrap tires weighing more than 50 lbs for recycling• Accountable for inventory supplies, determined overages & shortage.• Ensured 100% accountability for all materials loaded and unloaded.• Operated forklift• Competent knowledge of warehouse practices, methods of loading/unloading, and damage control• Work was performed at many different sites throughout Louisiana• Proven ability to motivate a team to goal achievement and high integrity levels