Authorised distributor of Dexter Laundry equipment

- Management of OEM accounts; end to end contract life cycle management across VPC, Transport and additional services- National escalation point for complex dispute and customer challenge resolution - Manage internal performance within agreed contractual parameters to deliver quality outcomes by assessing and reviewing to ensure that service levels and KPIs are met- Ensure the contract performance complies with senior management directives, customer polices and statutory regulations at all times;- New OEM ingestion and alignment with business processes, - Identifying organic growth opportunities by cross selling value and applying a solutions focus- Project management on a national level across multiple sites and teams - high value- Process creation and documentation for operational adherence- Relationship management

- Ability to build strong working relationships within the corporate environment- Company & rental fleet manager nationally with a volume of 700+ vehicles per month- Plan & coordinate national operations to meet delivery timelines through effective, clear communications- Project Manager for high profile, high volume, high value, national customer vehicle fitments and roll-outs nationally.- Escalation contact for internal and external stakeholder's issue resolution- Contract and SLA adherence management

- Company, fleet & rental vehicle coordinator, delivering process completed vehicles to end customer on time and in full.- End to end supply chain delivery- Escalated contact point for national internal customers regarding allocations, arrivals, stock, logistics and transport to customer of OEM vehicles- Company car coordinator- Conduit from external customer to internal operations to achieve supply objectives- Train and coach new staff to meet and then exceed customer expectations through directing inquiries appropriately for a timely response to customers

- Data analysis and reporting of customer production volume forecasts.- Manage component supply from suppliers- Communicate with production personnel to ensure production targets are met and escalate issues that cannot be resolved directly- Prepare production plans for non-standard activities as required- Production forecasting for whole of life service parts requirements- Provide advance delivery information to customer and arrange delivery - Daily, monthly and annual production planning and reporting on production progress- Kaizen focused; continuous improvement implementation and standardising of processes.- Receive service parts orders and create production orders and schedules - Planning and adjustment of yearly personnel plan - SAP- Management of changes – from single part modifications to new model production preparation- Project coordinator for the engineering unit chart bill of materials

- Ensuring compliance with government regulatory requirements.- I ensured that all HR processes and procedures are correctly managed for employment conditions. I monitored, mentored, coached and managed staff performance, maintaining accurate documentation and records.- Investigation of breaches in a procedurally compliant organisation and resolution of issues in accordance with policies and procedures with appropriate reporting to stakeholders.- Monitoring the performance of direct reports and the delivering of their KPI's on a biannual basis. I created and maintained a 'dashboard' KPI tracking tool to elevate performance.- Resource management, budget maintenance, and daily financial reporting to relevant stake holders.- Manage staff during periods of significant change; clarifying expectations, mitigating employee concerns, measuring performance and acceptance, analysing results to ensure progress is proportionate with organisational change effort.- Drove a performance based culture to effectively deliver excellence in customer service and delivered personal performance plans, feedback that was timely, appropriate and relevant to the individuals' role.- Leading multiple teams of skilled staff and supervisors across multiple areas to deliver the highest levels of service with a focus on compliance requirements.- Strong problem solving skills that require demonstrated accurate investigation analysis in order to determine the correct decision in a limited timeframe.- Negotiate and resolve a variety of complex problems in a highly compliant, procedurally driven organisation often under extreme pressure- Contributing to budgets through efficient management of company resources, increased productivity and reducing labour costs through quality labour rostering, projecting staffing demands and communicating with other departments to clarify resource needs.