Jeff Smith Email & Phone Number

Manhattan, Ks, Us

Built from the ground up the FiveSeven leadership consulting firm focused on creating cutting-edge leadership and talent development programs in the hospitality industry to reduce turnover, improve employee engagement, and enhance operational outcomes. Leads executive coaching to expand management skills of existing executive staff as part of an overall corporate enhancement strategy.Project Highlights• Created and launched operational leadership development and executive coaching program for Regional Leaders and General Managers for large hotel client and overall market segment.• Developed and deployed General Manager group coaching cohorts aimed at improving General Manager leadership skills and employee engagement/retention for large and small hotel market segments. • Developed a proprietary strategic alignment application that equips leaders in planning, goal-setting and strategic alignment activities.• Expanded and supported internal learning and development stakeholders’ capabilities with employee mentoring and leadership development programs for a major hotel company.• Conceptualized and implemented proprietary employee engagement pulse assessment based on industry best practices. • Produced proprietary operational leadership development program for high-performing hospitality leaders and teams aimed at producing improved operational outcomes.

Co-created a software solution offering state-of-the-art SaaS enterprise feedback management technology. Focused on connecting enterprise business and its customers by way of mobile, social and web channels – a high performance multi-function customer engagement platform delivering one-of-a-kind solutions to enterprise CX problems. • Defined company’s business and operational strategy, and managed investor relations. • Co-owned product design, UI and overall visual workflow for mobile and web applications. • Performed market research and developed go-to-market strategies.• Developed internal sales, marketing and service support systems.

Spearheaded the development of a national sales force to promote engineering and mechanical solutions for biological treatment of municipal and industrial wastewater using clarification, nutrient removal, aeration, filtration, and solids dewatering. • Led charge on sales, marketing, customer segmentation, customer trend analysis, R&D and product development for a $15 million- $20 million annual revenue company.• Recruited and trained sales staff; maintained and fostered relations with international supplier and client.

Conceptualized and Implemented the complete concept and brand development of a retail coffee concept in the College of Engineering at Kansas State University. • Created a business model and plan from the ground up to launch uniquely-branded concept for a campus-based retail coffee business. • Developed and implemented HR policies and systems. Recruited, hired, and trained staff.

Bachelor Of Science (Bs), Kinesiology And Exercise Science

Master'S Degree Program, Apologetics

Education record