• Tracked and prioritized daily objectives. Regularly reviewed internal business management systems to monitor ongoing projects and initiatives. Strategically delegated responsibilities among project managers and other personnel to ensure efficiency, service support and daily operational alignment with long-term goals.• Maintained comprehensive oversight on production schedules, sales operations and other internal process structures to ensure effective client management. Streamlined and coordinated tracking of all production processes, analyzing job packets and other documentation for delegation to shop floor and other departments.• Coached, trained and mentored up to eight direct reports. Provided targeted leadership and professional development to all team members, emphasizing clear communication of all relevant best practices and methodologies. Delivered training to all newly hired personnel, ensuring comprehensive expertise on CNC programming, estimation practices, screen printing, painting, installation and equipment maintenance.• Championed initiative to implement new business management software. Liaised extensively with external specialist teams to develop custom applications and manage individual business requirements, developing strategic solutions to streamline fabrication processes and optimize overall production capacity. Conducted extensive analysis of system to identify best practices for data entry and implementation of metrics. This led to significant improvements to overall efficiency when conducting cost estimates. Delivered comprehensive training and coaching to project management teams on the utility of the new system.• Oversaw estimation, fitting and project management for numerous large-scale client projects, including signage design, fabrication and installation for the MSU Breslin Center. Leveraged expertise in independent and creative problem solving to successfully meet and exceed all individual customer requirements.

• Directed initiative to implement new cloud-based job routing system for production shop floor. Integrated calendars and other organizational tools to facilitate sales personnel in operational tracking. This led to significant improvements in overall project management and scheduling.• Coordinated integration of new company network and file-sharing server system. Set up and supported each workstation, conducting extensive troubleshooting and analysis to mitigate discrepancies and provide continuous maintenance.• Emphasized personalized solutions when engaging with customer groups, consistently meeting and exceeding all individual business requirements. Developed innovative product concept to support business goals with hospital client, significantly improving overall satisfaction and rapport. Successfully integrated new concept into overall product portfolio.• Served as primary IT specialist, conducting extensive troubleshooting and analysis to ensure proper integration of all computer systems and technology resources. Strategically oversaw numerous capital purchasing projects, nurturing viable partnerships with external vendors. Continuously identified new opportunities to expand in-house production capabilities to enhance revenue growth and drive cost efficiency.• Implemented new dashboards within business management system to facilitate large-scale bidding processes. Improved organization of all relevant technical documentation through centralizing information management and accessibility.