Manager of IT Data Services which delivers data products and offerings establishing “data” as an IT practice within the enterprise. Led a growing staff comprised of Data Software Developers, Hadoop Administrators and an Enterprise Data Architect.Highlights:- 2016 RichTec Award WINNER– Large Cap Project. Managed delivery of the UNOS Data Portal allowing access to organ matching data and the ability to change transactional data into customizable views empowering Organ Procurement Organizations and Transplant Hospitals with the ability to easily access visualizations and reports to make fact based decisions for their patients and organizations- Established Data Services group from its infancy building a cohesive and high performing Agile team

Managed multiple teams, IT projects and budgets leading a staff of 18 including Infrastructure Engineers, Web Engineers, Maintenance Database Administrators, Developers, and Code Releaser. Project Sponsor for numerous efforts focused on infrastructure and internal operations.Highlights and Operational Enhancements:Negotiated contracts including: - Renewal with software supplier resulting in $323K savings while increasing covered components - New contract with a UNOS software provider that saved $300K the first year and an additional $30K a year for the remainder of the contract - New contract with a UNOS service provider resulting in $96K year over year ongoing savings as well as instituting SLA’s and payback penalties

Led IT Service Delivery comprised of IT Operations, Customer Support, and Application Maintenance teams consisting of 45 employees during transition period. Hired new managers and staff. Created strategic roadmaps, mission statement and vision. Handled financial planning and oversight. Raised employee morale during this harrowing time and established a strong working relationship between the business and IT. Served as executive sponsorship of numerous projects.Highlights and Operational Enhancements:- Re-organized IT Department. Identified needed roles, modified reporting structure, including moving groups between IT and the business and gathered input from executives and managers and incorporated this in to the plan. - Increased employee morale significantly as measured by multiple scoring surveys and direct written employee feedback. Opened communications between IT staff and executives while reducing the fear of retribution. Increased transparency of IT Leadership. Provided existing staff opportunities to compete for new positions as opposed to past re-organizations where only external candidates were considered.- Project Executive for Win 7 Deployment, DPM 2012, TFS 2012, SharePoint 2013 Upgrade, Network Architecture & Design, SQL / Web 2012 Upgrade, and Lab Refresh all of which were successful.

Fortune 25 Client Account: 2009 – 2011Managed the client relationship with subcontractor AT&T. Improved support processes and communication during expansion to globally resourced model and toolset. Drove increased revenue through procurement of new services. The network tower generated the largest volume of new services provided to client. Partnered with IBM counterparts and client governance managers to ensure delivery excellence. Participated in IBM - client contract negotiation resulting in a five-year extension.Circuit City Account: 2007 – 2009Managed Store Engineering and Store Architecture teams on the $750M Circuit City account. Store Engineering provided 2nd and 3rd level support for over 13K devices and 30K employees across 550 retail stores. Store Architecture created innovative IT solutions. I ensured client satisfaction, infrastructure availability, and delivery of project commitments. I identified cost-saving innovation opportunities and streamlined processes. Participation in management of a multi-million dollar operating budget, conformed team activities to IBM standards and complied with PCI guidelines. My group worked seamlessly with other teams located across five countries supporting the account.Highlights and Operational Enhancements:- Implemented a change in server support saving the client $225,000 per month- No SLA or KPI financial penalties to the client- I was selected for IBM’s Technical Leader Program. Participants are chosen to drive innovation and contribute to projects which will lead to patents for IBM- Oversaw numerous stability initiatives which led to a 30% reduction in supported store issues directed to Store Infrastructure Support

Managed Store Infrastructure Support team that provided chain wide IT support for Circuit City stores. I ensured satisfaction with partnering business teams, infrastructure availability, delivery of store infrastructure project commitments, meeting SLA’s, set service delivery metrics, and identified issue trends. Participated in the management of a multi-million dollar operating budget. Ensured compliance with audit, regulatory, and information security guidelines.

Manager 2001- 2006Assumed responsibilities of 2 prior managers leading a team of 18 employees providing LAN, Desktop and End User Support for 70 Verizon locations with 2900 users and 3700 devices. Ensured system and infrastructure availability and service level fulfillment. Maintained ISO 9000 certification, passing all audits for 5 straight years.LAN Specialist 1999-2000LAN Manager 1996-1999Field Technician 1994-1996