Responsible for monitoring and reporting on KPI's for quality and compliance of contracted household goods relocations for Department of Defense personnel. • Implement key reports leveraged across multiple business units to monitor agent trends and historical data.• Facilitate strong business relationships to improve quality performance.• Coordinate with IT and internal partners to develop, test and implement reporting and improved organizational processes.

Responsible for leading a team within our internal operations department to execute specialized processes on designated priority carriers. Worked closely with our dedicated customer support team to ensure customer satisfaction of operational processes throughout.

Coordinated delivery services with agencies and customers of inbound and outbound international household goods shipments. Partnered with internal operations and customer support teams to improve customer communications and overall satisfaction. Developed partnerships with our network of agencies to provide timely delivery schedules and strategies for increased profitability of shipments.

Managed a department responsible for planning and executing events throughout the community to increase fan relations and sponsorship fulfillment. Events were tailored towards diverse demographics helping to increase the team's fan base. Worked along side our Media Relations department to create digital and direct marketing materials to promote and inform the community of events and partnerships.•Planned and managed all game day events and promotions in coordination with corporate sponsorship fulfillment. •Managed all game day entertainment including pre-game Sharkfest activities and vendors, national anthem performers, on-field promotions, halftime activities and mascot involvement.•Executed all sponsorship contracts and proposals with proof of fulfillment.•Managed donation requests from charitable organizations and fans. •Scheduled mascot, dance team and player appearances.•Coordinated with the media department ensuring all promotional activities were available to the public through our print, online and social media platforms.

•Responsible for presenting and selling multiple partnerships and promotional packages to future corporate sponsors.•Day-to-day customer interaction fulfilling client services in coordination with operations and events.

In charge of a re-branding strategy consisting of logo re-design and company marketing strategy.

-Participate in the day-to-day operations-Compiled customer satisfaction research through blog communication-Executed client requests-Creative Brainstorming-Collaboration and presentation on internship program of the future