Responsible for the strategic and day to day business operations at EnTelegent Solutions in support of Client Services, Service Assurance, Wireless Support and Field Services. Lead and support company staff and business partners committed to the ongoing support of our clients and growth of company revenue. Lead operational initiatives focused on the optimization and automation of processes to improve scalability and to ensure superior customer satisfaction and overall company success.

Responsible for overseeing the day-to-day operations of the company to ensure exceptional customer service levels and value to our clients. Provide strategic vision, guidance and implementation of initiatives focused on process improvement, financial growth and increased company profitability. Overall responsibility for service delivery, service assurance, communications information systems support and development and client billing.

Responsible for the strategic and day to day business operations at One Source Communications to include: Service Delivery, Service Assurance, Billing Services and Communications Information Systems. Lead operational initiatives focused on the optimization and automation of processes to improve scalability and to ensure superior customer satisfaction and company success. Lead and support department managers with the ongoing development of efficient and effective teams and with the optimization of workflow processes.

Senior Department Manager responsible for the service delivery of DS0 through OC(n) IP, Clear Line, Frame Relay, and ATM products in support of Sprint’s commercial wireline business customers. Managed staff of eighty-five associates. Negotiated and implemented service level agreements focused on business process improvement. Analyzed data, developed strategic objectives, and successfully implemented improvement initiatives. Responsible for the development and implementation of service delivery automation for wireline services. Performed monthly service reviews with local access providers. Performed organizational planning and budget analysis.

Network Controller, US Army44th Signal Battalion, Saudi Arabia/KuwaitElectronic Switch Chief, US Army97th Signal Battalion, NATO, Mannheim, GermanyOutside Plant / Switch Technician, US Army9th Signal Battalion, Fort Lewis, Washington