Jeff Suddoth Email & Phone Number

Steubenville, Oh, Us

Moon, Pennsylvania, United States

I serve as the primary point of contact between manufacturers and patients or facilities. I handle the day-to-day relationship between both parties with the goal of achieving optimal customer satisfaction. I create detailed business plans to reach predetermined sales goals and quotas, manage the entire sales cycle from finding a potential client to account creation. Along with unearthing new sales opportunities through networking and turning them into long-term partnerships, I am also responsible for leveraging existing and new relationships with current accounts to grow the business. I continually develop sales strategies by analyzing industry trends and data, prepare for and attend client meetings and serve as a point of resolution for any account or shipping-related issues.

Moon, Pennsylvania, United States

Coordinated with manufacturers to resolve all account issues. Reviewed accounts for billing errors and coordinated with the billing team for resolution.Sent, requested, reviewed and uploaded supporting documentation for patient accounts to complete the order process.Entered adjustments to orders for medical facilities. Worked with patients to resolve order issues related to missing information for order processing and chose the proper escalation route for all unresolved issues.Created auto-shipment profiles for patient accounts. Received payments.

Moon, Pennsylvania, United States

Processing orders, returns/exchanges and handling any shipping adjustments or errors.Working in conjunction with healthcare professionals and facilities to obtain proper documentation for equipment and supplies for the patient. Researching products for recommendation of suppliesPerforming quality control audits of electronic medical records.Handling high levels of inbound and outbound phone calls.Responding to questions or complaints and providing feedback and resolution in a professional and effective manner.Handling billing issues and payments.

Coraopolis, Pa

Liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs. Development of long-term relationships with a portfolio of clients.Responding to product and service questions and suggesting information about other products and services. Processing of orders and preparation of correspondences and fulfillment of customer needs to ensure customer satisfaction.Open and maintain customer accounts by recording account information.Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem and selecting and explaining the best solution to solve the problem.Manage large amounts of incoming calls.

Mckees Rocks, Pa

• Responsible for account management and procurement of seasonal, municipal and special event customers. • Responsible for the coordination of delivery and retrieval of materials and equipment.• Route management and assignment.• Responsible for customer follow up, including but not limited to, resolution of service issues and equipment replacement.• Issuance of verbal and digital quotations to residential and commercial customers. • Monitoring and responding to incoming traditional mail, email and phone calls for sales, service requests and pricing.• Maintained and updated customer records within the Route Optix system.• Generation of new business within specified markets.

Carnegie, Pa

• Responsible for generating revenue by developing sales opportunities through research and identifying potential accounts; • Tasked with the solicitation of new accounts by building rapport with buyers and engineers and providing technical information and explanations• Coordination of the preparation of quotations and the processing of orders• Required to understand and interpret technical requirements, providing technical information and to develop accounts.• Cultivation of new business accounts by answering telephone, fax, and e-mail inquiries and verifying and entering information.• Processing of orders by transferring orders to fulfillment, communicating expected delivery date and explanation of manufacturing timelines.• Development of accounts by checking customer's buying history, suggesting related and new items and explaining technical features.• Maintaining and improving quality results by following standards, recommending improved policies and procedures.• Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.• Accomplishment of department and organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Burgettstown, Pa

•Assisting Regional Sales Managers in promotion of products.•Responding to incoming emails for service requests •Navigating the customers’ online maintenance tracking system to enter service updates and invoicing data •Providing regular updates to customers via email and updated spreadsheets.•Providing quotes both verbally and in writing using MS Excel spreadsheets and Salesforce.com•Taking incoming and making outgoing calls to dealers and end users to solicit orders•Collecting information needed and completing accurate paperwork for manufacturing of product. •Following up on all outstanding quotes •Entering new customer data and other sales data for current dealers/customers into customer software system.•Maintaining a log of all quotes. •Investigating and resolving customer problems. •Developing and maintaining relationships with dealers/customers. •Attending trade shows and visiting dealers/customers.

Weirton, Wv

• Describe merchandise and explain use, operation, and care of merchandise to customers.• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.• Compute sales prices, total purchases and receive and process cash or credit payment.• Answer questions regarding the store and its merchandise.• Place special orders or call other stores to find desired items.• Estimate and quote trade-in allowances.• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Greater Pittsburgh Area

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.• Answer customers' questions about products, prices, availability, or credit terms.• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.• Maintain customer records, using automated systems.• Prepare sales contracts for orders obtained, and submit orders for processing.• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.• Prepare sales presentations or proposals to explain product specifications or applications.• Demonstrate and explain the operation and use of products.• Provide customers with ongoing technical support.

Greater Pittsburgh Area

• Respond to customer requests for remote and on-site technical support including troubleshooting and developing solutions to a variety of complex problems and technical issues involving both hardware and software. • Act as an escalation point when on-site support is deemed necessary to resolve customer issues that could not otherwise be resolved.• Support iNet launches, post commissioning and installation on an as needed basis to ensure successful customer on-boarding.• Diagnose and repair gas detection equipment both at customers’ locations and in at any other facility.• Deliver developed training programs to customers on-site and remotely• Manage all customer situations in a professional and courteous manner with an emphasis on customer satisfaction and retention. Respond promptly and professionally to inbound requests by phone and e-mail with a high degree of customer service, technical expertise and timeless effort.• Complete outbound customer calls for approval of estimates, follow-up, ensuring customer satisfaction and other reasons as required• Assist customers with developing best practices utilizing iNet data through proper set-up of all hardware (dock stations, monitors, calibration gas) and software (account set-up, structure and reporting).• Assists customers with understanding actionable iNet instrument data.• Provide regular feedback on product issues and associated resolution to the Application Engineering, Product Development, Engineering, Service and Product Performance teams.• Coordinate best practices with other Regional Field Service Technical staff as well as the CRD team and the depot repair teams.• Visit customers to insure their equipment and installation is working according to their needs and within standards.

Associate Of Science (As), Respiratory Care Therapy/Therapist

Associate In Arts, Psychology

Associate In Science, Network Administration