I am a tenured manager with 25+ years of experience, primarily in Mortgage Servicing. Proficient in motivating staff and assisting with goal driven deadlines. Manage daily operations and consult with leaders regarding process improvement initiatives to streamline and increase productivity. I enjoy the challenge of multi-tasking in a busy environment and assisting employees to perform at their best every day. Coach and counsel when applicable as well as develop and cross train personnel. I am a hands on manager that listens to my team to understand their challenges, provide guidance/training to ensure goals are being met, which enhances their knowledge and value to the company.