Chief executive officer for a craft burger chain in Orange County, CA. Increased YTD sales 37.5% and Q2-to date sales 46%. Poised to open a new prototype location in 2025 and franchise 100 national locations by 2030.

Chief Executive Officer for the # 1 food truck in the U.S., winner of the Food Network’s Great American Food Truck Race and Food Truck Race All-Stars. Grown revenue 114% and achieved 25.3% EBITDA. Created franchising program and on pace to open 100 franchised food trucks by 2028.

Chief Executive Officer for national franchising & retail operations strategic advisory firm that specializes in rapidly scaling emerging franchises and turning around distressed brands. Contracted by ACE Sushi to accelerate unit growth, increase purchasing compliance, drive operations excellence and draft their 2021 FDD.- Engineered the infrastructure to support 100+ new store openings in 2020 with a runway of 145 more in 2021. Designed critical path, simplified administrative workflows, leveraged technology solutions and project managed a collaborative cross-functional team that dramatically expanded store opening capacity.- Doubled purchasing compliance to 20% of sales by instituting a system that swiftly defaults franchisees for non-compliance while rewarding franchisees for the right behaviors.- Elevated quality control by raising the bar on operations excellence, implementing a digital task management application, contracting 3rd party food safety safety assessments and developing a comprehensive compliance management system.

Hired to reverse 5% annual sales declines, increase purchasing compliance to 24% & scale unit growth from 275 to 800 stores in 3 years. Responsible for strategic planning, forecasting, budgeting and P & L management of $51M company that franchises sushi bars in grocery stores, universities and Amazon Go stores across the U.S. - Achieved 10% net sales growth over prior year representing $10M in incremental sales by consolidating the franchise base, triaging focus stores, expanding delivery and being first-to-market with meal replacements, LTOs and Grab ‘n Go side items.- Increased purchasing compliance to 24.5% of sales representing $168K incremental revenue by improving raw material quality, shifting markups by product mix and strictly enforcing the Franchise Agreement. - Scaled unit growth 40% with 110 new store openings in 10 months by diversifying revenue channels, advancing the runway for new store development, establishing weekly performance metrics and acting quickly to replace underperforming talent.

Hired to rebuild the entire organization, inspire a servant leadership culture and reverse 5 years of sales declines. Led all corporate and franchise operating functions for the 3rd largest frozen yogurt chain in the world with 350+ global locations in 7 countries with $13M annual revenue. - Hired an entirely new leadership team that rebuilt franchisee trust & influence. Restored the Franchisee Advisory Council and partnered with them to launch a new POS platform, design a new P & L reporting system and source a new distributor. - Consistently ranked best-loved frozen yogurt chain in the U.S. - Achieved 3.1% positive comp sales by surging loyalty program membership, fostering a best practices culture & improving the execution rate of new promotions from 73% to 92%. - Expanded systemwide sales 8.5% and global footprint 30% by trailblazing non-traditional sales channels and virgin international markets.

Recruited to navigate the company out of bankruptcy, slow store closures and reverse 7 years of annual sales declines. Led operations for 1,200 franchised and company owned stores across the U.S. representing $350M in systemwide revenue. - Grew sales 10.7% and slashed food costs 100 basis points by value engineering a ground-breaking new line of Ciabatta Toasties. - Increased same-store sales 7% by introducing a text marketing and customer loyalty platform. - Gained 2.7% comp sales growth by leading the implementation of bi-weekly new products and promotions.

Hired to apply my entrepreneurial mind set, business acumen and transferable hospitality skills to grow the lowest performing region for the 2nd largest veterinary hospital chain in the U.S. Managed 40+ hospitals in the Western U.S. with direct oversight of medical, operations, marketing and training support.- Achieved net 10% year-over-year sales growth in just 4 months by creating a best practices culture between managing doctors and hospital managers, expanding dental care, increasing kept appointments, investing in new surgical equipment and dramatically increasing the sale of preventative care programs.

Hired by Dunkin Brands to reverse multiyear sales declines, raise guest experience scores and grow franchisee profitability for its $132M, 240-unit Togo's sandwich chain. Led franchise operations and training. Managed 10 direct and indirect reports. Increased same-store sales 20.3% during my first 3 years by energizing franchisee engagement, taking bold risks to elevate the dining experience, executing new product platforms and increasing catering sales from 3% to 10% of sales. Raised customer satisfaction 22% by inspiring a groundbreaking service culture that empowered frontline team members to personalize how they would make Togo’s the best part of their customers’ day. Grew franchisee EBITDA 4.3% by implementing efficient inventory control systems, simplifying the operating model and leveraging scale to optimize fixed expenses.