Versatile and results-driven Information Technology leader with over 25 years of IT infrastructure and applications management experience. Successful developing strategy and action plans for a broad range of organizations and business problems, building and implementing impactful solutions. Excellent leadership, communications, financial management, planning, and people skills. Notably successful with managing in matrix organizations, with the ability grasp complex relationships then navigate across organization lines to mobilize required support and action.Specialties: • Program and Project Management, establishment of PMOs• IT Service Management / ITIL / ISO/IEC 20000 programs• IT Infrastructure Service Delivery, managing 7x24 organizations • Outsourcing Advisory Services• Establishing Shared Services operating models• IT Governance improvements• SLAs, Process Metrics and Performance Management• Financial management of Services, Chargeback for Services• Cost reduction or cost elimination initiatives• Business Process Improvement and Lean process design• Resource Planning and Demand Management• Supply Chain ManagementCertifications: Project Management Professional (PMP)ITIL v3Cobit 4DoD Security clearance (details on request)
Listed skills include Vendor Management, Sla, Iso 20000, It Service Management, and 45 others.