Jeff Tecson Email & Phone Number

With over 17+ years in customer service and operations, I'm a passionate, versatile, and adaptable professional with a customer service-centric ethos. Recognizing that frontline employees are the backbone of companies, I not only ensure smooth operations but also work diligently to boost employee morale and cultivate a positive culture. As the Operations & Facilities Administrator at Toyota Sunnyvale I efficiently support the Sales and Service departments, emphasizing collaboration and compliance.My career highlights include a proven track record in procurement, forecasting, pricing, and teamwork, complemented by expertise in diverse pre-sales and post-sales service roles. I'm currently expanding my technical acumen by pursuing a Full Stack Engineering certificate at UC Berkeley Extension. My mission: harness my analytical and communication prowess to pioneer innovation and set unparalleled standards in the automotive sector.

Listed skills include Customer Service, Management, Marketing, Manufacturing, and 13 others.

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  Customer Service Representative

  Leotek Electronics Usa Llc

  Feb 2024 - Present - San Jose, California, United States

  In this dynamic role, I am entrusted with comprehensive pre/post-sales and logistics support for Business Development Managers (BDMs), Independent Sales Representatives, Distributors, and Customers across designated regions. My key responsibilities include:- Ensuring accurate and timely order entry and seamless internal coordination with teams such as Supply Chain, Logistics, Sales, Product Marketing, and Quality Assurance.- Proactively communicating delivery schedules and addressing general inquiries to enhance customer experiences.- Providing dedicated support to BDMs in the field, fostering strong customer relationships, and contributing to overall customer satisfaction.- Working closely with multiple stakeholders to streamline processes and ensure smooth operations that meet customer needs and organizational goals.My commitment to excellence and proactive approach has consistently led to improved customer relations and supported the company's strategic objectives.