Jeff Thode

Jeff Thode Email and Phone Number

Principal Solutions Architect at NICE inContact @ NICE inContact
Jeff Thode's Location
Nashville, Tennessee, United States, United States
Jeff Thode's Contact Details
About Jeff Thode

Professionally, I bring over 20 years of leadership and management experience in the areas of Application Development, Customer Service, and Product Management with an emphasis on Telephony, IVR, and contact center technologiesSpecialties: Leadership/Management StrategyProduct ManagementProject Management Pricing StrategiesTechnical Solution Creation/LeadershipiPhone, iPad, iPod, Android, apps, mobile, strategyInteractive SurveysBusiness StrategyContact Center TechnologiesIVR and Speech TechnologyInteractive Outbound Messaging & NotificationsSMS/Text MessagingMulti-Channel CommunicationsTelephony & Call Routing StrategiesBusiness Analytics

Jeff Thode's Current Company Details
NICE inContact

Nice Incontact

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Principal Solutions Architect at NICE inContact
Jeff Thode Work Experience Details
  • Nice Incontact
    Principal Solutions Architect
    Nice Incontact Sep 2017 - Present
    Hoboken, New Jersey, Us
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  • Asurion
    Director, Operations Strategy & Testing
    Asurion Jan 2017 - May 2017
    Nashville, Tennessee, Us
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  • Wex Inc. (Nyse: Wex)
    Self Service Channel Lead
    Wex Inc. (Nyse: Wex) Sep 2014 - Dec 2016
    Portland, Maine, Us
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  • Asurion
    Director, Voice Channel
    Asurion Sep 2011 - Sep 2014
    Nashville, Tennessee, Us
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  • Csg Interactive Messaging
    Director, Product Development
    Csg Interactive Messaging Apr 2009 - May 2011
    Responsible for overall product strategy and technology supporting IVR, Interactive Messaging, SMS/Text, Hosted/Virtual Call Center/Dialer, CTI, Speech Recognition, and Analytics solutions.Responsible for a portfolio of solutions of interactive communication solutions including Automated Collections, Fraud Alerts, Outbound Notifications, Appointment Notification, Custom Care IVR Solutions, Digital Recording & Replay, Automated Survey, Hosted Contact Center, and Analytics.
  • Prairie Interactive Messaging
    Executive Director, Account Management
    Prairie Interactive Messaging Jan 2008 - Oct 2009
  • West Corporation
    Director, Information Services
    West Corporation 1996 - 2007
    Omaha, Ne, Us
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  • West Interactive
    Director, Is
    West Interactive 1996 - 2007

Jeff Thode Skills

Product Management Ivr Vendor Management Call Centers Mobile Devices Telecommunications Strategy Account Management Telephony Call Center Cti Saas Analytics Contact Centers Process Improvement Software Development Customer Experience Business Strategy Management Program Management Cross Functional Team Leadership Speech Recognition Leadership Solution Selling Business Development Salesforce.com Enterprise Software Business Process Improvement New Business Development

Jeff Thode Education Details

  • University Of Nebraska At Omaha
    University Of Nebraska At Omaha
  • University Of Nebraska At Omaha
    University Of Nebraska At Omaha

Frequently Asked Questions about Jeff Thode

What company does Jeff Thode work for?

Jeff Thode works for Nice Incontact

What is Jeff Thode's role at the current company?

Jeff Thode's current role is Principal Solutions Architect at NICE inContact.

What is Jeff Thode's email address?

Jeff Thode's email address is je****@****act.com

What schools did Jeff Thode attend?

Jeff Thode attended University Of Nebraska At Omaha, University Of Nebraska At Omaha.

What skills is Jeff Thode known for?

Jeff Thode has skills like Product Management, Ivr, Vendor Management, Call Centers, Mobile Devices, Telecommunications, Strategy, Account Management, Telephony, Call Center, Cti, Saas.

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