Responsible for developing, managing, evaluating and improving all benefit and retirement programs offered to 2200 employees across 7 states.• Monitor and interpret federal, state and local regulations to ensure continued compliance. This includes ACA, HIPAA, COBRA and the DOL.• Manage annual 401(k) audit, 401(k) non-discrimination testing, submit Form 5500 for the appropriate plans and complete accurate and timely 1095-C submissions for ACA.• Manage the annual open enrollment cycle including renewal negotiations and traveling to field locations to conduct in person enrollment meetings for offsite workforce.• Manage all LOA processes by working closely with internal payroll and external LOA vendors.• Saved an estimated $900k annually by moving specialty medications to a managed care provider

Planned, implemented, administered and managed all health, welfare and retirement programs for each client which totaled over 3,700 employees.• Decision maker on all health and welfare benefits and delivered to leadership for approval.• Managed 3 direct reports.• Managed multiple external relationships with service providers, insurance carriers, vendors, auditors and retirement plan fund custodians.• Oversaw and ensured compliance with IRS and DOL regulations as well as all federal and state requirements for each plan and statute. (e.g. FMLA, ADA, EEO, FLSA, ACA, ERISA, 401(k), etc.)• Acted as the liaison between each client and Synergy’s various internal departments

Successfully managed all aspects of HR and Benefits administration duties including payroll, COBRA administration, 401(k) plan, 125 Cafeteria Plan, Medical/Dental Insurance, Life & AD&D/Long Term Disability, Open Enrollment, Vendor Negotiations for Benefits.• Designed new hire orientation with on/off boarding process and completed Employee Handbook with updated policies and procedures.• Launched Worker’s Compensation program and trained all managers and employees to follow proper steps. • Created and implemented overtime supervision processes to more accurately forecast and budget compensation expenses for each property.• Implemented a web based time card system to track bi-weekly timesheets and vacation request status for each employee. • Created Manager’s Reference Book providing full cycle of recruitment, coaching points and motivational discussions resulting in higher retention rates.• Performed comprehensive review and update of HR policy manual to reflect current employment laws and HR trends.• Developed employee opinion survey to identify focused areas of opportunity for more robust benefit offerings.• Established best practice protocols for evaluating comparable benefits, transactions and client targets during mergers and acquisitions of multiple property portfolios.• Managed compliance with all federal and multi-state laws regarding employment, ERISA, OSHA and Worker’s Compensation.• Processed biweekly payroll for over 200 employees in multiple states.• Responsible for coordinating all benefits and company wide open enrollments.

Analyzed and modified benefit policies to establish competitive programs and ensure compliance with legal requirements. • Managed all benefit administration and served as the liaison between management and employees regarding benefit issues. • Created exit interview process to identify patterns in employee termination. • Developed a performance management process for company wide use as well as incentive plans for each department. • Established appropriate employment policies and rewrote existing policy handbook. • Created new hire processes and streamlined unemployment procedures. • Wrote formal job descriptions for every position in the company. • Managed all payroll functions for entire company. • Conducted 1 on 1 training along with team training to ensure expectations and service level agreements were met. • Managed 12 customer service employees.• Produced monthly billing to customers and monthly reporting to clients

Established a new Human Resource Department in a rapidly growing start up insurance company. • Developed all policies and procedures and implemented an employee handbook. • Managed all payroll functions and implemented an online timecard database. • Created a template to unify the performance review process company wide. • Reviewed all performance reviews and approved appropriate salary increases. • Designed and improved all benefit plans including 401(K) administration, medical, dental, flexible spending and an employee wellness program. • Conducted employee training and development and analyzed outcomes.• Coordinated various training programs such as Harassment and Supervisory Coaching. • Managed compliance with all Federal and State employment laws. • Negotiated lower annual insurance premium increases by up to 64%.• Converted an IRA program to a 401(K) plan.• Significantly enhanced overall benefit package by increasing dental benefits 50% and cutting medical deductibles in half while also maintaining appropriate budgets

HEWITT ASSOCIATES, Lincolnshire, Illinois 1998–2006World’s largest provider of multi-service HR business process outsourcing. Clients include more than half the Fortune 500 and Fortune Global 500. Employs approximately 23,000 employees in 33 countries. Human Resources Call Center Manager/Benefits Manager/LOA Manager• Managed a team of customer service associates including interviewing, training, annual performance reviews, career development planning, recruiting and problem resolution. • Managed day to day operation of Training Administration Services. • Oversaw and managed several benefit programs including tuition reimbursement, matching gift program, flexible benefits and leave of absence. • Led training, transition and outsourcing of Benefits Customer Service to an overseas site.Project Manager• Managed the daily projects of the Learning Operations Team and ensured all projects were completed according to the department’s Service Level Agreement. • Forecasted budget and training needs based on quarterly new hire projections.Training Administrator• Administered training programs for all new hires within the U.S. and United Kingdom. • Coordinated with training developers, management and outside vendors to establish training schedules for 200-400 associates per month.