Jeffrey S Tiffan Email & Phone Number

Loveland, Colorado, United States

Leading software development on Element i+ Analyzers used by veterinary clinics for in house diagnostics.

Fort Collins, Colorado, United States

Formed and managed a team of engineers who developed SCIMv2 compliant APIs to manage users and groups within Green Lake Identity and Access Management (IAM).• Integrated with other Green Lake services to provide authentication, roll-based authorization, and attestation to provide a modern, zero-trust architecture.

Boulder, Colorado, United States

Managed engineers who created tools and workflows used by the support organization. Provided escalation support for customer issues requiring technical expertise beyond support capabilities.• Owned development and 24/7 operations of an AWS, cloud-native SaaS application which monitors thousands of clusters world-wide in real time, provides telemetry of configurations and performance for customers and support, and generates support cases, based on dynamically updated rules; CI/CD micro-service architecture in Kubernetes, written in Scala and JavaScript.• Delivered a 30% cost savings ($16k/m) and improved maintainability with engineering enhancements to the cloud-native application without reducing functionality or performance.• Enabled sustaining engineers to take on greater feature development and defect fixes.• Learned operational aspects, such as capacity planning and deployment, of On-Tap-based, first-party and third-party offerings with Google Cloud and Microsoft Azure.

Boulder, Colorado, United States

Managed development and test engineers, delivering two or more releases each year. Encouraged career development through coaching, sending top engineers to industry conferences and supporting engineering-driven hackathons. Negotiated expectations with product management and support.• Rapidly hired and ramped dozens of C++ development and Python test engineers; delivered headline features; used SAFe to bridge agile scrum team execution with product roadmaps; kept engineers engaged as evolving business priorities allocated them to new projects.• Managed a release involving 200 engineers, product managers, support managers and manufacturing; drove feature acceptance, defect deferral decisions, and build and test execution.• Trained several cohorts of engineers in the application of Kansas Leadership Center concepts.• Advocated on behalf of key customers by directly engaging with their leadership and engineers to refine feature definitions and bring their experience with our product back to our engineering organization. Prioritized impactful requests into our development pipeline.

Fort Collins, Colorado, United States

Managed development and test engineers, including coaching, compensation and development. • Concurrently managed one local and two remote agile teams (30 engineers) using REST, SMI-S and SNMP to manage HPE, Brocade and Cisco switches and HPE arrays (3Par and Lefthand); engineers used Java, C# and JavaScript running on CentOS, delivering RPMs built into an ISO image that would run on a Virtual Machine.• Negotiated terms in a Statement of Work (SOW) based on the Master Level Agreement (MLA) between HPE and the contractor. Justified budget and ROI with finance.• Led a local team converting the SAN manager’s memory model to Postgres; successfully transitioned the SAN manager to an offshore team for future enhancements.

Fort Collins, Colorado, United States

Developed support automation tools and workflows. Drove improvements to product quality.• Contributed to the definition of a support automation solution for HP Enterprise products; led globally distributed teams to enable this solution on two product lines.• Aligned engineers and managers from product development and technical services organizations, despite divergent objectives to deliver better support tools and better customer experience.• Tracked and exhaustively analyzed HP Virtual Library System (VLS) customer outages; identified and rectified product issues, which reduced data loss, outage frequency, and outage duration.• Created and presented quality reports to senior management, including VPs.• Directly engaged with strategic VLS customers on release plans and quality concerns.

Fort Collins, Colorado, United States

Enterprise storage• Integrated an HP product into Symantec Open Storage. Prepared and presented integration plans and progress at quarterly business reviews between Hewlett-Packard and Symantec.• Led development of direct, network replication of de-duplicated backups, jointly developed with an independent technology partner, creating a fully integrated solution.Digital cameras• Defined protocols for a camera / printer dock solution; led ODM partners through multiple generations of product development, delivering $250M of incremental revenue.• Enabled a $2M by cost savings by driving the usage of a USB connector instead of a proprietary connector for communications and charging.• Created and maintained Hewlett-Packard’s digital camera connectivity roadmap; led engineering teams to comply with certification standards.• Investigated the market demand, technical feasibility, and usability of Wi-Fi digital cameras.Commercial products• Enabled network scanners to upload pages directly into Microsoft SharePoint.• Supported OpenView Network Intrusion Detection System (IDS).Consumer products• Enabled IrDA protocols on DeskJet and PhotoSmart printers.

Greeley, Colorado

Developed, along with three other engineers at a startup, Windows desktop applications used by educators to create tests and record attendance and grades.

B.A., Mathematics And Computer Science

Computer Science