• Completing and supporting IT roadmap• Establishing IT shared services group• IT Staffing• IT team leads mentorship• Information Security Management

• Established a robust IT infrastructure that will support growth and emerging needs of the company.• Effectively manage IT operations & technical project implementations in the Philippines, India, Costa Rica, and US site.• Regularly review the IT processes and security policies to ensure they are up-to-date and conform with the regulatory requirements (SOC2, PCI and HIPAA).• Next Point of escalation for any major IT related incidents.• Coach and develop IT staff to fulfil their… Show more • Established a robust IT infrastructure that will support growth and emerging needs of the company.• Effectively manage IT operations & technical project implementations in the Philippines, India, Costa Rica, and US site.• Regularly review the IT processes and security policies to ensure they are up-to-date and conform with the regulatory requirements (SOC2, PCI and HIPAA).• Next Point of escalation for any major IT related incidents.• Coach and develop IT staff to fulfil their roles and responsibilities effectively.• Champion of continuous service improvement. Show less

• Assist in review and documentation of Information Security Management System (ISMS) policies and procedures• Ensure KPIs and SLAs are met by the Service Desk and Infra team• Supervise IT department (Service Desk, Infrastructure, Projects, Security and Compliance activities and IT asset inventory management)

• Deployment, installation, and administration of windows server compute environment• Patch management with Intune windows update rings/Autopatch• Deployment and management of SIEM Server using Wazuh• Microsoft Office365 suite and Entra-ID (Azure AD) Administration• Microsoft Autopilot and MDM (Intune) Administration• Deployment and implementation of IT Asset Management (Snipe-It)• PABX Server administration and SIP provisioning• Cato Networks (Cloud-based SASE… Show more • Deployment, installation, and administration of windows server compute environment• Patch management with Intune windows update rings/Autopatch• Deployment and management of SIEM Server using Wazuh• Microsoft Office365 suite and Entra-ID (Azure AD) Administration• Microsoft Autopilot and MDM (Intune) Administration• Deployment and implementation of IT Asset Management (Snipe-It)• PABX Server administration and SIP provisioning• Cato Networks (Cloud-based SASE firewall) Administration• Provide level 2 to level 3 IT support Show less

• Deployment and administration of Windows Server compute environment• Web/Application Filtering, traffic shaping and High Availability (Active-Active) load balancing configuration in FortiGate firewall• SIP provisioning and PBX Server administration• IT asset inventory system administration• Security policy configurations for GDPR and PCI DSS compliance• Endpoint security administration• Provide level 1 to level 2 IT support

• Remote IT support to US and Canada clientele• KPI and SLA adherence