Robert Jefferson Tuazon Email and Phone Number
Robert Jefferson Tuazon work email
- Valid
Robert Jefferson Tuazon personal email
With over seven years immersed in the IT BPO industry, I bring a robust skill set finely tuned to sustain uninterrupted business operations and exceptional customer experience. My expertise extends to intricate IT projects, ensuring compliance with PCI DSS 4.0, SOC2 type 2 and other regulatory compliance while adeptly managing IT service delivery.I thrive on delivering top-notch technical support to both internal departments and global clientele, fostering operational excellence at every turn.
Support It Ltd
View- Website:
- support-it.co.nz
- Employees:
- 3
-
Information Technology Help Desk ManagerSupport It Ltd Nov 2024 - PresentAuckland, New Zealand -
It ConsultantClearsource Bpo Mar 2024 - Dec 2024• Completing and supporting IT roadmap• Establishing IT shared services group• IT Staffing• IT team leads mentorship• Information Security Management -
Information Technology Operations ManagerClearsource Bpo Mar 2023 - Feb 2024Philippines• Established a robust IT infrastructure that will support growth and emerging needs of the company.• Effectively manage IT operations & technical project implementations in the Philippines, India, Costa Rica, and US site.• Regularly review the IT processes and security policies to ensure they are up-to-date and conform with the regulatory requirements (SOC2, PCI and HIPAA).• Next Point of escalation for any major IT related incidents.• Coach and develop IT staff to fulfil their… Show more • Established a robust IT infrastructure that will support growth and emerging needs of the company.• Effectively manage IT operations & technical project implementations in the Philippines, India, Costa Rica, and US site.• Regularly review the IT processes and security policies to ensure they are up-to-date and conform with the regulatory requirements (SOC2, PCI and HIPAA).• Next Point of escalation for any major IT related incidents.• Coach and develop IT staff to fulfil their roles and responsibilities effectively.• Champion of continuous service improvement. Show less -
Information Technology Operations SupervisorClearsource Bpo Jun 2021 - Mar 2023Philippines• Assist in review and documentation of Information Security Management System (ISMS) policies and procedures• Ensure KPIs and SLAs are met by the Service Desk and Infra team• Supervise IT department (Service Desk, Infrastructure, Projects, Security and Compliance activities and IT asset inventory management) -
Senior Information Technology AdministratorClearsource Bpo Jul 2020 - Jun 2021Philippines• Deployment, installation, and administration of windows server compute environment• Patch management with Intune windows update rings/Autopatch• Deployment and management of SIEM Server using Wazuh• Microsoft Office365 suite and Entra-ID (Azure AD) Administration• Microsoft Autopilot and MDM (Intune) Administration• Deployment and implementation of IT Asset Management (Snipe-It)• PABX Server administration and SIP provisioning• Cato Networks (Cloud-based SASE… Show more • Deployment, installation, and administration of windows server compute environment• Patch management with Intune windows update rings/Autopatch• Deployment and management of SIEM Server using Wazuh• Microsoft Office365 suite and Entra-ID (Azure AD) Administration• Microsoft Autopilot and MDM (Intune) Administration• Deployment and implementation of IT Asset Management (Snipe-It)• PABX Server administration and SIP provisioning• Cato Networks (Cloud-based SASE firewall) Administration• Provide level 2 to level 3 IT support Show less -
Junior Ict AdministratorEastvantage Dec 2017 - Jul 2020Taguig, National Capital Region, Philippines• Deployment and administration of Windows Server compute environment• Web/Application Filtering, traffic shaping and High Availability (Active-Active) load balancing configuration in FortiGate firewall• SIP provisioning and PBX Server administration• IT asset inventory system administration• Security policy configurations for GDPR and PCI DSS compliance• Endpoint security administration• Provide level 1 to level 2 IT support -
Remote Desktop Support SpecialistAccenture Aug 2016 - Feb 2017Mandaluyong, National Capital Region, Philippines• Remote IT support to US and Canada clientele• KPI and SLA adherence
Robert Jefferson Tuazon Education Details
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Information Technology -
Rivan School Of TechnologyItil V4 Service Management -
Rivan School Of TechnologyMicrosoft Windows Server 2016
Frequently Asked Questions about Robert Jefferson Tuazon
What company does Robert Jefferson Tuazon work for?
Robert Jefferson Tuazon works for Support It Ltd
What is Robert Jefferson Tuazon's role at the current company?
Robert Jefferson Tuazon's current role is IT Operations and Service Delivery Leader | IT Security and Compliance Champion | IT Consultant.
What is Robert Jefferson Tuazon's email address?
Robert Jefferson Tuazon's email address is ro****@****bpo.com
What schools did Robert Jefferson Tuazon attend?
Robert Jefferson Tuazon attended Sti College, Rivan School Of Technology, Rivan School Of Technology.
Who are Robert Jefferson Tuazon's colleagues?
Robert Jefferson Tuazon's colleagues are Zarah Marie Borromeo, Leo - Angelo Alcantara, Vera Trinh, Meghan Robson, Nirav Patel, James Robson.
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