A rotational position focused on leading and expanding the cyber assurance testing remediation task force, including its governance and processes. Ensuring that findings outlined in penetration tests, risk assessments and other sources are processed end-to-end thoroughly with risk and threats as key variables and enabling for sustainable remediation with the owners and aligned risk management teams. Work closely with senior stakeholders in first and second line of defense to ensure remediation alignment and final remediation reporting is complete for publishing to senior stakeholders and regulators. Align on any potential immediate risk and act as the key subject matter expert in formalizing any operational risk items resulting from cyber assurance test findings in partnership with the technology services risk team.

Handled install, configuration, and decommission of devices in the datacenter. Maintained record and continued audits of all devices. Properly collected and stored media to meet security standards and wiped data via Blancco. Participated in projects including the creation of a splunk dashboard to monitor vital datacenter statistics and writing powershell scripts to analyze and format data. Supported maintenance of tape libraries.

Serviced Netapp and EMC devices for numerous clients. Maintained general break fix issues as needed.

Interview potential candidates for hire and expose pros and cons during the post-interview team briefings. Monitor for critical events and quickly engage techs to handle issue. Join conference calls to communicate with other teams, while solving the issue at hand. Analyze critical events and create a time line to spot potential weaknesses and build a defense with the team. Lurk in all requester IRC channels and for early awareness of upcoming events, both critical and not. Continued functions from previous two roles within Amazon.

Developed a structural design for new hire training, including maintenance of a team sharepoint, an overall step action for trainee development, and establishing and running courses for both new hire and current employee benefit. Trained new hires of various skill levels to be valued members of the team. Wrote documentation on many standard and non-standard tasks, such as a full in-depth study on using the interfaces of multiple controller types. Crafted scripts to simplify diagnostics of hosts. Continued functions from role as a contractor.

Handle high severity tickets in a fast paced quality manner to minimize downtime and customer impact. Run diagnostics and take care of break/fix issues across production and EBS/EC2 equipment. Work out network management tasks to maintain security and fix network access for down hosts. Initiate change management requests, to include preventive maintenance and infrastructure growth. Utilize strong team skills, to insure issues are handled as quickly as possible with expert attention to detail.

Maintained logistics documentation and installation of hardware on the datacenter floor. Communicated through a proprietary support ticketing system. Handled connectivity, configuration of router installs, switch ports, and management IP information. Maintenance of break/fix issues in a timely manner. Troubleshoot and resolve network and server platform and OS install and configuration issues. Participated in team meetings, providing suggestions to increase productivity and work flow.

OCE Installation and networking of data center equipment. Performing preventative maintenance on critical machinery. Degaussing confidential information from hard drives. Troubleshooting connectivity, minimizing downtime during migrations, and ensuring secure and complete network optimization. OCX Duties include working alongside vendors and contractors as equipment is migrated to new site. Utilizing manpower from contracted companies to maximize the capability of escort only vendors while critical projects are in progress.

(General discharge) Displayed strong leadership, as well as interpersonal skills. Developed strategic tactical approaches to situations. Managed eleven soldiers, with strict adherence to discipline, teamwork, and maximization of productivity as barracks watch team and armory watch team.

Performed daily operations, including directing customers and monetary transactions, as well as maintenance on ticket master terminal and equipment in a command line environment. Provided excellent customer service by ensuring all inquiries were approached appropriately.