With over 15 years of experience in the technical services industry, I am passionate about driving business growth and customer satisfaction through innovative and effective solutions. I hold a CET Certification and have a proven track record of managing and directing teams, projects, and operations across various domains such as network support, SaaS development, IT consulting, and office equipment installation and service.As the Director of Technical Services at Avant Garde Technologies, I support the organizational vision by developing and achieving technical support objectives and goals. I have successfully executed tactical plans and initiatives that exceed customer expectations, create operational efficiency, and foster a motivational environment. I also leverage my deep understanding of technology and strong analytical skills to troubleshoot complex technical issues and provide leadership and direction for all aspects of technical services. Outside the professional sphere, I enjoy spending quality time with family and friends.