Jeff Vogt Email and Phone Number

Defined/analysed business requirements and their alignment with business line goals. Coordinated with technology and development teams to outline user stories, business needs, flowcharts, and requirements during meeting scrums. Supported design/development, and other project activities by participating in reviews and providing information related to business needs, requirements and user stories. Lead/coordinated planning sessions with SMEs to outline and define requirements tied to business line reporting functionality and operational processes. Participated in the development of user testing plans/scripts, and associated project documentation. Streamlined, enhanced, and managed aspects of the development, testing, and execution of web applications and banking functionalities. Supported the building/testing/implementation of enhancements to improve system functionality and identify new business opportunities. Contributions: • Enhanced internal reporting which reduced overall associate hours by 10 hours weekly. Accomplished by identifying business opportunities and using data analysis to develop a bot automation process.• Partnered with the Technology team in streamlining multiple internal processes which increased employee efficiency and resulted in internal hour’s reduction of 320 annually. Achieved through oversight and control assessments as well as testing and implementation of E-sign technology. • Responsible for system testing to ensure proper functionality upon its release. Managed multiple employees to coordinate system testing and ensure accurate and timely completion. Assisted with Regression testing of new operating systems and U.S. Bank Credit Card products.• Managed the RPS Pending BK Letter project resulting in over $4M in additional revenue. Driven by identifying high value balances accounts and ensuring those accounts aligned with the policy and procedure requirements.

Managed the Business Analyst team conducting performance reviews, leading development of business line goals and driving growth. Coordinated with technology teams to outline user stories during technology and reporting scrums. Effectively communicated information between developers, business lines, and internal/external auditors. Developed, analysed, and maintained monthly, quarterly and annual audit reports for senior management to provide performance reviews for direct reports. Contributed insights into business unit’s performance based on market specific knowledge and analysis. Executed projects varying in scope, such as process design, system implementation, system testing, and internal auditing. Provided oversight for multiple high-risk processes to ensure compliance with government and financial agencies and internal policies. Key Contributions:• Effectively displayed time management skills by handling multiple projects at any given time while completing daily tasks that were assigned. Responsible for maintaining open communication between multiple business lines to accomplish the outlined goals of each project.• Directed oversight for the RPS Bankruptcy self-assessment and internal controls process. Also served as Administrator and point of contact for RPS Bankruptcy SharePoint sites.• Developed multiple Mail merge databases for key multiple key processes that lowered the department error rate by 20%. Accomplished by creating a streamlined process that reduced the number of touch points needed from associates.• Lead the building and maintaining of internal policies and procedures for the RPS Bankruptcy team. Responsible for building training documents utilized by RPS Bankruptcy and covered all internal processes.