Jeff Volk Email and Phone Number
Jeff Volk work email
- Valid
Jeff Volk personal email
Innovative Administrator with over 20 years of experience in Data Analytics, Process Improvement, & Leadership within the Automotive, IT and Contact Center sectors. I help companies ensure Customer Satisfaction through Teamwork, Analytics, and Process Improvement.
American Auto Shield
View- Website:
- americanautoshield.com
- Employees:
- 123
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Salesforce AdministratorAmerican Auto Shield Jun 2024 - PresentFlorida, United States• Managing users, data, and security.• Create and maintain reports and dashboards.• Maintain system backups, refresh sandbox environments.• Test and deploy updates to the Salesforce environment.• Maintain data quality and adoption reports and provide feedback on overall system usage.• Provide end user training as needed.
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Workforce Management AnalystAmerican Auto Shield Jan 2023 - Jun 2024United States-Power BI, Excel, and Power Apps process and report development.-Project Management and development of new team tools and processes.-Real Time management of multiple lines of business.
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Business Intelligence Reporting AnalystPercepta Sep 2016 - Jul 2022Remote/Melbourne, Florida Area-Lead in the Requirements gathering and development of enterprise level reporting solutions.-Collaboration with stakeholders to identify reporting and process improvement opportunities.-Salesforce, SAP, and NICE client report and dashboard development. -
Wfm Forecasting StrategistPercepta Feb 2015 - Sep 2016- Provided near & long term forecast analysis for 3 multi-channel lines of business.- Drove collaboration between Clients and Operations to implement and maintain business plan.- Developed reporting and analytical tools to drive operational performance.
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Wpa Reporting And Planning AnalystPercepta Jul 2012 - Feb 2015Florida, United States- Provided Forecast Analysis for large, multi-channel contact Operational teams.- Developed Program performance reporting utilizing Excel, Access & SSRS tools.- Maintained Microsoft Dynamics CRM report and query library.
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Directv Technical Support SupervisorN.E.W. Customer Service Companies, Inc 2007 - 2011Remote-Directed teams Supporting DirecTV satellite service, connectivity, and hardware.-Developed program wide incidence tracking data tools -Participated in special project initiatives (Customer Experience)-Site CMS Real Time Management-Provided Outlook training sessions and tutorials.-Provided on-line training and presentations to employees and potential candidates. -
Project ManagerHp/Botw 2003 - 2007Multiple Locations: Sd, Nd,Ne,Az,Co-Performed Project Management for a large technical refresh within a multi-location Banking organization.-Provided analysis and site surveys for regional sites in Nebraska, Wyoming, North & South Dakota.-Led Technical Refresh team in replacement of servers, user stations, printing and peripheral devices.-Provided user support and training for localities.
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Mis ManagerConseco Finance Service Corp 2000 - 2003Tempe Az-Provided leadership for MIS (Workforce Management) Dept.-Developed Reporting tools to effectively manage company and agent portfolios.-Oversaw MIS team performance management, coaching, and Action planning.-Served as senior leader of Scheduling, Real-Time, Planning, & Reporting teams.-Managed 30/60/90-day accounts receivables Inbound and Outbound Real Time and Reporting departments -
Microsoft Technical Support ManagerMicrosoft 1998 - 2000Tucson, Arizona Area-Managed multiple teams supporting Windows Operating Systems. -Developed program-wide Attendance tracking system.-Provided escalated Windows software troubleshooting.-Served as Leadership team Webmaster -
Workforce Management CoordinatorIntergroup Of Arizona 1997 - 1998Tucson, Arizona Area-Coordinated Workforce logistics for 250 seat healthcare contact center.-Served as RTA Team Leader-Provided long and short term volume forecasting and capacity planning. -
Quality Assurance Administrator / Internal AuditorUnited Airlines 1994 - 1997Tucson, Arizona Area-Developed and Implemented Quality tools and standards.-Managed site quality assurance program for 300 agent customer service site.-Developed QA policies and procedures to drive performance objectives
Jeff Volk Skills
Jeff Volk Education Details
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Black Hills State University -
Naval School Of Health SciencesHonors Graduate
Frequently Asked Questions about Jeff Volk
What company does Jeff Volk work for?
Jeff Volk works for American Auto Shield
What is Jeff Volk's role at the current company?
Jeff Volk's current role is Salesforce Administrator & BI Reporting Analyst.
What is Jeff Volk's email address?
Jeff Volk's email address is je****@****pta.com
What schools did Jeff Volk attend?
Jeff Volk attended National American University, Black Hills State University, Naval School Of Health Sciences.
What skills is Jeff Volk known for?
Jeff Volk has skills like Telecommunications, Telephony, Ethernet, Call Centers, Tcp/ip, Avaya, Technical Support, Windows Server, Software Documentation, Quality Management, Active Directory, Data Analysis.
Who are Jeff Volk's colleagues?
Jeff Volk's colleagues are Kelly Tyler, Jessica Cooley, Tyler Knowles, Josh Milkowski, Christopher Hulberg, Myrta Diaz, Laura Wells.
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