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@percepta.com
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Jeff Volk is listed as Salesforce Administrator at American Auto Shield, a with 123 employees, based in Melbourne, Florida, United States. AeroLeads shows a work email signal at percepta.com and a matched LinkedIn profile for Jeff Volk.
Jeff Volk previously worked as Workforce Management Analyst at American Auto Shield and Business Intelligence Reporting Analyst at Percepta. Jeff Volk holds Associate Of Science (A.S.), Healthcare Management, 3.5 from National American University.
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AeroLeads found 1 current-domain work email signal for Jeff Volk. Compare company email patterns before reaching out.
Innovative Administrator with over 20 years of experience in Data Analytics, Process Improvement, & Leadership within the Automotive, IT and Contact Center sectors. I help companies ensure Customer Satisfaction through Teamwork, Analytics, and Process Improvement.
Listed skills include Telecommunications, Telephony, Ethernet, Call Centers, and 46 others.
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A career timeline built from the work history available for this profile.
Florida, United States
• Managing users, data, and security.• Create and maintain reports and dashboards.• Maintain system backups, refresh sandbox environments.• Test and deploy updates to the Salesforce environment.• Maintain data quality and adoption reports and provide feedback on overall system usage.• Provide end user training as needed.
United States
-Power BI, Excel, and Power Apps process and report development.-Project Management and development of new team tools and processes.-Real Time management of multiple lines of business.
Remote/Melbourne, Florida Area
-Lead in the Requirements gathering and development of enterprise level reporting solutions.-Collaboration with stakeholders to identify reporting and process improvement opportunities.-Salesforce, SAP, and NICE client report and dashboard development.
- Provided near & long term forecast analysis for 3 multi-channel lines of business.- Drove collaboration between Clients and Operations to implement and maintain business plan.- Developed reporting and analytical tools to drive operational performance.
Florida, United States
- Provided Forecast Analysis for large, multi-channel contact Operational teams.- Developed Program performance reporting utilizing Excel, Access & SSRS tools.- Maintained Microsoft Dynamics CRM report and query library.
Remote
-Directed teams Supporting DirecTV satellite service, connectivity, and hardware.-Developed program wide incidence tracking data tools -Participated in special project initiatives (Customer Experience)-Site CMS Real Time Management-Provided Outlook training sessions and tutorials.-Provided on-line training and presentations to employees and potential candidates.
Multiple Locations: Sd, Nd,Ne,Az,Co
-Performed Project Management for a large technical refresh within a multi-location Banking organization.-Provided analysis and site surveys for regional sites in Nebraska, Wyoming, North & South Dakota.-Led Technical Refresh team in replacement of servers, user stations, printing and peripheral devices.-Provided user support and training for localities.
Tempe Az
-Provided leadership for MIS (Workforce Management) Dept.-Developed Reporting tools to effectively manage company and agent portfolios.-Oversaw MIS team performance management, coaching, and Action planning.-Served as senior leader of Scheduling, Real-Time, Planning, & Reporting teams.-Managed 30/60/90-day accounts receivables Inbound and Outbound Real Time and Reporting departments
Tucson, Arizona Area
-Managed multiple teams supporting Windows Operating Systems. -Developed program-wide Attendance tracking system.-Provided escalated Windows software troubleshooting.-Served as Leadership team Webmaster
Tucson, Arizona Area
-Coordinated Workforce logistics for 250 seat healthcare contact center.-Served as RTA Team Leader-Provided long and short term volume forecasting and capacity planning.
Tucson, Arizona Area
-Developed and Implemented Quality tools and standards.-Managed site quality assurance program for 300 agent customer service site.-Developed QA policies and procedures to drive performance objectives
Other employees you can reach at americanautoshield.com. View company contacts for 123 employees →
Jesse J. Labeur
Colleague at American Auto ShieldTemple, Texas, United States
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LW
Laura Wells
Colleague at American Auto ShieldArvada, Colorado, United States
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JH
Jason Hightower
Colleague at American Auto ShieldOklahoma City, Oklahoma, United States
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RD
Randall Dolan
Colleague at American Auto ShieldGreater Palm Bay-Melbourne-Titusville Area, United States
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DW
Dave Walker
Colleague at American Auto ShieldSt Louis, Missouri, United States
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DB
Doug Bowling
Colleague at American Auto ShieldBrandon, Florida, United States
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Speedie Speed
Colleague at American Auto ShieldPhoenix, Arizona, United States
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IR
Ieisha Rodriguez
Colleague at American Auto ShieldAurora, Colorado, United States
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TF
Timothy Fort
Colleague at American Auto ShieldCincinnati, Ohio, United States
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MG
Martika Garner
Colleague at American Auto ShieldCarrollton, Texas, United States
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Quick answers generated from the profile data available on this page.
Jeff Volk works for American Auto Shield.
Jeff Volk is listed as Salesforce Administrator at American Auto Shield.
AeroLeads has found 1 work email signal at @percepta.com for Jeff Volk at American Auto Shield.
Jeff Volk is based in Melbourne, Florida, United States while working with American Auto Shield.
Jeff Volk has worked for American Auto Shield, Percepta, N.E.W. Customer Service Companies, Inc, Hp/Botw, and Conseco Finance Service Corp.
Jeff Volk's colleagues at American Auto Shield include Jesse J. Labeur, Laura Wells, Jason Hightower, Randall Dolan, and Dave Walker.
You can use AeroLeads to view verified contact signals for Jeff Volk at American Auto Shield, including work email, phone, and LinkedIn data when available.
Jeff Volk holds Associate Of Science (A.S.), Healthcare Management, 3.5 from National American University.
Jeff Volk is listed with skills including Telecommunications, Telephony, Ethernet, Call Centers, Tcp/Ip, Avaya, Technical Support, and Windows Server.
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