Jeff Wade

Jeff Wade Email and Phone Number

Product Owner | Gen AI | Contact Center Tech | Conversational AI chat | Technology Leader | Customer Experience Design @ Northwestern Mutual
Jeff Wade's Location
New York, New York, United States, United States
Jeff Wade's Contact Details

Jeff Wade personal email

n/a
About Jeff Wade

An accomplished technology professional with 16 years of experience across a variety of corporate functions. Expertise in conversational AI chat bots in the contact center (7+ years) with an expertise in Gen AI, NLP, VUI design, advanced data analytics, strategy and planning, financial payment systems, and omni-channel customer experience. MBA from Questrom Boston University with a focus in Strategy.

Jeff Wade's Current Company Details
Northwestern Mutual

Northwestern Mutual

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Product Owner | Gen AI | Contact Center Tech | Conversational AI chat | Technology Leader | Customer Experience Design
Jeff Wade Work Experience Details
  • Northwestern Mutual
    Principal Product Manager, Digital Product Self-Service
    Northwestern Mutual Nov 2024 - Present
    Milwaukee, Wi, Us
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  • Prudential Financial
    Director, Journey Analyst And Product Owner
    Prudential Financial Aug 2022 - Oct 2024
    Newark, New Jersey, Us
    Responsible for Contact Center Technology and Conversational AI Chatbots strategy and go to market execution. Also, integration of Gen AI solutions with Knowledge Management and Customer Service Platforms.
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  • Liberty Mutual Insurance
    Product Owner Iii
    Liberty Mutual Insurance Apr 2022 - Aug 2022
    Boston, Ma, Us
    Product Owner for our US market Knowledge Management Platform servicing 20,000+ users.
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  • Liberty Mutual Insurance
    Product Owner Ii
    Liberty Mutual Insurance Dec 2017 - Jun 2022
    Boston, Ma, Us
    Implementing technology solutions to deliver a superior customer experience with a focus on Conversational AI Chat bots and Contact Center Technologies.
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  • Liberty Mutual Insurance
    Manager - Special Projects
    Liberty Mutual Insurance Apr 2017 - Dec 2017
    Boston, Ma, Us
    Customer Advocacy Operations - Telephony Customer Experience - Self-Service
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  • Liberty Mutual Insurance
    Project Leader - Special Projects
    Liberty Mutual Insurance Feb 2016 - Apr 2017
    Boston, Ma, Us
    Customer Advocacy Operations - Telephony Customer Experience - Project Management
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  • Liberty Mutual Insurance
    Sr. Business Analyst
    Liberty Mutual Insurance May 2013 - Feb 2016
    Boston, Ma, Us
    Distribution - Operations Insights - Training Analytics
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  • Liberty Mutual Insurance
    Sr. Web Analyst Of Ecommerce
    Liberty Mutual Insurance Nov 2011 - May 2013
    Boston, Ma, Us
    Distribution - eCommerce Insights - eSales Analytics
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  • Liberty Mutual Insurance
    Analyst Ii - Web Analytics
    Liberty Mutual Insurance Mar 2011 - Nov 2011
    Boston, Ma, Us
    Distribution - Web Analytics
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  • Liberty Mutual Insurance
    Portfolio Analyst / Product Analyst
    Liberty Mutual Insurance Jun 2007 - Mar 2011
    Boston, Ma, Us
    Product Management - State Management Pricing and Profitability analysis
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Jeff Wade Skills

Web Analytics Property And Casualty Insurance Sas Agile Project Management Analysis Underwriting Omniture Database Marketing Lead Generation Google Adwords Segmentation Sem Powerpoint Financial Modeling Data Analysis

Jeff Wade Education Details

  • Questrom School Of Business, Boston University
    Questrom School Of Business, Boston University
    Master Of Business Administration - Mba
  • Bryant University
    Bryant University
    Finance

Frequently Asked Questions about Jeff Wade

What company does Jeff Wade work for?

Jeff Wade works for Northwestern Mutual

What is Jeff Wade's role at the current company?

Jeff Wade's current role is Product Owner | Gen AI | Contact Center Tech | Conversational AI chat | Technology Leader | Customer Experience Design.

What is Jeff Wade's email address?

Jeff Wade's email address is je****@****ual.com

What schools did Jeff Wade attend?

Jeff Wade attended Questrom School Of Business, Boston University, Bryant University.

What skills is Jeff Wade known for?

Jeff Wade has skills like Web Analytics, Property And Casualty Insurance, Sas, Agile Project Management, Analysis, Underwriting, Omniture, Database Marketing, Lead Generation, Google Adwords, Segmentation, Sem.

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