Jeff Wall Email & Phone Number

- Responsible for credit policy, procedure, guideline, training of mortgage banking - Review Agency and Investor guidelines and determine credit appetite for the bank- Assist and drive cross-functional projects for mortgage banking- Communicate credit updates to underwriting team and share with all other mortgage groups- Create and develop training presentations based on industry or company updates or to satisfy compliance items- Work directly with Residential Mortgage Credit Officer to determine areas of focus, form a plan and execute on strategy- Report on Residential Credit Policy Committee items with all credit departments and officers of consumer lending for the bank- Provide and present credit policy updates to the Board of Credit Risk, Fair Lending and CRA Committee- Share training plans and presentations with Learning and Development Center of the bank to implement my trainings online through Workday for the entire bank

- Led a team of Underwriters reviewing Conventional, Jumbo and FHA mortgage loans- Worked with Head of Underwriting to manage team priorities and achieve team goals- Developed and significantly improved team productivity and performance- Fostered a positive culture and created positive work experiences while building strong and authentic relationships with team members- Collaborated cross-functionally with other operations departments to improve efficiency- Verified and analyzed complex financial information and resolved escalated items- Created underwriting training decks and met with team regularly to improve quality- Worked with upper management to address items improving daily underwriting tasks and functionality- Interviewed and hired skilled and qualified underwriters and team leads- Monitored and managed quality and performance metrics- Built job aids for underwriting and other departments to create structure and consistency

Greater Pittsburgh Area

- Supervised the daily activities of the Underwriters- Managed the company pipeline and identified loans to prioritize while communicating with other departments to improve turn times and pipeline efficiency- Monitored the Underwriter production and quality- Obtained VA SAR and maintained other proper accreditation for government loan programs- Maintained a thorough understanding of all aspects of underwriting various loan products- Developed and provided training to Underwriters and Loan Originators- Built, maintained and updated company guidelines and team SharePoint- Communicated all GSE, government, PMI and investor changes - Assisted in the development of new loan programs, policies, procedures, matrices and guidelines - Held monthly meetings with Underwriting and other operational departments, providing updates and improving communication across departments - Created training documents and tools to promote consistency, improve quality, increase efficiency, and enhance communication with other departments- Partnered with Processing, Closing, Secondary and Quality Control departments - Assisted Mortgage Loan Originators in structuring deals, understanding guidelines and answered questions about commitment conditions, loan programs, qualification

Greater Pittsburgh Area

- Managed the Wealth underwriting operations of the bank for the Home Equity department - Supervised teams of senior underwriters and underwriting analysts- Provided mentoring, training, advising and assistance to the team during the underwriting process- Supervised and served as a point of escalation to staff in performing underwriting responsibilities- Oversaw work product quality of team, including satisfying portfolio metrics- Managed workflow of the team- Built ongoing relationships with internal and external customers and service partners- Ensured compliance with all external regulatory requirements and internal policies and procedures- Provided recommendations for process improvement and participated in special initiatives- Coached and developed direct reports- Lead team's performance, training, hiring and development- Partnered with Mortgage company to develop strategy and alignment as part of Lending Transformation process uniting Home Equity and Mortgage- Created underwriting guides and presented trainings to team to promote further development

Greater Pittsburgh Area

- Hired to set up a satellite office in the Pittsburgh area- Expanded operations including locating office space and negotiate leases- Reviewed hundreds of resumes and identified quality candidates to interview- Interviewed and hired over 35 qualified and talented employees in a year- Developed department structure and identified supervisors- Oversaw underwriting operations including Underwriting, Junior Underwriters, File Review and Appraisal teams- Developed initial training guide for all underwriting operations departments- Wrote and implemented policies and procedures for underwriting operations- Continuously developed and implemented training materials to create better structure and promote increased self-sufficiency within the team - Created educational curriculum and hosted monthly trainings based on quality issues and recent policy updates- Assisted all teams to resolve escalated interdepartmental issues as necessary- Trained and developed team members in all departments- Promoted effective communication within all departments to provide better service- Confirmed, managed and updated processes and efficiencies of each team- Supervised and reviewed internal control audit trends of each department - Developed tools to automate some of the processes to enhance department efficiency

Greater Pittsburgh Area

- Promoted to Corporate Audit team after demonstrating continued underwriting knowledge and excellence- Oversaw pre-funding, post-funding and efficiency reviews to ensure company compliance measures met for loan files and improve communication and underwriting standards- Provided guidance and suggested improved audit measures based on extensive experience- Trained new team members to build stronger cast of senior underwriters - Reviewed potential loan products and developed training plan to implement

Greater Pittsburgh Area

- Responsible for monitoring monthly $350 million dollar pipeline - Provided underwriting, compliance and policy and procedure training - Monitored compliance and licensing regulations- Reviewed company pipeline to identify areas of growth for licensing and operations- Assisted with escalated consumer complaints and provided excellent customer service while reinforcing company guidelines, policy and procedures- Effectively managed and supported Mortgage Consultants - Oversaw joint venture with affiliated title company

Greater Pittsburgh Area

- Selected to travel to Europe multiple times to assist company with hiring and training to establish an office overseas- Responsible for the development and success of the underwriting team overseas- Created departments and designated leaders for our offshore team- Improved company compliance measures for loan processing from months to 24 hours within weeks- Partnered with Human Resources to successfully recruit and hire underwriting staff in the United States and Europe- Provided underwriting support for our European underwriting team and increased their production to be responsible for the majority of our company’s $40 billion in fundings- Acted as liason between Branch Managers and underwriting operations overseas to improve communication, quality and efficiency

Greater Pittsburgh Area

- Responsible for testing and determining all Underwriter I, Underwriter II and Underwriter III levels in the company- Developed on-going underwriting training program that resulted in quality control improving 168% in one year- Successfully trained and developed over 60 new hires across the country- Managed and developed all underwriting trainers- Obtained CHUMS ID and trained Senior Underwriters to underwrite FHA loans

Greater Pittsburgh Area

- Obtained additional subprime Expanded and AlterNet underwriting authorities- Achieved position of Lead Underwriter in Pittsburgh branch for the nation’s largest privately owned mortgage lender- Successfully trained and developed new underwriters in branch- Nominated to assist Appraisal Review team with completing appraisal desk reviews

Greater Pittsburgh Area

- Quickly excelled and acquired Underwriter I, Underwriter II and Underwriter III underwriting authorities - Responsible for validation and management of monthly pipeline of $200 million- Increased volume by obtaining and maintaining solid broker/client relations through marketing and service- Traveled on numerous occasions to assist with branch operations throughout the country- Maintained a high level of integrity, organization and efficiency while consistently being among the company’s leading underwriters