Jeff Wallace Email & Phone Number

Santa Clara, California, Us

-Head of Product team: Product Management, Program Management, User Experience, and Technical Documentation.

Santa Clara, California, Us

-Built a hyper efficient, capable, and knowledgeable team from a couple of Solutions Engineers (Presales) to ~35 globally with 6 managers across different regions/verticals, with a personal growth path at the company from Director, to VP, and then SVP Solutions Engineering. -Established SE team as the go to resource for all aspects of technical selling, and the closest sales counterpart, to drive significant revenue growth year over year and achieve/over-achieve sales quotas as well as top resources for collaboration with most organizations in the company.-Defined and documented roles and responsibilities for org with both individual contributor and management path, with multiple levels within each to support career growth and ultimately maximizing company success.-Developed thorough hiring process and comprehensive onboarding program from the ground up to support multiple phases of hyper growth as well as continuous hiring.-Helped engrain continuous education in the company, including 3 recurring cross-team enablement calls with a focus on technical, business (sales), and SE team collaboration.-Defined tools, assets, demo environments, and advanced technical partner relationships across wide range of partners to enable team(s) to best support sales.-Defined channel partner technical sales (SE) enablement and support program.-Created and documented extensive team and cross-team processes to ensure ways of working were clear and accountable.-Introduced and maintained semi-annual review process, and education assistance program for SE team, to support individual and company growth.-Established annual in-person team-building event to strengthen global teamwork and collaboration.-Created budgets, hiring plans, etc. to align financial planning in support of revenue attainment.

New York City, New York, Us

-Product Manager focused on Digital Experience Cloud Service (PaaS delivery), advanced search, and autonomous personalization + advanced/predictive analytics.-Managed the entire product life cycle including market feedback aggregation, strategic planning, requirements, prioritization, pricing, positioning, and go-to-market.-Worked with all teams (Development, Marketing, Sales, Sales Ops, Managed Services, Web Ops, Support, and more) to ensure successful sales, execution, and delivery.-Evaluated potential partnerships or acquisitions for the platform.-Evangelized and promoted Episerver through conferences, webinars, analyst meetings, community interaction, and other media.-Pragmatic Marketing Certified (PMC-III).

New York City, New York, Us

-Coordinated global Solution Architect (Presales) resources.-Provided thought leadership, knowledge sharing, technical sales asset creation, education, and development of team capabilities for worldwide consistency.-Managed team of EMEA Solution Architects consisting of 10+ resources spread across 5 countries, as well as support for agent country teams.-Supported profit and productivity quota achievement for the entire EMEA region through team activity.-Developed new territories within and beyond EMEA.-Recruited and developed strategic partner and key accounts.-Technical subject matter expert for all Episerver product and service offers (CMS, Commerce, Search, and wide range of add-ons).-Presented visionary and educational topics at global webinars and conferences.

New York City, New York, Us

-Prepared and conducted workshops, discussions, and value-based demonstrations of CMS and Commerce web solutions for prospects and customers.-Drove successful sales engagements and ensured goals and objectives were achieved, through technical sales and coaching.-Supported recruitment, development, and continued education of channel partners.-Provided architectural guidance for .NET-based web solutions.-Created technical sales assets, demo environments, and related tools.-Assisted in proposal responses and supported general Q&A from both business and technical perspectives.-Defined and implemented sandbox environments and proof of concepts.-Supported sales quota achievement for the region.-Evangelized and promoted Episerver's platform offering at conferences, trade-shows, and webinars.-Maintained highest level of technical and market knowledge through writing, presentations, and community involvement.

Redwood City, California, Us

-Managed the Network Security Professional Services Team for North and South America.-Managed relationships with customers, partners, and sales team.-Developed ideas and streamlined processes to help generate revenue and grow the PS business.-Engaged with customers to better understand their Professional Services needs, build Statements of Work accordingly, and schedule appropriate resources for implementation of Check Point Network Security products.-Developed documentation and process improvements to aid the team in daily work activities and provide an overall better customer experience.-Managed personnel time, tasks, priorities, and skill set development plans.

Teaneck, New Jersey, Us

Team Lead – Consulting for AT&T-Managed a team of Cognizant business analysts along with AT&T managers and SME’s in the development of robust requirements for the first release of a system which integrated all four separate regional systems for ordering Business Access Lines into a single unified application.-Lead team through analysis phase to gain a better understanding of current methods and procedures, document them, and develop process flows for the existing regional infrastructures.-Executed various project management responsibilities including development of project plans, establishment of delivery timelines, and creation of daily agendas.-Regularly reported on status, issues, and resolution to executive management.-Managed personnel time, tasks, and priorities.-Scheduled, lead, and facilitated meetings with the BA’s, AT&T managers, IT, and executive management to build, review, and sign off on requirements documentation.-Encouraged team and kept morale high during intense meetings and long hours in order to over come numerous challenges and deliver the project on schedule according to plan.Technical Team Lead - Consulting for TransUnion-Lead a team of development, requirements, and quality assurance personnel at TransUnion.-Interviewed, hired, and trained numerous new team members.-Documented system architecture as well as a large number of processes, procedures, and tools.-Provided technical expertise and mentoring to team members.-Managed personnel time, tasks, and priorities.-Provided performance feedback and reviews for both client and Cognizant team members.-Tracked and reported on project status and issues on a weekly basis to the business stakeholders.-Interfaced with the client on requirements, code issues, process issues and areas for improvement.-Identified and implemented architectural enhancements in C++ code base.

-Developer for Software Serviceability Platform: a client-server based system written in C++, Win32, MFC, COM and Java. The system was designed to perform remote collection of software and hardware inventory, automate software deployment, and automate operating system migrations while retaining user data.-Added automated build and packaging process for creating scheduled and “on request” builds.-Added self-healing module that allows for automatic download and installation of enhancements, bug fixes, or new components into the system.-Added various COM modules for collection of new inventory information.-Enhanced the one-way communication mechanism with COM modules in the system to allow for a two-way callback architecture enabling components to communicate back to client at will.-Ported code from VS.NET to VS6 in order to add support for windows 9x.-Made agent software fully Unicode compliant.-Improved error tracking and enhanced logging capabilities so that various modules could write to a trace log.-Wrote application for testing the functionality of various COM modules used to perform the work of the system.-The application simplified the testing process by allowing the user to select a module to run by MIME type, add parameters, execute it, and save the results to a file.-Updated various stored procedures to accommodate schema changes in SQL Server database.-Documented current code modules, functionality, dependencies, and parameters to improve company-wide product understanding and decrease learning curve for new employees.

Detroit, Mi, Us

-Developer for TestPartner and QARun products: automated testing tools used to simulate user interaction with software. Applications were written in C, C++, MFC, and Win32.-Rewrote the entire data layer to add support for multiple users with MS Access, SQL Server 7, SQL Server 2000, MSDE, and Oracle 8i/9i. Code originally supported a single user using MS Access.-Greatly improved product efficiency by reducing database overhead and minimizing network traffic.-Implemented a project-wide mechanism that tracked memory leaks in debug builds, informed developers, and provided useful information for tracking the leak.-Made database schema updates and enhanced maintenance utility for proper conversion of existing user databases to the current schema as well as from of one database type to another.-Implemented new features to enhance product usability and make the product more user-friendly.-Improved integration with VBA as a scripting language.-Developed new components to add support for the latest software development languages.-Coded product enhancements requested by customers.-Analyzed and resolved maintenance issues.