IT Infrastructure Manager / Scrum MasterLead a team of IT professionals to provide assistance for all aspects of IT, including systems, network, end-user and technical support. Led initiatives in virtualization, network upgrading, network monitoring, risk management and process improvements. Oversee the development and implementation of systems and networking services and support for a global organization. Build and maintain effective business relationships with a variety of internal and external clients, ensuring achievement of business objectives within required timeframes and budgets. Helped build highly effective Agile teams. Facilitated adoption of Agile and Scrum across the organization.• Agile – Scrum Master: Helped build two high performing Agile Innovation teams driving product development and product redesign projects to done in a fraction of the time historically realized within the company. Coached and mentored Agile team members in Scrum processes. Effectively facilitated communication and knowledge acquisition.• IT Operations: Oversee and evaluate IT systems and processes, recommending effective solution to resolve problems and meet business requirements. Selected and oversaw implementation of Nutanix HCI with AHV clusters realizing a $50K/yr saving. Lead M365 adoption and migrations including Exchange Online, SharePoint Online and OneDrive.• IT and Agile Team Building and Mentoring: Engaged team in various initiatives at all stages to help build a business understanding to compliment their technical skills. Brought various outsourced IT activities back in house to provide career paths for the team, provide better service to the organization and realizing $250K/yr savings.• Hardware/Software/Product Solutions: Lead teams that conduct extensive evaluations of systems and recommend hardware and software solutions to address problems, provide business solutions and meet business needs.

• Oversee the development and implementation of systems and networking services and support to small and medium-sized companies. • Build and maintain effective business relationships with a variety of clients, ensuring achievement of customer objectives within required timeframes.• Oversee and evaluate IT systems and processes, recommending effective solution to resolve problems and meet business requirements. Manage and maintain Windows servers and desktops and install, configure and manage VMWare solutions.• Identify immediate and potential security concerns, recommend solutions and implement strategies in order to ensure client system security and safety.• Install and deploy Microsoft server systems to include Windows Server 2003/2008/2012/2016, Microsoft Exchange 2003/2007/2010/2013, SQL 2005/2008/2012. • Conduct extensive evaluations of client systems and recommend hardware and software solutions to address problems, provide business solutions and meet customer needs.

• Manage providing systems & networking services and support to a variety of small and mid-sized companies, effectively implementing enterprise-class technologies into small and medium-sized business infrastructure.• Successfully resolve and repair network and systems issues in an efficient manner.• Manage and maintain Windows servers, desktops and applications, ensuring consistent and reliable operation throughout the business.• Install and deploy Microsoft server systems to include Windows Server 2000 / 2003 / 2008 / 2012 / 2016, Microsoft Exchange 2000/2003/2007/2013, SQL 2000/2005/2008/2012. Configure and install HP/Compaq Proliant servers, ProCurve switches and Watchguard firewalls.

• Oversaw the transition of 3M's $2.5B acquisition of Capital Safety IT systems into the 3M enterprise. • Identified and resolved issues in both wired and wireless network deployment and configurations significantly improving performance and reliability. Remediated issues with Horizon View pool deployments, reducing required SAN usage and improving reliability & performance.

• Directed a team of internal and 3rd party staff to provide assistance for all aspects of IT, including systems, network, end-user and technical support. Led initiatives in virtualization, network upgrading, Promoted from prior position of Manager, IT Infrastructure.• Exchange Server migration, network monitoring, risk management and process improvements. • Developed processes and procedures for enhanced data storage, disaster recovery capabilities and security, including implementation of a 4 hour Recovery Point Objective (RPO) with a 1 hour Recovery Time Objective (RTO).• Negotiated improved and significant networking contracts, leading to upgraded bandwidth, improved security as well as manageability of company networks, including 100% increase in WAN speeds and a 50% reduction in monthly costs.• Introduced new technologies and departmental processes, including problem resolution procedures, systems for software licensing and installations, change management, system control as well as implementing staff management initiatives, particularly in the areas of training and development.

Oversaw network and Windows system support throughout a complex company transition to an outsourced provider.

Provided extensive network and systems support, including technical troubleshooting, overseeing a multi-location WAN environment, system migrations and support for routers, switches and firewalls.