Jeff Westbrook Email and Phone Number

Providing independant consulting services across procurement and supply chain, portfolio management and project assurance. Extensive experience in Banking, Finance, Insurance, Utilities and Healthcare

Lead the design and implementation of portfolio governance processes, including the development and implementation of the Investment Management Framework (IMF) across the Departments significant discretionary investment on a range of complex categories including ICT and built infrastructure.

The Health Support Services Agency provides Diagnostic and Pathology Services, Biomedical Technology Services, Pharmacy Supply, Clinical Consumable Supply and Linen Services to the Hospital and Health Services across Queensland As contestability Lead I was accountable and responsible for the program of works to ensure that HSSA’s services are competitive, cost effective and of high quality. Achievements• Established Contestability Sourcing Framework• Developed Program Plan covering five primary transactions.• Established transaction team

QUU is Australia’s 3rd largest Water Utility with over $4B in water distribution and waste reticulation assets servicing over 1.3 million customers in South East QueenslandLed the organisation’s annual procurement portfolio of procurement of $400M Capital Works and $300M in operational expenditure.

Led the Groups Procurement Division of 55 FTE’s through transformation change to an on-shore/off-shore model incorporating a global procurement partner and successful implementation of Oracle iProcurement. Achievements• Comprehensive organisational analysis, opportunity identification and strategy formulation to deliver transformational change including on-boarding partner.• $9.4M annual net cost reduction in year 1. • Increase Purchase Order Penetration from 8% to 80%.• Increase Spend Under Management from 25% to 75%.• Reduced headcount and increased productivity.• Consolidated the Groups Vehicle Fleet achieving $5.5M annual benefit including change to a low fuel consumption, low carbon emission, low running cost and improved resale value fleet.• Renegotiate the Group’s Telecommunications Agreements generating $3.5M pa net benefits.• Manage the groups $1.1B indirect spend.

Led the Groups Procurement and HR Operations Divisions of 120 FTE’s.Develop and implement the Groups Procurement strategy across indirect spend of $1.1B.Deliver analytics and sourcing services to support the Groups $2.2B direct spend (claims). Manage the Groups $1.4B, 16,000FTE Payroll.Manage the Groups HR Advisory Call Centre and Payroll Support Team.Achievements• $10M annual cost reduction. • Stabilise payroll operations resulting in reduction in payroll processing time, error rate and processing cost. Now 99.9% accurate.• Migrate operations to accommodate single employment terms and conditions.• Novate 4,000 group agreements to new legal entity under non-operating holding company.

Led the Groups Procurement Division of 55FTE’s.Develop and implement the Groups Forward Procurement Benefits planLead the Analytics, Sourcing, Category Management and Purchasing functions covering the Groups indirect spend of $1.1B and Direct Spend (claims) of $2.2B Achievements• Delivery of $14M annual benefit.• Development of single view supplier spend (spend tree).• Transition Insurance Category Management to Melbourne Claims Team.• Transition outsourcing function to Group Partnering. • Complete integration initiatives, including process redesign, post Promina acquisition. • Design, implement and manage the Groups contract Management Platform.

Led the Selective Sourcing Centre of Excellence to develop, implement and continually improve complex sourcing strategies, frameworks, governance arrangements and delivery capability in order to leverage domestic and foreign outsourcing markets to optimise business efficiency for the Group.Achievements• Design and implement the Groups offshore and on-shore outsourcing policy, framework and processes.• Engagement of the Groups strategic outsourcing partners.• Establishment of the Groups off-shore workgroup in India undertaking mortgage processing, claims processing and payroll services.• Delivery of 43% arbitrage benefits to the Banking Back Office.• Establish off-shore claims processing in India for commercial insurance.• Establish on shore/offshore payroll model with external partner.• Design, implement and manage the Groups complex partnership agreements.• Ensure compliance with Prudential Standards and Regulations including formal approval by the Regulator, APRA.

Established and led the Strategic Sourcing Practice and led 4 successful Procurement Waves addressing $800M of Group spend across 50 categories supporting banking, insurance and wealth management.Conducted value chain assessment across all lines of business including analysis of FTE’s and charges by line of business by product. Developed Selective Sourcing Program, incorporating supply chain sourcing, on-shore outsourcing and off-shore outsourcing options to enhance competitive position.Investigated low cost off shore markets.Achievements• Recruited and developed a high performing Sourcing Team.• Achieved $50M in reportable savings.• Established the Groups offshore outsourcing program

Established the IT Commercial & Contracts Team including IT Contract Management, IT Commercial Analysis, Telecommunications Commercial Analysis, IT Asset Management and IT Purchasing Services.Implemented best practice Strategic IT Procurement Methodology including professional commercial analysis, strategic procurement planning, contract analysis, negotiating skills and vendor management.Achievements• Led commercial integration of GIO and Suncorp technology and telecommunications post GIO acquisition.• Reduction in telecommunications spend $12M pa.• Reduction in hardware/software spend $10m pa.• Gallop Employee Engagement score 4.23.• Established Contracts Library• Implemented PeopleSoft Procurement Module in ERP

Established IT Procurement Practice including recruiting a high performing team, developed and implemented the IT Procurement Strategy, conducted high cost - high risk tenders (in excess of $10M) for core systems. Led the team through contract drafting and negotiation, consultation, dispute mediation, performance review and contract records management.Department custodian of Information Standard 13 – Best Practice in IT&T Procurement.Achievements• Backbone Broadband Network – Integrated voice/video./data – first of its type in Australia - $19M.• Clinical Information System – 40,000 user base multi integrated platform - circa $40M.• Implemented compliance regime for Government Procurement Policy.• Established competitive supply chain agreements for desktop and server infrastructure.

Management and reporting of core business functions including IT and Facilities Management Contracts.Deployment of over sixty administration staff to key areas including Executive Support, Clinical Support, Procurement, Fleet Management and Communications.Management of extensive residential accommodation investment.Procurement responsibilities including major service contracts in excess of $2,000,000.00 and major contemporary clinical installations in excess of $3,000,000.00.AchievementsSAP Implementation - procurement systemsImplementation of best practice warehouse supply chain methodology including reporting leading to significant service provision cost reductions

Led District compliance analysis against National Healthcare Standards.Developed and implemented compliance strategies.Led the improvement planning process and coordinated remedial actions.Developed comprehensive policy framework and documentation systems.Coordinated external reviews by the Australian Council on Healthcare StandardsAchievementsSuccessfully coordinated the third party accreditation of Redcliffe Hospital, Kilcoy Hospital and Caboolture Hospital by the Australian Council on Healthcare Standards (ACHS) under the 13th Edition and Evaluation of Quality Improvement Program Standards. All sites achieved full accreditation status on first attemptReceived national commendation for contract management best practice.

Redcliffe Caboolture Health Service District – Accreditation CoordinatorLed District compliance analysis against National Healthcare Standards.Developed and implemented compliance strategies.Led the improvement planning process and coordinated remedial actions.Developed comprehensive policy framework and documentation systems.Coordinated external reviews by the Australian Council on Healthcare StandardsAchievements• Successfully coordinated the third party accreditation of Redcliffe Hospital, Kilcoy Hospital and Caboolture Hospital by the Australian Council on Healthcare Standards (ACHS) under the 13th Edition and Evaluation of Quality Improvement Program Standards. All sites achieved full accreditation status on first attempt• Received national commendation for contract management best practice.

Caboolture Hospital Phase 1Development and implemented the Commissioning Strategy for the Phase 1 of Caboolture Hospital.Developed and managed requirements database and acquisition budget totaling 4.2 million dollars based on comprehensive quantity estimate in conjunction with architects and planners.Acquisition of material assets through complex multi-phase procurement processes.AchievementsProject delivered on time and below budget

Provision of specialist Surgical, Medical, Orthopaedic and Emergency Nursing services included clinical systems planning, complex clinical procedures and management of registered nursing staff.Major Achievements

Undertook training as a registered Nurse and worked in various public hospitals across the Greater Sydney Area