Jeff Whitaker Email & Phone Number

• Maintained and troubleshooted election infrastructure – voter registration systems, voting machines, tabulation software• Configured and deployed secure Network infrastructure for elections• Provided technical support to poll workers throughout election period• Ensured compliance with election security protocols and data integrity• Stayed current on emerging election technology and cybersecurity threats

• Played a key role in the technical implementation of the Epic EHR system at Health First, focusing on system configuration, integration, and customization of modules and workflows • Developed and tested interfaces between Epic and other clinical systems to ensure seamless data exchange and interoperability.• Provided expert troubleshooting and technical support during the implementation and go-live phases, ensuring a smooth transition for end-users and minimizing downtime.• Proactively identified and resolved potential technical risks and challenges, ensuring the successful and timely completion of the Epic EHR implementation project.• Collaborated effectively with cross-functional teams, including clinicians, IT staff, and vendors, to ensure seamless integration and optimal system performance.

• Duties involved in the handling, marking, preparing, and maintaining of stock levels of grocery items.• Provided excellent customer service, to ensure customers are assisted promptly with anything they may need in a friendly, and tactful way.• Maintains adequate stock of resale items. Identifies any obvious spoilage, damage, and out-of-date merchandise. Receives, supplies, equipment and resale items. • Operates a computer system that calculates and marks prices and determines weights of merchandise. Transports items to shelving and display areas.

Cincinnati, Ohio

● Handled client software support, install and set up for over 28,000 dealerships around the world utilizing phone, chat and remote desktop● Proactively monitored multiple ticketing systems which helped mitigate security vulnerabilities and risks, initiated corrective or preventative measures as needed for urgent issues● Troubleshooted system failures, isolated issues within the server and set in place preventative measures to ensure the availability and reliability of the servers ● Tested and evaluated new software upgrades, patched and upgraded existing software on a dedicated server before integrating with the live server ● With advanced knowledge of current advanced IT security practices, provided on going optimization and research to identify defects and vulnerabilities with new software rollouts● Analyzed and identified any security risks or exploits which need to be included in future software patches which optimized computer system and performance● Provided technical assistance and support for hardware installs and included steps and instructions about the new hardware or software to ensure proper implementation

Cincinnati, Ohio

● Diagnosed and resolved complex hardware and software issues for Samsung phones, tablets, and PCs, providing exceptional post-sale customer support● Played a key role in the setup and launch of multiple Best Buy retail locations, ensuring optimal technical infrastructure● Troubleshot end-user connectivity, software setup, and configuration issues for phones and computers● Developed and delivered weekly training sessions on PC, tablet, and smartphone use for customers; enhanced technical literacy and product adoption● Performed asset management and executed planograms, deploying new equipment and ensuring product availability● Drove consistent top sales performance in the district (2013-2015) by utilizing technical skills to solve customer challenges and deliver winning solutions

Dayton Area, Ohio

Fulfilled various duties, including door-to-door sales engaging, informing and selling broadband and, cable services to various communities around Dayton. Handled and supervised the marketing, sale, and install of multiple apartment complexes. Worked with retail stores and colleges to set up booths and marketing campaigns to create a new customer referral process. Scheduled and helped with the training, and supervision of new employees starting out in the field. • Managed and marketed four 300+ unit apartment complexes with concierge services. • Sold over 1000 Time Warner Cable services in the past year, far exceeding the monthly quota.

Dayton Area, Ohio

Day to day actives included, sales, and activations for T-Mobile cell phones. Engaged with customers and provided phone and service demos, supervised opening and closing of kiosk and did daily inventory of phones and product.

Key West, Florida

fulfilled a multitude of duties. Encompassing counter narcotics, alien interdiction, and search and rescue. Stood various security watches to ensure the safety of the vessel in port at various locations throughout the Caribbean. Self-involved vessel completed training in fire fighting, rescue swimming and armed combat. • Created personnel tracking system, due to the high risk of hurricanes to ensure military spouses and family members are all accounted for and evacuated. • With the aid of fellow crewmembers, successfully halted and seized the illegal transfer of over $132 million dollars of cocaine.

Fulfilled multiple, simultaneous duties, encompassing systems administration, financial services operations, website maintenance and customer service. Prepared Excel documents for phone/Internet communications, presented weekly PowerPoint training slides, served as liaison for base and club operations, and provided briefings for all incoming base personnel. Computed vouchers and military pay, designed awards on PowerPoint, upgraded IT components (memory, drives, full upgrades), assisted in system administration, and served as Web Master. ◆ Designed several complex Information Systems models leading to creation of new data tracking system. ◆ Successfully created and delivered customizable database management solution incorporating object-oriented programming.

Associate Of Science - As, Computer Systems Networking And Telecommunications

Bachelor'S Degree, Computer Science

Associate Of Science - As, Network Systems