Zeta Global is customer lifecycle management marketing company which was founded in 2007. Zeta helps companies create, maintain and monetize customers, providing customers with enhanced multichannel marketing tools to help them manage the full customer life-cycle.Manage a team of Business System Analysts whose responsibility is to lead onboardings, migrations, large custom development projects, and day-to-day servicing tasks for large Fortune 500 companies.

Oversaw and developed Customer Support, Application Support, Training, and Delivery teams. Drove creation, testing, and execution of various client marketing campaigns. Supported client experience by resolving email deliverability issues, managing social media interactions, and timing of delivery for maximum results. Controlled $2M budget and delivered weekly updates to senior management. • Drove successful build-out of an outsourced client support center, ensuring consistent quality and efficiency.• Launched cross-training program that reduced Application Support team costs 25% while maintaining service levels.• Strengthened use of company’s marketing platform by creating training department for both employees and customers. • Successfully implemented a customer-oriented web portal that offers training, user guides, forums, release notes, FAQs, and tips. • Maintained 99.4% success rate on client engagements in 2013. • Reduced time required to implement clients on system from weeks down to hours. • Implemented modernization structure that ensures 99.5% application uptime for clients.

Benefited Fortune 500 clients by overseeing implementation of solutions on a proprietary web-based software application. Selected by COO to demonstrate software capabilities to prospects. Helped clients resolve email deliverability issues.• Served as team lead for development of custom software to satisfy clients’ individual business requirements.• Managed successful delivery of up to 46 concurrent campaigns for one client, amounting to 3.3M emails daily. • Deftly engaged and maintained relations with many of company’s largest clients.

Member of team developing web-based, multi-channel direct marketing application using .net platform, SQL Server, C#, and XML. Developed Extract, Transform, and Load (ETL) packages in SQL 2000 to import client data to execution environment. Provided technical support to team on testing, training, and end-user support activities.• Helped develop code to lay foundation for functionality of proprietary software. • Designed and coded application components in an agile environment using a test-driven development approach.• Provided development estimates, identified potential issues, and recommended alternative solutions.

Promoted positive customer experience by establishing standards and design guidelines, as well as training manual. Positioned enhancement of existing application by developing prototype models. Conducted usability tests and focus group analyses on user interface designs.

WorldwideTesting.com was the only independent third-party transaction support resource on the Internet at the time of its inception. The company provided secure online ordering of third party sampling, surveying and analytical testing for chemicals, pharmaceuticals and other industrial commodities through a global network of independent accredited laboratories.• Participated in full life cycle of software development for Java based applications utilizing JSP, EJB, and object database technologies• Designed and coded User Interface for custom software applications utilizing DHTML, CSS, and JavaScript • Implemented Cascading Style Sheets (CSS) into software applications to enable customization of User Interface for Application Service Provider (ASP) market• Developed prototype models for future custom software application candidates• Translated product descriptions into design specifications

Utilipro, a subsidiary of AGL Resources, provided outsourced customer care services (billing, call center, payment processing) to energy marketing companies.• Coded User Interface for web based applications utilizing HTML, DHTML, CSS, and JavaScript • Developed code enhancements for server-side JavaScript applications which integrated Oracle databases into Extranet and Internet applications • Implemented Cascading Style Sheets (CSS) for corporate web site

Servus was one of the nation's largest providers of private, credit-based education loans at the time that it was acquired by Wells Fargo in 2000. Servus provided almost $2.5 billion in loans to 300,000 families at more than 3,000 schools and companies prior to the acquistion.• Evaluated performance of external entities in relation to contract standards• Developed and maintained corporate audit plan for Internal Audit department• Reviewed programming code to determine application specifications• Drafted procedures for using loan origination software system • Tested software system features to ensure accuracy of programming modifications