Jeff Wickman, Mba Email & Phone Number

Atlanta, GA

Atlanta, Georgia, United States

• Reported directly to Vice President of Operations, responsible for leading and coordinating business development activities with Field Engineering’s customer base and matrixed collaboration with UL Engineering Business.
• Partnered with Global Account Executives and Sales Managers on account management strategies to generate revenue growth and achieve goals.
• Created business plans and new strategies to increase revenue with existing customers.
• Partnered with UL leadership in developing account strategies, goals, and plans, focusing on driving growth with key accounts and key customers.
• Drove customer satisfaction, account growth expansion of services, and customer loyalty with key accounts and key customers by providing value-added services.
• Launched new service offerings. Providing P&L analysis and margin goals to the operations team, holding myself and the team accountable for P&L execution for the newly launched services.

• Reported directly to the Director of Operations, providing Account Management for Field Engineering’s daily testing, inspection, and certification programs for 200+ Accounts with 2000+ manufacturing locations across.
• Managed 15 direct reports consisting of field engineers and supervisors. Executed all aspects of business management, including service delivery, revenue generation, budgeting and P&L, vendor, project and program.
• Executed all aspects of human resource management, including employee career development and training, hiring, firing, coaching, counseling, and individual performance evaluations.
• Performed additional assignments that included internal training and facilitation for field engineers and managers.
• Led a team that developed the growth and business development process for global field engineering.
• Met all service delivery objectives, including key performance indicators, customer service level agreements (SLAs), staff training, personal development, and increased customer satisfaction. Net Promoter Score trended.

Atlanta, Georgia, United States

Mba, Management

Bs, Business Administration