Jeff Wilde Email & Phone Number

Cleveland, OH, US

Developing and evangelizing strategies and materials to support the transition to DevOps supported by the implementation of streamlined processes and automation of IT Service Mgt (ITSM) functions. It is possible to reduce the overhead of ITSM activities that are necessary for commercial compliance certifications and make Service Management functions a.

Waterloo, ON, CA

GXS acquired by OpenText 1/1/2014.Mar 2022 to presentDirector of Cloud Continual Service Improvement (CSI) – Accountable to develop and implement the Commercial Cloud Product CSI program. Establishing CSI charter and resulting expectations. Creating roadmap and driving execution to gain efficiencies in delivery, maintenance and resulting product and.

Gaithersburg, MD, US

Milwaukee, WI, US

Tasked with development, implementation and continued operation of the Gloabl IT Service Transition Group, consisting of the Change, Configuration and Asset Management Teams. Previous Management as well of other Service Transition disciplines consistent with the ITIL model, focused on the optimization effort for Global Service Desk, and the organizational.

Mayfield Village, OH, US

Major accomplishments:IT Application Development and Support Manager:Accountable for delivery of IT Asset Management tools and solutions along with definition of company wide IT Service and Asset Management policy and process.IT Operations Manager:Tasked with Developing and deploying an enterprise wide incident life cycle support model, which resulted in.

• Managed flight planning and aircraft operations for successful single and multi-aircraft military missions in peaceful and hostile environments.
• Human Resource Manager (Brigade Assistant S-1, Battalion S-1)
• Managed Human Resource programs for up to 3200 personnel including assignments, performance evaluation reports, HRIS, EEO, DOL and OSHA regulations, training, benefits, awards, and direct supervision of 15 member HR.
• Managed logistics accounts and assets equivalent to an 18 aircraft, 60 vehicle, 300 person organization utilizing cyclical inventory and automated accountability and security programs.

APAC Customer Services, Inc. is a leading provider of integrated customer care and acquisition services. APAC’s award-winning suite of Customer Lifecycle Management Solutions (CLMS) consistently delivers increased sales, increased customer loyalty and enterprise-wide process improvements for many of the world’s most successful companies.I was tasked with.

• Tasked with implementation of Loss Prevention and Safety programs during the opening of the Southern Distribution Center with a focus on establishing and ensuring compliance with OSHA, federal, local and insurance.
• Managed North Carolina district Loss Prevention and Financial / Operational Audits during the mid 1980’s growth initiatives.
• Responsible for minimizing store revenue shrink through financial and process audits as well as administration of store loss prevention policies and investigations.

Flight School - Nov, 83 to Oct, 1984Warrant Officer - Pilot - Oct, 1984 to Nov, 1986.

PFC - Parachute Rigger