Jeff Workman Email & Phone Number

San Ramon, CA, US

San Francisco Bay Area

San Francisco Bay Area

Livermore, CA

• Install and service several types of Data/ PBX and voice mail systems including ShoreTel, Avaya Telrad, Adtran, Digium.
• Accomplished at working independently building and programming systems, as well as, implementing service for customers within promised deadlines.
• Responsible for system troubleshooting and customer technical support on client site and via telephone.
• Answer customers’ inquiries and complaints within strict deadlines to assure ongoing customer satisfaction.
• Remotely access customer equipment for maintenance and repair, then re-test equipment to ensure that malfunction has been corrected.
• Test and adjust installed equipment to ensure circuit continuity and operational performance.

Dublin, CA

• Oversee staff of fifteen technicians, customer service reps, and warehouse personnel on a day-to-day basis to ensure quality client service and smooth completion of projects.
• Dispatched technicians to multiple installation and repairs of client’s PBX systems.
• Technical responsibilities include communication analysis, problem identifications, software specifications and implementation, and client training.
• Responsible for collecting and analyzing client information, including invoicing, contracts, and other customer issues.
• Responsible for the hiring and training of all operational staff.
• Work independently to manage multiple critical tasks simultaneously to meet deadlines. This required facilitating team activities, and managing multiple streams of activity to ensure timely resolution.

San Francisco Bay Area

• Direct retail operations including all aspects of product ordering, merchandising, cash and inventory control, and loss prevention.
• Recruited to support rapid acquisition driven expansion of Northwest, Southwest, and Western Regions.
• Experienced overnight acquisition of 17 retail locations, retention of personnel, mass recruiting and training in multiple locations.
• Set and maintained product sales goals. Merchandise products according to market mix.
• Expanded product lines to meet specific store needs. Developed local music market and promotions with national label representatives.
• Capable of managing several projects simultaneously and meeting deadlines