Jeff Yong Email and Phone Number

1 ) Maintain on-going relationships with supplier & vendors, actively source new suppliers and negotiating buying terms with Suppliers & Vendors2) Analyze customer buying patterns and control the flow of stocks with timely arrival3) Negotiation of cost recovery, purchasing income and rebates from suppliers & vendors- to improve of the profitability of the company4) Propose of new and practical display to the management- Changes of merchandising display to ensure attractiveness of the store5) Managing stocks level and reacts to the changes of the market demand- ensure sufficient stocks are allocate to the respective outlets6) Review the sales trends and profitability of the new launch products.- to ensure the items are in healthy sell- out condition7) Responsible for planning, forecasting and selecting range of products to be sold at store level8) Liaise with suppliers or vendors on roadshows to increase company's revenue- ensure more exposure through mall management social media9) Monitor daily, weekly and monthly sales performance- to ensure there are no overload of stocks at a particular store- ensure there are minimal of discontinue and slow moving products10) Plan and implement promotional activities for all stores- liaise with mall management on the advertising of the on- going promotions in store- design of promotional materials according to complex management requirements.- ensure all promotion materials are well distributed to all stores11) E-commerce products listing-Coordinate on all product and promotional activity on marketplace, ensuring accuracy and timeliness of input and loading of information into e-commerce platform management systemAchievement Gained1) Year to year increment of Sales ranges from 30% to 50% (Mobile Phones, Headphones, Fitness Trackers, Smart watch)2) Decreasing company's stocks holding of discontinue models by more than 50%3) Top achievement awards in 2017, 2018, 2019 on wearables. (FITBIT)

i) Handling of 10 - 15 people in 2 retail outlets. -Lead and supervise a team of Sales and Customer Service Representatives supporting the customers to ensure that their needs are met and are happy with the product. -Prepare work plans for individuals in the team for effective customer satisfaction.ii) Monitoring the operations of the outlet. -Monitor the performance and ensure that the Sales and Customer Service are giving good service to customers.(example- Showcasing and demonstrating products to customers, to educate and share with the customers).- Recruiting, training, supervising and appraising the required staff, planning their work schedules, motivating and coaching the team.- implement and support nationwide Sale & Promotion activities at outlet.- Work closely with the management, operational and Warehouse, utilize relationships to ensure that product implementation and on time delivery of stocks.- Responsible for the stock inventory management to minimize financial loss.- Submit daily and monthly reports to the management for outlet review.- To ensure every outlet to meet company's requirement on visual merchandising.- Execute and follow up on sales & marketing strategies to achieve Company's short & long term target and profit

- Develop new business opportunities and maintain existing in the channel sales distribution of CSL, Samsung and Apple to retailers- Identify products, solutions, and services, and provide recommendations to meet customer needs.- Secure business opportunities and achieve the KPI's which included sales target, profitability and growth in line with our objectives.- Identify, Manage and secure existing and new account and continue to maintain a high level of sales achievement.- Maintain and build excellent business relationship with customers.- To build up networking and strong relationship with all customers.- Establish a high level of rapport with key customers as well as provide accurate and timely information for decision making.- Ability to work proactively, independently as well as in a teamenvironment- Analyze market demands, trends and customer feedback to the management.- Stay current on industry trends, best practices, and competition.- Handle customer issues and complaints.- Monitor stock inventory, delivery order and daily meeting on job site.- To manage on-time collection of all due outstanding

Responsibility:- Develop new business opportunities and maintain existing in the channel sales distribution of Garmin GPS, Apple Products, e-book. - Identify products, solutions, and services, and provide recommendations to meet customer needs. - Secure business opportunities and achieve the KPI's which included sales target, profitability and growth in line with our objectives.- Identify, Manage and secure existing and new account and continue to maintain a high level of sales achievement.- Maintain and build excellent business relationship with customers.- To build up networking and strong relationship with all customers.- Establish a high level of rapport with key customers as well as provide accurate and timely information for decision making. - Plan, execute and follow up on sales & marketing strategies to achieve Company's short & long term target and profit - Ability to work proactively, independently as well as in a team environment- Analyze market demands, trends and customer feedback to the management.- Stay current on industry trends, best practices, and competition.- Handle customer issues and complaints.- Ensures all project deadlines are met and accountable for quality of work delivered.- Monitor stock inventory, delivery order and daily meeting on job site.- To manage on-time collection of all due outstandingAchievement Gained- generate more than half a million sales for the company- successfully in building up the company customer base from zero to more than 30 key resellers

i) Achieve retail outlets Sales Target.- to promote sales of the products.- implement and support localized sales activities for retail outlets, channel partners, resellers and franchiseeii) Manage and monitor retail outlets, channel partner, resellers and franchisee.- to ensure the sales of the above mention are in positive growing.- implement and support nationwide Sale & Promotion activities at outlet.- to monitor the development of the above mention to achieve sales target- to provide product training and sales skills training for outlet staffs.iii) To achieve both short and long term objectives for sales growth.- plan and implement promotional activities for long and short terms.iv) Develop & manage new franchise opportunities.v) Location survey on new outlet opening.- Look for new location on a new outlet opening to meet company's requirement.- Negotiate on the rental of the new outlet.vi) Setting up new outlets including planning store layout and product displays.- To ensure every outlet to meet company's requirement on visual merchandising.- Periodically changing store layout or display to satisfy business plan and/or sales needs.viii) Supervise, support and ensure all retail outlets and franchisee attain maximum standards of performance as required by company.- to provide support for all retail outlets in all terms of sales.ix) Provide feedback and constructive suggestions in respect of operational and sales improvements.- to conduct research on competitors to ensure we are up to the market standards.- implement creative sales strategies to strengthen existing business and increase market share.Achievement Gained- successfully gained sales by 30% within my region( Southern)- succesfully convert 30% of the retail outlets to franchise

i) Handling of 5 - 15people in 2 retail outlets.-Lead and supervise a team of Sales and Customer Service Representatives supporting the customers to ensure that their needs are met and are happy with the product.-Prepare work plans for individuals.ii) Monitoring the operations of the outlet.-Monitor the performance and ensure that the Sales and Customer Service are giving good service to customers-Ensure service to customers are provided effectively, efficiently and on time responses and follow up professionally with the customers on unresolved matters.This includes building customer relationships and ensuring superior customer service is provided at all times.-Implement and ensure the processes are in line with the standard operating procedures for the responsible areas of service center.To constantly improve the customer service and strive to achieve the highest level of customer satisfaction, aimed at enhancing customer's experience. -Manage the sales and maximizing sales profit.-Responsible for the floor management, ensure sufficient resources with right skill set at all time to meet the branch service leveliii) Submit daily, weekly and monthly reports iv) Responsible for the daily branch collections.v) Responsible for the stock inventory management.Achievement Gained 1) Generate more than Rm600,000 sales and more than Rm100,000 profit in 4 months time in KLCC branch which is the all time high and the most profitable outlet within the company.3) Sold an average of 300 pcs of Sony Ericsson phone per month during my tenure at KLCC.4) Achieve an average personal sales profit of more than Rm20,000 per month.5) Able to maintain 'Zero' lost good during monthly stock audit for more than 3 years.6) Low staff turnover where there are less than 5 people resign during my last 5 years as the Head of Branch at KLCC7) Succesfully trained and develop staffs to higher position in the company.