As Director of Clinical Solutions I support our Sales Engineering and Client Services teams in discovery and configuring of the CareIQ application clinical policies, assessments and care plans to fit their unique business needs and clinical workflows. In this capacity we've seen a 200% increase in pipeline and reduction in sales cycle.Currently supporting go-to-market for emerging market segments and virtual health care disruptors.

Product Owner for CareIQ. Led development team through product update and feature expansion to overhaul value proposition and clinical use cases. 200% increaes in sales pipeline as a result of product enhancements and feature expansion.

Cadalys builds powerful and engaging applications on the Salesforce platform. We enable our customers to accomplish more, faster and better than otherwise possible.Cadalys is one of a select group of companies in Salesforce’s Product Development Organization program for excellence in application development. We have a strategic focus on Employee Engagement and on evidence-based guidelines for healthcare.Intelligent Care Management with Evidence Based GuidelinesCareIQ for Health Cloud is a robust platform that connects payers and providers with the deepest and most actionable MCG integration available to quickly access evidence-based decision support without the hassle of toggling between software applications. It streamlines workflow among payers and providers, optimizing communication to augment knowledge-based care and financial health decisions while managing risk. As a result, payers reduce costs, more efficiently utilize medical professionals, and empower members with their health.

At Fidelis Frateri I provide insights to organizations looking to start, fix or grow their Customer Success programs and Clinical Products. I bring my 20+ years of experience working across a multitude of sectors along with a strong empathetic understanding of the needs of corporate customers along with the ability to apply the perspective of clinical and users. My professional career began as bedside registered nurse in rehabilitation settings and quickly advanced to team leadership and administrative roles. From those experiences I had the opportunity to provide case management and care coordination services and moved from health care providers (hospitals and clinics) to payer organizations, both commercial and public health plans. During this time, I also served on the national Board of Directors for the Case Management Society of American and served a term of the President of the organization which serves as the most influential and largest of those supporting case and care management professionals. After leading an integrated delivery system primary care clinic through an EHR implementation my employment focus then moved to clinical applications vendors and roles including: clinical education, account management, sales and marketing director and move recently senior vice president of clinical strategy. The vendor organizations I have worked for have had an emphasis on improving health care efficiency, quality and advancing evidence based clinical practice. I am a passionate team leader embracing a servant leader ethos helping team members to combine individual skills resulting in high team member satisfaction and high team output. My clinical experience has resulting in a passion for patient engagement and advocacy with proven clinical efficiency and effectiveness.

At Zynx Health I was originally responsible for evaluating the potential, then enventually depracating a mobile product that was too flawed to justify fixing. Once that product was retired I had responsibility for leading all marketing efforts, contributing managed care and population health perspectives to product development and leading an amazing team of client facing physicians and nurses.

TCS Healthcare is a privately held software firm from Auburn California. TCS provides the Acuity software suite to support Case, Disease, Utilization, Disease and Population operational workflow, documentation and reporting needs. As Director of Partner Development it is my responsibility to lead and implement strategies which foster and enhance business partnerships.

Help clients achieve and maintain solutions to their Care Management and Quality initiatives using evidence based care guidelines.

Milliman Care Guidelines create the only decision support product in the industry that is rigourously reviewed to reflect evidence based best practice. We provide a suite of clinical guidelines and software solutions for Case, Disease and Utilization Management programs.

The Case Management Society of America is the largest umbrella organization representing the professional growth and development needs for Case Mangers in America. CMSA serves to further the profession of Case Management in each of the unique settings where Case Management is practiced.

Responsible for daily operations of primary care ambulatory clinic. Clinic operations integrate with health plan operations.

Hospital based case managers seek to ensure compliance with various governmental and commercial payment programs AND affect the care of the patient to ensure the course of care through an inpatient hospital setting is as efficient and effective as possible. They have a three-fold responsibility to the cost of the care, the quality of the care and the satisfaction of the patient with both of those measures.

Of all of my positions, this one is probably the single most influential in creating and forming my opinions and understanding the financing of healthcare and the variety of healthcare experiences. Prior to working at Premera I had thought all insurance companies were evil villians and had no concept of the true funding mechanisms. Feeling boxed in and as though I was selling out I took this position and had my eyes opened to the reality of where the dollars come from, and where they go to. Suddenly I could see two sides to every story and to really "get it" you need to follow the money - all the way.