Jeff Garfinkle Email & Phone Number

Boston, MA, US

Foster City, CA, US

London, England, GB

Lead a team of two Supportability Engineers and one Senior Data Analyst to support the Customer Operations team in day to day activities -Oversaw communication of product pain points and usability concerns as a key liaison between Product and Engineering and Customer Operations -Served as escalation point for internal Legal and GRC teams for matters.

London, England, GB

-Lead cross-functional weekly meetings for senior and C-level leadership to strategize solutions for critical situations-Collaborating with engineering, product, and customer operations teams to address revenue-impacting situations-Developed processes to efficiently manage escalations of customer concerns-Broke down departmental silos by providing critical.

London, England, GB

Lead the Escalation Support leads team responsible for resolving the most complex or lengthy technical issues for internal and external clients of a cloud-based (SaaS) email management platform.-Integrated two Level II support teams responsible individually for supporting installed applications and Mimecast core services into a single collaborative.

London, England, GB

-Escalation point for support cases-Providing guidance to Level 1 support teams-Supporting customer experience and sales teams on technical matters

London, England, GB

Helping Mimecasts customer base to best utilize the Mimecast products and features.

Supporting small businesses with network design, installation,IT support and assistance.

Boston, MA, US

Provided IT operations experience to organization historically without internal IT operations and support for the purpose of creating an IT operations role to be filled.-Built out RFQ and vetted vendors for unified communications upgrade-Advised regarding PCI DSS

Eatontown, NJ, US

Served as Systems Administrator to specialty retailer with 27 stores and two warehouses in the Northeast. Responsible for maintaining system up-time and security as member of two person IT team.-Oversaw compliance with PCI DSS-Maintained and monitored VMware ESXi cluster, Compellent and MD3000i SANs, Multi-site MS AD 2007-2010 domain, and self hosted.

New York, US

-Created MySQL database with LibreOffice Base front end (ODBC) for management of artisans, buyers, and individual art work-Enhanced LAN usability through improved wireless coverage and physical re-cable-Re-purposed spare PC using NAS4Free (two disk ZFS mirror) for network share, and local PC backup-Established data management procedures and trained staff

London, GB

London, GB

-Served as Systems Administrator (formerly asst.) and IT Support specialist for a local staff of 15 and an international staff of approximately 150+-Oversaw local Windows 2003 based domain-Managed AVAYA IP phone network-Procured and maintained Windows server 2003 and 2008 collocated production servers as well as virtual servers in a Hyper-V.

Lawrence, KS, US

-Provided desk-side and remote support to 100+ researchers-Manage users and policies in a Windows 2003 based Active Directory environment-Install and maintain physical network infrastructure through cable drops-Maintained existing Windows XP and Mac OS X systems as well as configure security policies on new devices