Jeff Ahearn Email & Phone Number

Work with more then 30,000 insurance agencies, 500 insurance carriers, and 40 insurance software vendors.In 2023, fielded roughly 40 cases per day resolving an average of 28 cases per day with a total of 6,450 cases resolved. Average age of a case at time of resolve was 6.4 hours. Typically respond to emails within 10-15 minutes of email being received. Average wait time for calls and chats for our team was under 7 minutes.Tier I & II Technical Support for Ivans Exchange • Strategically and efficiently resolve technical support problems for independent insurance agencies, insurance carriers, and insurance software vendors regarding Ivans Exchange.• Quickly and professionally answered questions and resolved issues via phone calls, live chats, and/or email.• Regularly handle multiple issues simultaneously across phones and live chat support.• Educate agencies on basic functionality for Ivans Exchange.Tier I Technical Support for Transformation Station (Real Time)• Enable carrier Real Time Products for agencies.• Consult with carriers to diagnose technical issues with Real Time Products and report solutions back to management system support representative.Tier I & II Technical Support for Market Appetite• Assist agencies in establishing access to Market Appetite webportal.• Educate agencies on basic functionality for Market Appetite.• Assist in troubleshooting technical issues within webportal.• Mapped keywords to NAIC codes for Market Appetite’s search feature.Tier I Technical Support for Ask Kodiak• Assist agencies and carriers in registering for Ask Kodiak.• Educate agencies on basic functionality for Ask Kodiak.Ivans Bookroll • Primary Tier I & II Support and team subject expert for Bookroll 2.0 (2022-present).

University Park, Il

Tier I & II Technical Support for Ivans Exchange • Strategically and efficiently resolve technical support problems for independent insurance agencies, insurance carriers, and insurance software vendors regarding Ivans Exchange.• Quickly and professionally answered questions and resolved issues via phone calls, live chats, and/or email.• Regularly handle multiple issues simultaneously across phones and live chat support.• Educate agencies on basic functionality for Ivans Exchange.Tier I Technical Support for Transformation Station (Real Time)• Enable carrier Real Time Products for agencies.• Consult with carriers to diagnose technical issues with Real Time Products and report solutions back to management system support representative.Tier I & II Technical Support for Market Appetite• Assist agencies in establishing access to Market Appetite webportal.• Educate agencies on basic functionality for Market Appetite.• Assist in troubleshooting technical issues within webportal.• Mapped keywords to NAIC codes for Market Appetite’s search feature.Ivans Bookroll • Project lead for efficient agency Bookroll 1.0 involving the transfer of sensitive data from an agency's software vendor to secure insurance carrier servers (2016-2021). Conducted 606 book transfers during the 5 year period project was active.• Primary Tier I & II Support and team subject expert for Bookroll 2.0 (2022-present).

University Park, Illinois, United States

• Systematically cold call independent insurance agencies to encourage them in expanding their use of available carrier downloads.• Answered agencies questions related to available download opportunities.• Scheduled appointments for agencies with Ivans Connections Team to enable downloads.• Project lead for efficient agency bookroll involving the transfer of sensitive data from an agency's software vendor to secure insurance carrier servers.

Bachelor'S Degree, Communications

Associate'S Degree, History

High School