Jeff Ahearn Email & Phone Number

• Work with more then 30,000 insurance agencies, 500 insurance carriers, and 40 insurance software vendors.In 2023, fielded roughly 40 cases per day resolving an average of 28 cases per day with a total of 6,450 cases.
• Strategically and efficiently resolve technical support problems for independent insurance agencies, insurance carriers, and insurance software vendors regarding Ivans Exchange.
• Quickly and professionally answered questions and resolved issues via phone calls, live chats, and/or email.
• Regularly handle multiple issues simultaneously across phones and live chat support.
• Educate agencies on basic functionality for Ivans Exchange.Tier I Technical Support for Transformation Station (Real Time)
• Enable carrier Real Time Products for agencies.

University Park, IL

• Tier I & II Technical Support for Ivans Exchange
• Strategically and efficiently resolve technical support problems for independent insurance agencies, insurance carriers, and insurance software vendors regarding Ivans Exchange.
• Quickly and professionally answered questions and resolved issues via phone calls, live chats, and/or email.
• Regularly handle multiple issues simultaneously across phones and live chat support.
• Educate agencies on basic functionality for Ivans Exchange.Tier I Technical Support for Transformation Station (Real Time)
• Enable carrier Real Time Products for agencies.

University Park, Illinois, United States

• Systematically cold call independent insurance agencies to encourage them in expanding their use of available carrier downloads.
• Answered agencies questions related to available download opportunities.
• Scheduled appointments for agencies with Ivans Connections Team to enable downloads.
• Project lead for efficient agency bookroll involving the transfer of sensitive data from an agency's software vendor to secure insurance carrier servers.

Bachelor'S Degree, Communications

Associate'S Degree, History

High School