Jeff Klein Email and Phone Number
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Business-focused professional with experience delivering on-time and on-budget results for world-class organizations. Key points of interest include:- Omni-Channel Strategy & Implementation - Currently directing the overall strategy, development and implementation of new Omni-Channel capabilities that allow for the creation of a complete digital layer that lets consumers move seamlessly among all retail environments -- real and virtual --as if they were one.- Supply Chain Leadership - Proven leader in Supply Chain Management, Distribution/Fulfillment Operations and Industrial Engineering. Over 22 years experience driving network strategy, continuous process improvement, systems implementation and complex project delivery focused primarily in Retail.- Project Management - Project leader with a proven record of successfully directing cross-functional teams through complex project life-cycle stages to provide successful business solutions within large organizations. Project size included teams of 80+ team members.- Business Analysis – Knowledgeable business professional who utilizes understanding of diverse business concepts and technologies to develop strategies and solution alternatives to maximize achievement of organizational goals and objectives. Performs complex analysis that requires coordination across business areas and operational systems.- Business Process Redesign – Experienced process analyst with expertise in reengineering complex, enterprise-wide business processes with diverse stakeholder involvement. - Innovative DC Solutions - Defined and implemented a DC Slotting program to deliver store stocking productivity improvements while ensuring delivery load quality and improving DC productivity. Defined slotting strategy for management of all in-line and seasonal/promotional products (~15K SKUs), including synchronization with frequent Merchandising POG changes.
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Director Of Operations At Dhl Supply Chain | Nike FulfillmentDhl Supply Chain Feb 2023 - PresentBonn, De
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Vice President, Supply Chain And ManufacturingLeslie'S Poolmart, Inc. Mar 2019 - Dec 2022Phoenix, Arizona, Us- Executive owner of 6 distribution and 6 eCommerce fulfillment facilities across the US totaling $600M+ in shipped goods with an operating budget of $40M+. - Designed and implemented initiatives that resulted in a 9.1% in distribution cost reduction as a percent to sales with on-time service improvement to 99.2%. - Operating warehouse platforms totaled 1.5M+ square feet of combined fulfillment space. - Day to day responsibilities include leading a large team of distribution professionals in streamlining processes and developing efficiencies that will keep 900+ retail locations in stock and create a one day turnaround time line for eCommerce and digital order fulfillment.- Owner of Leslie’s manufacturing organization responsible for forecasting, buying, production and shipping/freight to distribution centers and store locations. $140M+ in finished cost of goods produced and shipped yearly.- Executive owner responsible for all 3rd party packaging order activity inclusive or raw inventory flow in and finished goods out of all 3rd party tolling operations and 3rd party warehouses. - Executive owner accountable for manufacturing profitability and expense control along with growth strategies and special projects for the manufacturing arm of the business. -
Vice President, Supply Chain & Omni-ChannelLeslie'S Poolmart, Inc. Mar 2017 - Mar 2019Phoenix, Arizona, Us- Owner of the enterprise Supply Chain strategy development, implementation and execution.- Responsible for M&A integration activities and the successful delivery and execution of the enterprise Omni-Channel Program vision.- Owner of the define, design, development, testing, implementation, and warranty stages of net new customer interactions and fulfillment options.- Accountable for leading the overall Omni-Channel program and managing interactions with 3rd party partners. - Effectively manage, develop, and positively motivate a team of project managers, business analysts, and capability coordinators to achieve program objectives.- Leverage enterprise level critical thinking to ensure that individual Omni-Channel Program work streams are appropriately scoped and supported with resources, budget, and timing.- Oversee all program deliverables and ensure quality of process design and solution architecture to meet business needs - Ensure all solutions are aligned with the Omni Program Strategy with a focus on a seamless customer experience while minimizing impact to store and supply chain operational efficiencies.
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Senior Director, Omni-Channel Strategy & CapabilitiesPetsmart Aug 2015 - Mar 2017Phoenix, Arizona, UsBusiness Director responsible for the successful delivery and execution of the enterprise Omni-Channel Program vision.- Senior leader responsible for delivering new capabilities and initiatives that resulted in over a 200% growth in PetSmart.com sales in under 3 years. - Owner of the define, design, development, testing, implementation, and warranty stages of new capabilities including: • In-Store Availability (ISA); • In-Store Associate Mobile Devices; • Associate Ordering (AOS); • In-Store Pick-up (ISPU); • Ship-From-Store (SFS); • Auto Replenishment / Subscription; • Curbside Pickup; • Same Day Delivery; and • Scheduled Delivery;- Accountable for leading the overall program and managing interactions with 3rd party partners. - Effectively manage, develop, and positively motivate a team of project managers, business analysts, and capability coordinators to achieve program objectives.- Leverage enterprise level critical thinking to ensure that individual Omni-Channel Program work streams are appropriately scoped and supported with resources, budget, and timing.- Oversee all program deliverables and ensure quality of process design and solution architecture to meet business needs - Ensure all solutions are aligned with the Omni Program Strategy with a focus on a seamless customer experience while minimizing impact to store and supply chain operational efficiencies. -
Director, Omni-Channel Strategy & CapabilitiesPetsmart Mar 2014 - Aug 2015Phoenix, Arizona, UsBusiness Director responsible for leading multiple cross-functional project teams and work streams in the development of sound project plans and business requirements to ensure the successful delivery and execution of the enterprise Omni-Channel Program vision.- Owner of the define, design, development, testing, implementation, and warranty stages of new capabilities including: • In-Store Availability (ISA); • In-Store Associate Mobile Devices; • Associate Ordering (AOS); and • In-Store Pick-up (ISPU);
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Sr. Manager, Omni-Channel Strategy & New InitiativesPetsmart Feb 2013 - Mar 2014Phoenix, Arizona, UsBusiness Program Manager responsible for leading multiple cross-functional project teams and work streams in the development of sound project plans and business requirements to ensure the successful delivery and execution of the enterprise Omni-Channel Program vision.- Owner of the define, design, development, testing, implementation, and warranty stages of the following new capabilities:• In-Store Associate Mobile Devices;• In-Store Availability (ISA);• Associate Ordering (AOS); and• In-Store Pick-up (ISPU);
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Supply Chain Business Analytics & Pmo ManagerPetsmart Jan 2010 - Feb 2013Phoenix, Arizona, UsResponsible for the leadership of the Supply Chain Business Analytics Unit and Program Management Office. - Leader of the PMO Team which accomplished 72 unique projects in 3 fiscal years resulting in overall supply chain cost savings of $48M.- Defined and implemented an effective program management methodology as a part of a comprehensive solution to provide an overall Supply Chain 5 year roadmap while ensuring successful coordination and alignment of all current and future projects. - Accountable for facilitating the successful administration of all strategic Supply Chain initiatives.- Create/support short and long term strategies and plans for the development and roll out of new initiatives. Ensure that these initiatives can be converted into plans and programs that can be readily adopted/adapted by the business units.- Execute business initiatives that will maximize business and financial cost strategies. Work collaboratively and cross-functionally to develop and execute plans that will introduce these initiatives as a viable component of the PetSmart portfolio. - Led and managed other business units to assess issues, develop recommendations and implement business improvement processes. Enhance our improvement process methodology to further identify, capture, and apply improvements to the business process development and maintenance methodologies based on lessons learned, industry best practices, and feedback from customers.- Supply Chain representative on the Sustainability Council and the Data Governance Council
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Industrial Engineering ManagerPetsmart Jun 2007 - Jan 2010Phoenix, Arizona, UsProvided analysis and project management support, detailed work measurement, gap analysis, reporting and interpreting performance.- Directed the overall supply chain distribution network redesign which resulted in 6% distribution and 4% transportation savings. - Supported the overall growth and development of the Supply Chain (SC) network at the most effective and lowest cost impact to the company. - Identify, quantify, coordinate and manage the implementation of improvements in the SC network. - Established best practices and engineered labor standards across the Distribution network that provides for a solid performance based incentive program. - Supported the Warehouse Management System suite, including Labor Management, Slotting and Reporting (EXE and Manhattan Systems). - Developed and maintained building staffing and planning models to aid in DC management and SC network planning. - Supported the growth and development of the SC network, including design, layout and start-up of 2 new 1M square foot DCs. - Managed the sourcing and installation of new systems and processes into the SC network. - Supported the determination and execution of the DC capital budget.
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Engineering Transportation ManagerUps Aug 1999 - Jun 2007Atlanta, Ga, UsDistrict Transportation Engineering Section Manager. Responsible for managing all the transportation activities within the states of Arizona, Nevada, and New Mexico. - Engineering lead which improved on-time Service Level performance from 98.1% to 99.7% in a six-month timeframe. - Responsibilities centered on the cost efficient movement and processing of all packages inbound and outbound within the ground feeder movements, railroad movements, and air network for the district.- Other areas of responsibility included overall short and long term planning, process/quality improvement, detailed work measurement, business planning, volume and staffing forecasting, business strategy, and gap analysis. -
Operations ManagerThe Home Depot Nov 1995 - Jul 1999Atlanta, Georgia, UsResponsibilities included supervising all aspects of the store and personnel. Also responsible for inventory management, merchandising, store planogram design, replenishment ordering, and all store budgets and expenses. Developed important employee and customer communication skills to obtain customer satisfaction and positive employee/company results. Was a charter member of the West Region merchandising and event planner team. -
Assistant Store ManagerSterk'S Super Foods Mar 1987 - Oct 1995Responsibilities included management of company assets and all store personnel. Also responsible for inventory control and auditing, warehouse storage allocation, replenishment ordering, shrink analysis, and staffing/volume forecasting. Spent multiple years directing the company's merchandising and weekly planner efforts as the district coordinator planning for the buyers and overall SKU inventory allocation within the retail store network.
Jeff Klein Skills
Jeff Klein Education Details
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Purdue UniversityMechanical Engineering -
Keller Graduate School Of ManagementBusiness Administration And Management
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Bishop Noll InstituteCollege Preparatory High School
Frequently Asked Questions about Jeff Klein
What company does Jeff Klein work for?
Jeff Klein works for Dhl Supply Chain
What is Jeff Klein's role at the current company?
Jeff Klein's current role is DHL Director of Operations, Nike Fulfillment.
What is Jeff Klein's email address?
Jeff Klein's email address is jk****@****esl.com
What is Jeff Klein's direct phone number?
Jeff Klein's direct phone number is +121052*****
What schools did Jeff Klein attend?
Jeff Klein attended Purdue University, Keller Graduate School Of Management, Bishop Noll Institute.
What skills is Jeff Klein known for?
Jeff Klein has skills like Cross Functional Team Leadership, Supply Chain, Management, Process Improvement, Business Process Improvement, Supply Chain Management, Leadership, Inventory Management, Project Management, Inventory Control, Strategy, Continuous Improvement.
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