Jeffrey K. Email & Phone Number

Chicago, Il, Us

United States

Oak Brook Terrace, Il

Chicken Soup For The Soul Ent. (Formally Redbox) – Remote since 2020**Serviced both Redbox kiosks and Amazon Lockers**Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis. Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents. Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams. Enhanced field technicians experience by providing comprehensive troubleshooting guidance for various software and hardware systems. Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently. Followed all company policies and procedures to deliver quality work. Provided expert training to field technicians on new technology installations, resulting in a smooth transition process. Reduced downtime with preventative maintenance of equipment in the field, ensuring optimal functionality. Coordinated with field technicians to resolve equipment malfunctions quickly and efficiently, reducing downtime costs. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Troubleshot and diagnosed problems to accurately resolve wide range of technical issues. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented support interactions for future reference. Assisted field technicians in identifying issues and explained solutions to restore service and functionality.

Rosemont, Il

**Worked at Life Fitness as a Temp Employee**Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure whileresolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered administrative and customer service support to customers. Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation. Provided exceptional customer service by promptly addressing concerns raised during routine support calls, ensuring timely resolution for all technical issues. Provided exceptional technical support service, leading to high levels of customer retention and loyalty. Provided excellent customer service throughout the entire recruitment process, ensuring both clients and candidates felt supported and valued.

Mt. Prospect, Il

Increased system reliability through routine maintenance of communication equipment and infrastructure. Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools. Followed standards and procedures to maintain safe work environment. Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages. Enhanced customer satisfaction by providing timely technical support for communication issues. Repaired cut cable of various sizes and worked with color-coded wires and cables. Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues. Improved network efficiency by implementing and maintaining communication systems and equipment. Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness. Installed and maintained systems and analyzed users' needs. Optimized system performance with regular testing, troubleshooting, and repairs of communication devices. Monitored and performed maintenance on telecommunications systems to facilitate optimal performance. Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications. Installed wiring, cabling and networking hardware on customer premises. Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces. Performed preventive maintenance of telecommunications equipment.

Mt. Prospect, Il

Collaborated with other technicians to complete complex projects within tight deadlines, ensuring customer satisfaction. Reduced downtime for clients by swiftly diagnosing issues with faulty wiring or connections and implementing effective solutions. Improved team productivity with thorough training and mentoring of junior cable splicers. Upheld industry standards for quality control by rigorously testing all newly installed or repaired cables prior to returning them to service. Maintained accurate records of completed work orders, inventory usage, and customer interactions for streamlined operations. Contributed to a positive workplace culture by fostering open communication, teamwork, and professionalism among colleagues. Enhanced network reliability by performing routine maintenance and repairs on cable systems.Performed preventive maintenance of telecommunications equipment.

Calumet City, Il

Executed daily operations of banking. Estimated consumer demand and determined the types and amounts of goods sold. Trained and managed staff of 8-12 employees and achieved significant improvements in their productivity up by 15% over a 3 month span. Reviewed inventory and sales records to prepare reports for management and budget departments.Key Contributions:☛ Trained sales staff how to properly sell accessories, which significant increased sales productivity by 20% within 3 months.

Bolingbrook, Il

Researched, tested, evaluated and recommended data communications hardware and software. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolved customers' service complaints by performing activities such as updating software, rebooting blackberry units, and changing mail servers. Executed daily operations of technical support in a call center environment.

Chicago, Il

U.S. Cellular (Formally Planet Primeco) Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process. Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties. Enhanced team productivity, conducting thorough training sessions for new technicians. Implemented safety protocols to minimize risks associated with servicing low-voltage electrical systems or hazardous materials. Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients. Troubleshot complex technical issues to identify root causes and implement effective solutions. Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions. Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support. Inspected equipment to diagnose operational issues. Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations. Diagnosed and troubleshot problems, repairing, and restoring cellular phones to peak performance.Key Contributions:☛ Developed a system to keep track of loaner phones while customers phones were sent in for repair, which saved the company 65% a year in lost revenue.☛ Sales of cellular accessories (batteries, car chargers, leather cases, etc.) which increased profit of 20% a month.

Orland Park, Il

Executed daily operations of sales. Estimated consumer demand and determined the types and amounts of goods sold. Reviewed inventory and sales records to prepare reports for management on daily basis. Meet or exceeded sales quota's every month.

United States

Supervised and coordinated activities of workers engaged in customer service activities. Observed and evaluated workers' performance. Resolved complaints and answered questions of customers regarding services and procedures. Supervised 3-5 employees, scheduled work hours, resolved conflicts, and determined salaries. Made recommendations to management concerning staff and improvement of procedures.Structured and maintained a flagship service center.