Jeff Albin Email & Phone Number

Phoenix, Az, Us

San Diego, Ca, Us

Supporting over 250 retail franchise locations through seven Franchise Consultants in Arizona, New Mexico, Utah and El Paso, TX.

Tacoma, Washington, Us

• Oversee day to day management of branches in the Phoenix and Denver markets• Lead service departments and branch operations teams• Focus on increasing service profitability, employee safety and ensuring excellent client experience• Act as liaison between sales and service teams to meet company objectives• Led service departments to regional profitability in first year• Increased regional service revenue double digits each year• Participating on multiple Corporate committees

Kansas City, Mo, Us

• World’s largest tax services provider, Lead and manage a group of tax service offices in the Phoenix area• Responsible for hiring, training, scheduling and motivating associates to achieve district revenue targets• Implement marketing and business plans to identify revenue growth opportunities• Oversee training and coaching of managers and tax professionals on product attachments offerings to drive revenue• Champion client experience by creating client-centric culture and promoting company brand• Expanded district responsibility from 11 to 19 offices in first 6 months• Delivered $5.6M in revenue to achieve company goal• Increased New Client Growth 2%• Improved EBITDA by 15% over budget• Achieved higher Associate Engagement scores by 2% over prior year

Lenexa, Kansas, Us

QC Holdings, Inc. is a customer focused provider of convenient financial solutions offering short term loans, check cashing and money transfers in 500 branch locations across the country with $180 million in revenue. My responsibilities included developing and managing multiple high volume branches in Arizona. Prior to an Arizona law change the Arizona branches were typically in the top 5 for revenue and gross margins. I have extensive experience managing multi-unit operations which include; opening new locations, hiring, training, working with our corporate departments and driving growth. I've also created and supervised a collections department to improve efficiencies and reduce losses.•Expanded region from 7 stores to 38 stores & revenues of $16M/year•2010 Winner of Lowest Loss % in Western Region•2009 President’s Club Member•2009 Second Largest Gross Profit & Third Highest Gross Margin•Developed & implemented new auto-title loan product to AZ in 2010Our main areas of focus at QC are providing excellent customer service and treating our customers and team members with respect. I am proud of the environment we have created here at QC.

Scottsdale, Arizona, Us

• Led and supervised two outbound sales groups of 100 people for travel call center• Establish sales strategies, sales quotas, training and incentive programs• Recruited and hired team members to meet financial goals• Worked extensively with marketing and training departments to ensure attainment of company goals• Annual revenues of $5M+• Promoted to Director from Membership Sales Manager• Directed implementation of new aftermarket sales group• Championed use of Auto-Dialer to increase sales per call performance• Winner of the Leadership award in 2002• Groups met sales goals 100% of the time

Franklin, Tn, Us

The Tom James Company is the largest custom clothing company in the United States. As a commissioned salesperson I worked directly with my customers in their offices or homes providing custom clothing. I developed my clientele base through referrals and cold calling, focusing on customer service.