Jeff Amore Email & Phone Number

Northampton, Pa, Us

King Of Prussia, Pennsylvania, United States

• Lead scrum calls for both the Sales and Marketing streams, gathering updates and blocker information from developers, QA resources, and business area representatives• Keep Jira card information updated with the latest and most accurate information including, but not limited to, Description, Release, Release Target, Status, and Assignee• Create and maintain filters and dashboards in Jira for supported streams, assigned projects, and critical defects• Utilize Jira dashboards to track progress and release readiness of epics, stories, and defects for assigned streams and projects• Drive Eloqua/Salesforce reconciliation process toward continuous improvement in data integrity across platforms• Facilitate project meetings with stakeholders including development, QA, business resources, business analysts, data analysts, infrastructure, security, legal, and vendors• Produce and distribute weekly project updates, which includes definition of scope, project dependencies, upcoming schedule and milestones, recent accomplishments, challenges and risks, and future objectives• Negotiate and gain consensus amongst stakeholders on decisions pertaining to assigned project strategy and timelines• Schedule and lead project update calls with executives including the CIO, VPs, AVPs, and Directors• Participate in cross-platform, cross-stream prioritization meetings• Work closely with Senior Project Manager and Business Analyst to ensure a united vision of prioritized work and project readiness across multiple streams and projects• Take part in monthly release planning meetings, facilitated by Release Management

King Of Prussia, Pa

• Lead the coordination of development, project management, QA, configuration management, database analyst, and release management activities for platform-wide software upgrades, application enhancements, server configuration changes, database changes, and fixes• Create project plans for the configuration of new training, testing, and production environments and drive tasks to completion • Organize post production release validations among IT and business area resources to insure positive results• Implement new process to identify and confirm all database updates required for production environment deployments • Prepare for organized and trouble-free work activities by utilizing Microsoft Project to create thorough release plans for both scheduled and emergency software releases, database changes, and hot fixes• Schedule and lead software release calls, which include IT management, developers, configuration management, and DBA resources to ensure compliance with the release plan• Triage testing defects and ensure resolution prior to release approval to minimize production problems following a release, allowing for business continuity among the Sales, Customer Service, Marketing, Fulfillment, and Human Resource teams.• Lead discussions with business area users to manage scope and set expectations for upcoming releases • Create the future release schedule and communicate to all areas of IT and impacted business areas• Document all changes via change requests and release notes from conception to release for audit purposes and to comply with company IT policies and procedures

King Of Prussia

• Participate in the transition from a national sales system platform to a global sales system platform, allowing sales teams in all geographies to have a common sales tool and selling process.• Mitigate risk and minimize potential issues by leading the coordination of development, project management, QA, configuration management, database analyst, and release management activities for monthly software upgrades, application enhancements, server configuration changes, database changes, and fixes.• Prepare for organized, trouble-free work activities by utilizing Microsoft Project to create thorough release plans for scheduled monthly software releases, database changes, and fixes.• Lead software release calls, which include IT management, developers, configuration management, and DBA resources to ensure compliance with the release plan. • Triage testing defects and ensure resolution prior to release approval to minimize production problems following a release, allowing for business continuity amongst the sales force.• Identify blocking issues and critical defects faced by QA and participate in the decision to approve or delay the release.• Organize, schedule, and follow up on plans for pushes of enhancements and hot fixes to company sales assets and to make sure that the sales force has the latest version of software.• Work with sales trainers and business users to create detailed release notes and distribute to end users upon completion of software releases so that they are aware of the latest enhancements and fixes in production and maximizing the efficiency of the sales force.• Document all changes from conception to release for audit purposes and to comply with company IT policies and procedures.• Actively participate in application and cross system scrums. • Perform daily audits of sales software to ensure compliance to company software policies and procedures and that all changes to software is properly documented.

Bethlehem, Pennsylvania

King Of Prussia, Pa

 Coordinate development, QA, configuration management, and release management activities for software upgrades, application enhancements, and fixes. Utilize Microsoft Project to create thorough release plans for scheduled software releases. Schedule and lead software release calls, which include IT management, developers, and configuration management resources to ensure compliance with the release plan.  Organize and follow up on plans for pushes of hot fixes to company assets. Create detailed release notes utilizing Microsoft Word and Adobe Acrobat and distribute to end users upon completion of software release. Document all testing approvals for audit purposes. Actively participate in application and cross system scrums.

 Implement standard support processes that helped to achieve team customer satisfaction ratings regularly exceeding 4.0 (out of 5.0) Maximize efficiency and productivity by interacting with onsite customer IT and business area personnel to gather requirements for work requests and to prioritize all team activities. Communicate team achievement to both the customer and CAI management by way of monthly status reporting including time analysis, productivity, estimate accuracy, target date compliance, and customer satisfaction metrics. Maintain high team morale by performing reviews and participating in the creation of career development plans for associates.  Create training program to educate newer associates on the RPG and CL programming languages, file structures, and account standards in order to improve their productivity quickly. Improve screening/hiring process by assisting recruiting staff in defining open positions and creating a formalized interview process, allowing for the hiring of more qualified applicants. Identify additional revenue streams in the form of time and materials project opportunities at the customer account. Consistently exceed profit margin goals set by CAI management by utilizing blended resource rates to diversify team resources. Develop a standardized testing process in order to minimize errors in production installs.

 Lead a team of 18 associates divided into a maintenance team and a development team. Responsibilities included prioritizing requests for programming, help tickets, and special requests from the business area. Utilize RPG III, RPG IV, CL, Hawkeye, SQL4Less and other query functions to resolve user issues in existing programs as well as developing new functionality and processes at the user’s request. Train new employees and disperse workload evenly amongst team members in order to maximize productivity. Provide daily update of off shift events to the customer’s senior management to ensure permanent resolution. Maximize customer satisfaction by interacting on a regular basis with developers, users, and managers at FedEx Ground to solve help tickets and accurately complete requests for programming in a timely and efficient manner. Maintain communications by attending requirements meetings with business areas as well as IT management and by attending weekly and monthly staff meetings with customer management. Ensure quality of work by assisting associates with testing and off shift support issues. Create a weekly status update for active programming requests submitted to customer management. Assist in the creation of a monthly status report provided to the customer and CAI management.

Bachelor Of Science, Business Management

Sports Management

Education record