Jeff Arnold, Email & Phone Number

Chicago, Il, Us

A2T Program Consultants offers a unique portfolio of services designed to give our customers a competitive edge in expansion and technology leveling. We partner with our customers throughout the entire lifecycle of their technology requirements, from design and engagement to operational readiness and ongoing support.Our team of professionals specializes in technology stack expansion and upgrades, continuous improvement activities, transformational process enhancements, product launches, and organizational management. These services are customizable and available for quick delivery.

Waterloo, On, Ca

In direct collaboration with the COO, led the pivotal strategic product launch of the new QoE deep-packet inspection technology product line and extended the reach of customer trials. Collaborating globally with the CTO, Engineering, R&D, and Sales Engineering, I played a crucial role in developing and effectively deploying new sales tools, enabling visual tools to visualize how our product will enhance customers' business. I implemented comprehensive and streamlined PMO processes, integrated lean tools, and conducted corporate-wide PMO and Lean Training. This thorough approach ensured that every team member was equipped with the necessary skills to enhance organizational efficiency.

Dublin, Oh, Us

As a Sr. Manager and IT Business Operations Leader at Cardinal Health, Inc., I supported the Vice President of Enablement Services in overseeing strategic initiatives related to organizational business management. I led a project in developing and implementing a new Lean Six Sigma Organizational Process methodology using Kaizen and DMAIC processes, identifying redundancy in people, processes, and tools across four multi-disciplined divisions, resulting in the development of a unified ITIL and Agile-enabled single integrated delivery framework. This restructuring promoted enhanced delivery bandwidth and increased velocity and effectively reduced resource requirements and defects. Providing guidance and mentorship to a project team implementing SAP and Salesforce automation, achieving a 30% reduction in demand (cost) and a 40% decrease in defects. Additionally, I implemented Budget Process Improvements, successfully recovered project costs, and offset the annual budget by $950K.

Hanover, Md, Us

As the Senior Manager of Program Management at TEKsystems, I specialize in PMO Development and Post-Sales service delivery leadership. I guide teams to scoped solutions while ensuring customer excitement and increasing service revenue, implementing Six Sigma, ITIL, and PMP methodologies to optimize customer delivery. By applying Lean Six Sigma process design, I achieved annual savings of $425K by automating MSP Cloud-based unit purchase orders. Additionally, I spearheaded the development of a tailored networking cloud operational toolset, boosting productivity by 18% and reducing costs by $512K annually.As Operations Director, I oversaw a client portfolio of 500 deliverables across 11 markets, managing a team of 8 Senior PM's and an organization of 58 Site Development and Construction Managers. Through Lean and Kaizen-driven initiatives, we delivered over 4,000 projects, achieving a 50% increase in revenue via billing accounting model redesign. Throughout, I led Transformative process design projects, migrating custom software data from IBM Mainframes to combo Google Cloud Platform/AWS/Local Cloud as part of a $68M business transformation program. I also directed the transition to a cloud-based, lean Hadoop-driven analytical data system, improving data efficiency. Additionally, I established and developed a Lean Six Sigma PMO, driving ongoing improvement projects based on NPS feedback scores and achieving an 85% cycle time improvement for the Flagship Managed Office Portfolio.

Kista, Stockholm, Se

As the head of Operations, Managed Service PMO, I spearheaded the design and implementation of Post-Sales Engineering Managed Service PMOs after acquiring a significant contract with Sprint Inc. My responsibilities included overseeing the delivery of Sprint’s core infrastructure and Cloud technologies (IaaS, PaaS, SaaS), Software Development (SDLC), and various network portfolios.Key Achievements:Successfully managed business financials, delivering $2.2B in revenue with a $68M P&L and overseeing 440 employees of all levels, from Specialists to Directors.Facilitated the prioritization of over 11,000 official projects in the first year, showcasing the PMO's scalability while establishing demand intake, governance, and progress-tracking mechanisms.Managed PMO and program scales, including demand intake research, financial pre-authorization, project governance, execution processes, project closure, quality standards, and Accounts Receivable for all Sprint project activities.Accelerated PMP certifications by 16%, resulting in 47% of resources obtaining certification in the first year, driving increased customer purchases and generating $36M in revenue.Program Director, Network Vision Core Infrastructure Deployment and AcceptanceIn this role, I was responsible for defining initial market acceptance criteria for deploying and integrating 36 CDMA LTE 4G Wireless Market infrastructure modifications and migrations.Key Achievements:Led a team of 29 Senior Acceptance Managers in defining engineering procedures and controls for LTE software and infrastructure upgrades across all markets.Implemented innovative acceptance management strategies, reducing resources by 60% and saving $3.1M.Established efficient self-managed remote teams and developed a Performance Management Control System as a dashboard to streamline processes.

Ca

Primary Customer Facing Post sales leadership for National Deployment and Integration services accountable for post-sales infrastructure integration, Project Management, Technical Support, and Sales Support, with total customer operations accountability. Customers: Sprint, Verizon, BellSouth, Airtouch, Alltel, T-Mobile, Telstra (Australia). Over 100 resources PMO, site acquisition, construction, integration, Technical Support, and maintenance.Transitioned to data center and VoIP hybrid cloud infrastructure deployments for enterprise customers and Sprint wireline for conversions of their end offices to cloud-based VoIP solutions. Business Process Improvement - Global telecom Managed Service Network Operations Center provider for enterprise clients in Europe, India, and NA. Accountable for Service P&L, Costs, and revenue with KPI Performance Standards and executive performance dashboard to improve efficiencies and capabilities enabling sales.Service Product Management credited an increase in delivered revenue from $12.3M to $65M Globally with a focus on enterprise network operations voice/data and Unified Communication Service portfolio.The executive team recruited me to develop business and program controls for a struggling business, which I implemented to provide customers with enhanced operational tools and resources. The business was overwhelmed by four independent global processes, an unacceptable customer satisfaction index of 53.5, a revenue drop of 27% annually, and significant cost increases in the previous 12 months. Optimized Supply Chain to include an ERP-organized Push-Pull system, pushing service generation closer to the client and enabling a 31-day (67%) cycle time improvement.Leading the NA Professional Services we achieved $300K to $12.3M in the first year and over $35M by year three while maintaining 33% profit margins and an overall cost reduction of 28%. Improved Customer satisfaction from 36% to 78% and quality from -12% to 92%.

Bachelor Of Science, Management

Associate Of Science, Electorinics Engineering