E X P E R T I S E• Analysing and implementing process improvements that gain efficiencies and improved results.• Creating an environment of teamwork with my departments.• Relationship Management – proven ability to build strong relationships with employees, vendors and customers.• Training and development with a deep understanding of effective delegation.H I G H L I G H T S• Results oriented client focused professional with 15+ years’ experience in client relations, managing teams and improving processes to achieve outstanding results.• Developed standard operating procedures and workflow for Intact Calgary Reinsurance team. • Decreased cycle time by 17% through improved workflows resulting in an annual savings of $1.2M in operational expenses while leading teams in a call center environment.• Risk and Claims Manager responsible to provide reporting that communicates risk characteristics and exposures of key business operations for operations in Canada and the United States. • As a manager with 8-10 direct reports, I created an environment of learning and compliance that resulted in a 46% increase in recovery, a 26% reduction in unclaimed damages, and a $1M annual liability savings.• Responsible for risk management, loss control, compliance and policy training for over 70 retail locations in Alberta Canada, North Dakota, South Dakota, Nebraska, and California.Contact - jaruggles999@gmail.com** Open to new opportunities **-Looking for opportunities that may foster a relocation back to the Western US
Listed skills include Risk Management, Management, Claims Management, Negotiation, and 17 others.