Jeff S. Email & Phone Number

United States

Boston, Massachusetts, United States

Working with the executive team in creating and refining strategies to optimize growth for the company. I am Blending my various experiences with marketing, sales, business development and finance to achieve business strategic objectives. I ensure that the marketing strategy is based on unique value proposition and is extensive, reaching the whole business. Ensuring the sales activity maintains the continuity of the value proposition by analyzing customer interactions and monitoring buyer behavior. Working with the executive team to create and implement strategies across the business that maximize customer loyalty which increases retention and ultimately revenue. Harnessing budget and P&L insight across marketing, sales and products to allocate resources in the best way possible to serve growth. Strategies that are not yielding results can swiftly be replaced while experimenting with product developments and strategies that serve the future customer needs.

Long Island, New York

New York, United States

New York State Fitness Alliance is composed of Fitness Center and Studio owners and operators and our industry vendors from across New York who have united to create a single voice in New York to keep our industry strong and our state health and fit. As an officer and a member of the Board of Directors I work with our team to coordinate our efforts in New York State in making sure our industries voice is being heard.

New York, United States

New York State Fitness Alliance is composed of Fitness Center and Studio owners and operators and our industry vendors from across New York who have united to create a single voice in New York to keep our industry strong and our state health and fit. As an officer and a member of the Board of Directors I work with our team to coordinate our efforts in New York State in making sure our industries voice is being heard.

United States

Texas, Florida, New York

Responsible for creating and maintaining the highest member experience in the health club industry. Creating and enforcing the highest level of operational standards, while keeping a very low employee turnover. Maintaining a member retention rate above 90% by training managers to provide the best member experience possible. Creating the sales process and training all operational personnel to maintain the member experience while increasing sales consistently. Evaluating new locations and lease negotiating with major real estate companies (simon, ggp, WPglimcher, Pyramid, etc). Overseeing construction and buildout of each new location, while maintaining the maintenance on each existing facility. Building a work environment that draws people into wanting to not only be a part but grow with our company. Overseeing all staff hiring, training and advancement. Overseeing all marketing and creative departments including social media. Creating Financial analysis and forecasting for company use and for lenders as needed. Creating financial and operational forecasting models to use when evaluating the future direction of the company. Create and present detailed business proposals crafted specifically to address or present the information requested by lenders/future landlords and other parties as necessary. Make financial recommendations directly to CEO with prepared data to back recommendations.

I am responsible for consulting with potential candidates throughout the US and walking them through the process of becoming franchise owners of 1-800-Flowers. I make sure they fully understand what is required and help walk them through the approval process which ultimately leads to the signing of agreements. I have to evaluate them as potential franchisees and identify whether or not they are a good fit to represent the brand with excellence, while overcoming any objections or questions they have during that evaluation. I evaluate their operational experience and also oversee initial training before handing off to support teams. In addition I also was responsible for visiting new locations throughout the country to inspect operations and make sure they are doing everything to be successful.

I am responsible for developing the north half of the country in regards to new candidates becoming franchise owners of RadioShack. I make sure they fully understand what it takes and help walk them through the approval process and ultimately to the signing of agreements. I evaluate their operational experience and also oversee initial training before handing off to support teams. I also was responsible for visiting new locations throughout the year to inspect operations and make sure they are doing everything to be successful. I also was responsible for creating the standard operating procedures for our team and for future staff in the development team. I also was asked to work directly with the Regional Support Directors for all locations in operational oversight for existing franchisees, my role was to help the support team know what tools the franchisee needed to be successful.

I was responsible for the oversight of the entire location to ensure that the staff was trained and working successfully to achieve their sales goals. I was in charge of making sure we stayed under our budget for the maintenance and building issues while makings sure they were resolved in a timely fashion. I led the charge in ensuring that our customer base was happy and all customer service issues were resolved thus maintaining a high retention rate. I was also responsible to make sure we met sales budget and stayed within budget where expenses and staffing were concerned. I also had oversight over multiple clubs from a leadership perspective and when my District VP was no available for any reason I was next to call for clubs who needed assistance. I trained all the operational staff that were hired and I held them accountable to maintain the standards I had in place. I also was a mentor to all new Assistant GM's and newly promoted GM's for our region. I was responsible for training the GM"s in our all GM"s meeting regarding customer retention and operational excellence.

I was responsible for overseeing the creative aspects of New River which included: sound team, lighting & projection team, graphics, video, weekend services from a creative and technical perspective along with major special event services such as Easter, Christmas, etc. I was expected to recruit and train all volunteers for each division along with oversee employees for the different areas.

Dallas/Fort Worth Area

Business was awarded top store in the franchise for two consecutive years. Create an effective marketing plan, manage staff, prepare weekly schedules, order inventory needed to uphold successful operation. Produce and maintain weekly profit and loss reports, negotiate with numerous vendors to determine who will provide the best value and long term business relationship. Maintaining the highest standards of operational excellence, sales volume and customer satisfaction was a key responsibility of mine so that we could stay on top of the franchise.

Dallas/Fort Worth Area

Oversee marketing aspect of the company and direct all sales within the planned community. Primary contributor to design aspects, enforcement of developer’s regulations, marketing and sales of lots, and all other major provisions. Design all printed advertising materials, coordinate all sub-contractors in the construction phase, attend city meetings. Assist owner in submitting and winning bids for the excavating portion of the company.

Dallas/Fort Worth Area

Exceed manager’s expectations in sales, customer service, and product knowledge. Maintain a rank in the top 10 percentage of sales associates within our market (Tarrant, Parker, and Hood Counties), maintain the highest tier of commission available for the duration of employment, and train all new employees.