Jeff Walker
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Jeff Walker Email & Phone Number

Customer Services Products and Systems Manager at Qantas
Location: Greater Sydney Area, Australia 11 work roles 2 schools
1 work email found @qantas.com.au LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@qantas.com.au
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Current company
Role
Customer Services Products and Systems Manager
Location
Greater Sydney Area, Australia
Company size

Who is Jeff Walker? Overview

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Quick answer

Jeff Walker is listed as Customer Services Products and Systems Manager at Qantas, a with 17259 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at qantas.com.au and a matched LinkedIn profile for Jeff Walker.

Jeff Walker previously worked as Customer Services Products & Systems Manager at Qantas and Pricing Specialist Revenue Management at Qantas. Jeff Walker studied at Endeavour Sports High School.

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Email format at Qantas

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{first}{last}@qantas.com.au
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Profile bio

About Jeff Walker

Major Achievements• Manage the reporting of all Qantas Corporate accounts for Australia and USA. This includes approx. 1,000 accounts with an annual expenditure of over $2B• Increased American Airlines Australian revenue by 20-40% each month between August 2007 – October 2008, with the highest revenue month on record October 2008 USD13.4M• Introduced 2 Business Class fares Australia – USA via Tokyo resulting in a 200% increase in revenue to approx. USD200K p/month for American Airlines• Increased American Airlines Australia 2008 transpacific revenue by 41% to over USD6.7M• Successfully managed American Airlines Australia’s 3 largest corporate accounts; IBM, EDS, and Raytheon with a combined annual revenue of $2M• Aligned American Airlines economy fares Australia – USA via Tokyo to increase passenger numbers. December 2008 was Australia’s highest month on AA transpacific flights with an increase of 71%

Listed skills include Business Development, Leadership, Management, Business Planning, and 17 others.

Current workplace

Jeff Walker's current company

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Qantas
Qantas
Customer Services Products and Systems Manager
Sydney, NSW, AU
Website
Employees
17259
AeroLeads page
11 roles

Jeff Walker work experience

A career timeline built from the work history available for this profile.

Customer Services Products And Systems Manager

Sydney, Nsw, Au

Customer Services Products & Systems Manager

Current

Sydney, New South Wales, Australia

Oct 2022 - Present

Pricing Specialist Revenue Management

Current

Sydney

Revenue Optimisation • Drive, shape & proactively contribute to development & implementation of pricing distribution strategy.• Seek, identify & develop business cases to support delivery of pricing distribution opportunities within industry bodies such as ATPco & IATA, to improve and revolutionise pricing.Strategy and Analysis• Identify & evaluate new & emerging market & industry trends.• Translate business ideas & opportunities into tangible actions that can be used to improve price distribution strategies & plans.Business Process Improvement• Contribute to & drive the continued development of process, procedures & techniques within the team.Project and Initiative Management• Forecast financial, FTE & revenue benefits/costs associated with key projects. Source data from multiple sources, ensuring consistency & integrity of data.Stakeholder Engagement• Communicate price distribution strategies & related plans to key stakeholders.

Jul 2016 - Present

Reporting & Analytics Manager

Current

Sydney, Australia

• Lead a team of 5 analysts to manage the centralized PRISM Corporate Account Reporting for QANTAS • Provide professional consultancy and expert advice to executive management throughout QANTAS Global Sales• Liaise with QANTAS Sales and facilitate with key stake holders data analysis for multi-national accounts• Manage multiple projects such as the implementation of new airline partnership/joint business deals• Provide objective judgment to determine merits and deficiencies in the data• Participate in strategic decision making for the divisional management team

Dec 2012 - Present

Price Distribution Manager

Sydney, Australia

Managing a team of 7 Pricing Analysts in Sydney whilst managing an outsourced distribution team, to assist & support the over-flow and project work. My team are responsible for all ATPCO Fare Filing Qantas Short and Long haul fares. I'm the key point of contact for passenger tariff policy updates, fare quote principles and procedures and ATPCO/IATA/GDS developments. My team is also responsible for the distribution of fees, carrier charges, taxes and allowances to support various stakeholders such as Customer Experience, Direct and Indirect Channels, Airports/Government, Loyalty and Staff Travel.

Jun 2019 - Oct 2022

Business Analyst

Dallas/Fort Worth Area

• Support the needs of Revenue Management, Sales, Capacity Planning and Strategic Alliances• Work with Business Unit Leaders and Subject Matter Experts to define, develop and implement the process and technology of the future for American Airlines• Identify challenges with current business processes• Find alternatives to business processes to improve sales functions throughout the company• Develop innovative strategies to drive improvement in business results• Bring an international perspective to the Jetstream project

Apr 2011 - Sep 2012

Manager Distribution & Sales Development

• Identify and review the best distribution channels for American Airlines products• Analyze and formulate new and enhance business strategies that drive incremental revenue, specifically via premium sales• Identify new revenue streams that complement the core interline business including specific focus on American Airlines international network• Analyze and identify which fare products should be offered in the market ensuring pricing strategies are aligned with QANTAS objectives• Develop close working relationships with key QANTAS Business Units to maximize American Airlines distribution opportunities• Conduct regular business reviews with key partner (other airline partners, TMC’s and consolidation) ensuring opportunities are maximized and corrective action taken for negative gaps • Manage, coordinate and negotiate customer RFPs either independently or in conjunction with QANTAS on customer specifications or market conditions

Aug 2008 - Mar 2011

Manager Australia & New Zealand

Sydney, Australia

• A one year contract role leading a team of 4 managing the pricing, ticketing and sales for Australia and New Zealand• Responsible for American Airlines revenue and market share growth by strategically aligning sales efforts to Partner carriers to develop American Airlines global, regional and local customers• Formulate methods of working to develop and implement a Business Plan for the Manager’s specific accounts and area of responsibility. Develop and implement a joint business plan with relevant areas of partner carrier organization• Taking ownership of local needs of American Airlines global and regional accounts. Where designated act as regional owner of Global and Regional accounts liaising with Director Sales Asia Pacific and Global Account Manager• Work with all areas of partner carrier organizations to penetrate accounts, to build awareness of joint network strength and to develop business relationships.• Provide product and service updates to areas of responsibility within partner carrier organization. Provide regular product and service updates to American Airlines staff on partner carrier• Manage customer tender process, negotiating and implementing contractual requirement with partner carrier or independently as required by market conditions and customer specifications• Maintain existing and new commercial account relationships and provide management reporting and feedback to the customer at regular reviews

Aug 2007 - Aug 2008

Business Development Manager

Sydney, Australia

• Responsible for American Airlines revenue growth and market share growth by strategically aligning sales efforts to partner carriers to develop American Airlines global, regional and local customers• Formulate methods of working to develop and implement a Business Plan for the Manager’s specific accounts and area responsibility• Taking ownership of local needs of American Airlines global and regional accounts• Work with all areas of partner carrier organizations to penetrate accounts, to build awareness of joint network strength and to develop business relationships• Present updates to areas of responsibility within partner carrier organizations. Provide regular product and service updates to other airlines and travel agencies on American Airlines products and services• Manage customer tender process, negotiating and implementing contractual requirements with partner carrier or independently as required by market conditions and customer expectations• Maintain existing and new commercial account relationships and provide management reporting and feedback to the customer at regular reviews

Sep 2004 - Aug 2007

Sales Support

Sydney, Australia

• Support Business Development Managers (BDM) and Manager Australia• Service Australia and New Zealand travel agents• Monthly reporting for BDM sales calls• Ensure all American Airlines fares are aligned with Qantas

Dec 2002 - Aug 2004

Reservations Agent / Airport Ticket And Customer Service Agent

Sydney, Australia

• Updated flight arrival/departure information• Issue e tickets• Travel Agency Support (fares & ticketing)• Close/balance ticketing log• Oversee flight departures• Rebook/reroute passengers during delays

Jun 1998 - Nov 2002
Team & coworkers

Colleagues at Qantas

Other employees you can reach at qantas.com.au. View company contacts for 17259 employees →

2 education records

Jeff Walker education

Education record

Endeavour Sports High School

Activities and Societies: Swimming

Education record

Lucas Heights High School
FAQ

Frequently asked questions about Jeff Walker

Quick answers generated from the profile data available on this page.

What company does Jeff Walker work for?

Jeff Walker works for Qantas.

What is Jeff Walker's role at Qantas?

Jeff Walker is listed as Customer Services Products and Systems Manager at Qantas.

What is Jeff Walker's email address?

AeroLeads has found 1 work email signal at @qantas.com.au for Jeff Walker at Qantas.

Where is Jeff Walker based?

Jeff Walker is based in Greater Sydney Area, Australia while working with Qantas.

What companies has Jeff Walker worked for?

Jeff Walker has worked for Qantas, Qantas Airways (Contracted By Publicis), American Airlines, and Air New Zealand.

Who are Jeff Walker's colleagues at Qantas?

Jeff Walker's colleagues at Qantas include Amanda Mohan, Will Lambert, Annie Coots, Alessandro Valentini, and Marcell Kiska.

How can I contact Jeff Walker?

You can use AeroLeads to view verified contact signals for Jeff Walker at Qantas, including work email, phone, and LinkedIn data when available.

What schools did Jeff Walker attend?

Jeff Walker studied at Endeavour Sports High School.

What skills is Jeff Walker known for?

Jeff Walker is listed with skills including Business Development, Leadership, Management, Business Planning, Analysis, Negotiation, Sales Operations, and Sales.

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