Agent Experience & Support Services Senior Analyst
CurrentI am responsible for providing business application expertise during the analysis, design,construction, testing, implementation, and post-implementation phases of a system development life cycle. I am also responsible for troubleshooting complex browser and authentication problems with agents; assisting in data gathering (interviewing, document analysis, and group systems development sessions) and data analysis activities; assisting in the development of data and process models; identifying… Show more I am responsible for providing business application expertise during the analysis, design,construction, testing, implementation, and post-implementation phases of a system development life cycle. I am also responsible for troubleshooting complex browser and authentication problems with agents; assisting in data gathering (interviewing, document analysis, and group systems development sessions) and data analysis activities; assisting in the development of data and process models; identifying business problems and translates them into information needs; assisting in the definition of technology solutions; preparing analysis, design, and construction documentation; assisting in developing and performing of test scenarios; assisting in the planning for data conversions; participating in developing user documentation and conduction user training; assisting in the Model Office, as needed; providing monthly analysis of performance of various products/functions of e-business; and providing for quality assurance compliance to department procedures and industry standards. Show less