Jeff Baumann Email & Phone Number

Charlotte, Nc, Us

Atlanta, Ga, Us

Responsible for hands-on management of all IT systems including 3 different Salesforce instances. Installed 3 different warehouse systems. Greatly enhanced the workflow for the National Franchise Salesforce environment. Created a new system integration to Salesforce from custom 3rd party system.> Managed three different Salesforce environments. Primary and only resource to handle all administration, business intelligence, configuration, workflow, user issues, training, documentation, data integrity, security, and internal automation, and external automation via Zapier & Google Sheets. o Initially resolved many reporting/dashboard errors, and developed a whole new set of reports and dashboards for the Sales, Customer Service, and Field Ops teams. o Ran the Salesforce optimizer to identify & resolve data/object-related issues. o Migrated all environments to Salesforce lightning. o Developed a “data integrity” set of reports & dashboard to be able to easily monitor data issues. o Developed/enhanced workflow/UI/BI to save time for Customer Service and Sales teams.> Made major enhancements to our National Franchise Salesforce environment, with a heavy focus on workflow and process flow diagrams, and automation through forms integrated with Salesforce via Zapier/Google sheets.> Integrated SMS Magic (SMS Texting) with Salesforce to receive ratings from our customers.> Developed a system integration with a custom 3rd party software for 20+ franchise partners. Data mapped over 180 fields and developed all business rules pertaining to data migration/usage/exposure.> Managed the implementation of three different warehouse management systems. Installed SPOT POS for our Atlanta warehouse and for our South Carolina warehouse. Implemented 3PL Central for our McDonough Ga third party logistics company.> Managed all software including Google Admin, SimpleMDM, Atto, EZ-ELD, Nextiva, and RingCentral.

Newark, Nj, Us

Provided expertise for and drove the implementation of Salesforce Sales Cloud & Service Cloud, as well as the management and implementation of many, many software projects for our custom in-house CRM-like solution.• Managed a team of five to work directly with the executive/regional teams to capture their business requirements/needs, and turn these complicated business requirements into outstanding solutions.• Implemented Sales Cloud for the NJ Sales team. Developed & implemented Service Cloud for the regional Customer Service teams.• Developed Salesforce integrations with MapAnything, Hubspot, Nintex DocGen, Sertifi e-signature, Box, DemandTools, and Qualtrics surveys.• Drove changes to upgrade the custom in-house software to handle large school installation projects leading to an additional $16mm in revenue, and $50mm over 3 years.• Implemented new product solutions to enable new/large sales across multiple industry technologies such as lighting/HVAC/refrigeration in a tiered model.• Project managed many additional projects for the custom in-house software.

Atlanta, Georgia, Us

Provided expertise to implement Salesforce Sales Cloud for our Inside and Outside sales teams. Integrated Salesforce with SAP. Added Steelbrick CPQ custom solution for order entry. Implemented Service Cloud for all service oriented departments at Zep. Specifics below.Blueprinted/Coded-Config/Tested/Trained/Rolled Out/Support the following;• Integrated Salesforce with SAP (accounts, invoices, contacts, orders, products/pricing, assets)• Implemented Sales Cloud for Inside Sales & Outside Sales teams, and Corporate Accounts team• Purchased & Rolled out iPads to Outside Sales team. Established iPad support vendor.• Added Steelbrick CPQ Order Entry for Inside & Outside Sales teams• Developed training materials for Sales Cloud & conducted trainings sessions for Inside and Outside sales• Developed & Implemented Service Cloud for Tech Services, Credit, and Customer Service teams• Developed Business Intelligence for all teams above via dashboards and reporting•Developed training materials for Service Cloud & conducted many trainings sessions • Developed Service Cloud solutions for: Case Hand-off, Cart Visibility, Round Robin, Auto Response• Provided ongoing custom configuration and administration for all of the above

Atlanta, Ga, Us

• Provide Salesforce expertise, management, and administration as needed. • Overall responsibility for the corporate financial systems integrations as well as HostAnalytics and Concur system administration. Created an Ultipro to Salesforce data integration for new hires and terminations. • HostAnalytics (CPM), Concur (expenses), Ultipro (HR), Intacct (Accounting), Salesforce (CRM).

Johns Creek, Ga, Us

Overall responsibility for corporate analytics including Salesforce and IBM Cognos BI.Salesforce Implementation (Pardot, Data.com, MapAnything, DemandToosl, DataLoader)Salesforce Migration (Company divestiture of 1/3 of data)Salesforce Project ManagerSalesforce AdministratorEnterprise Data WarehouseCognos BI Project ManagerCognos SPSS implementationCognos Controller supportCognos TM1 support

Fort Lauderdale, Fl, Us

SAP Business Objects BI suite; Leading Chicken QSR in greater Atlanta area;Leading the strategy to develop an SAP BI solution from the ground up. Automated 9 major data sources, implemented Master Data Management & data governance, developed over 100 Web-based reports, developed several dashboards (XCelsius), performed a major software upgrade to version 4.x, implemented data discovery tool (Explorer), Live Office, and rolled out mobile BI. Data is housed in MS SQL Server.

SAP BI Data IntegrationSAP BI Project ManagerSAP BI AdministratorSAP BI Crystal Reports

Responsible for corporate and all field operations.As a Sr. Director of Operations responsible for the overall Operations of the company including timekeeping, expenses, Human Resources, hiring-firing, employee development, and corporate office structure. Additional responsibilities included managing client project support, proposal and contract development, business development, resolution of technical issues, allocation of assets and manpower, ensuring 100% quality, accuracy, timeliness and responsiveness to both internal and external clients, promoting the culture and values of the company through leadership and mentoring while achieving operational and strategic goals.

Pizza & Sub restaurant in Kennesaw/Marietta Ga area.

Johns Creek, Ga, Us

> As a Director of Operations responsible for the overall Operations of the company including timekeeping, expenses, Human Resources, hiring-firing, employee development, and corporate office structure. Additional responsibilities included managing client project support, management & support of the field managers, proposal and contract development, business development, resolution of technical issues, allocation of assets and manpower, ensuring 100% quality, accuracy, timeliness and responsiveness to both internal and external clients, promoting the culture and values of the company through leadership and mentoring while achieving operational and strategic goals.

Us

As a Program and Project Manager for at Lucent Technologies, assisted the client in managing multiple International deployments of Oracle Enterprise software. These deployments affected two international and two domestic locations and contained over seventy-five team members. Also assisted the client in the setup of a Program Management Office (PMO) by bringing in proven concepts and procedures, and adapting them to the client’s environment.

Madrid, Es

>>As a Project Manager for BellSouth, managed and participated in all phases of the development and support of multiple, very successful client server projects using Sybase and Oracle databases. These systems allowed the sales force to better manage and understand their customers. Also served as a team member to develop a Year 2000 assessment package which served as a recipe in assisting managers that are directly responsible for Year 2000 system analysis and conversion efforts.>>As a Project Leader for a GTE, in charge of a Production Support group where he managed and participated in the analysis and support of a large cellular billing system.>>As a Project Leader and Account Manager for Merrill Lynch, managed and participated in the analysis, design, programming and implementation of multiple applications.

New York, Ny, Us

>>As a Senior Programmer Analyst for a major banking institution, participated in numerous projects including: Conversion of applications from a DOS/VSE environment to MVS/ESA. Design and development of application systems including Billing, Investment Systems, Wire Transfer, and Financial Accounting Systems. As a Lead Programmer Analyst for a major retailer, performed a variety of responsibilities including: Management of development resources and training including staff selection and Quality Assurance responsibilities. The conversion of applications from a WANG VS-80 environment to an IBM 9370 platform. Design and development of various new applications including point of sale, shipping and receiving, inventory control, distribution, and merchandise replenishment.

>>Various positions included Computer Operator and Computer Programmer.

Business

Ba, Business

Education record

Education record