Jeff Berning Email & Phone Number

Sioux Falls, South Dakota, United States

Build and maintain data analysis processes for the Avera Retail Pharmacies. Manage the Pharmacy Billing Specialist team that processes payments from third party payors and patients.

Sioux Falls, South Dakota Area

Develop and maintain data and reporting processes for Avera's Specialty and Retail Pharmacies- Write complex SQL queries to integrate data from multiple complex databases- Utilize SQL Integrated Services (SSIS) to automate processes, which is increasing departmental efficiencies- Generate reports using Excel and Tableau, automation has allowed for more updated reporting- Built front end interfaces for databases to allow end-user interaction- Create presentations to communicate analysis to Leadership, Third Party Payers and other Stakeholders

Sioux Falls, South Dakota Area

Create and manage staffing plans for multi-site inbound, outbound and blended collection work types. Work with Collection VP and Directors to provide an outlook of upcoming business results and review analysis of past results• Led project to deliver scheduling functionality to agents, this reduced unreported off phone time by 50%.• Developed communication plan addressing leaders at each level of operations, this led to more consistent and effective communication with operations.• Developed report for analyzing outbound collection results, this resulted in better identification of opportunities and increased engagement from operation leaders.

Sioux Falls, South Dakota Area

Create staffing plans for multiple collection work types. Working with operation leaders to ensure achievement of business results.• Training plan created for large integration project, meeting requirements with no impact to results.• Led project to migrate work between sites, this supported the larger integration project.• Developed more streamlined planning process leading to more effective and efficient planning.

Sioux Falls, South Dakota Area

Create staffing plans for multi-site inbound and outbound collection work types. Facilitate weekly calls with operation leaders and support staff to discuss impacts to upcoming capacity.• Built and maintained team databases to extract data needed for analysis, this reduced the amount of time needed for performance analysis by 25%.• Performed administrator function for Aspect eWorkforce Management (eWFM) software, this lead to more efficient configuration of the software.• Configured eWFM system to produce agent productivity reporting, this increased operation’s visibility to agent opportunities and led to 5% increase in productive hours.

Sioux Falls, South Dakota Area

Configured and operated outbound collection dialers. Worked with operation floor managers to ensure business results are met.• Supported migration of Canada Collections work type to domestic US dialer team, centralizing dialer functionality.• Streamlined dialer table build process, this reduced time needed to prepare the dialer for production by 50%.

Sioux Falls, South Dakota Area

Provided customer service for credit card customers, including account updates, answering account questions as well as enhancement product sales. Worked in the escalated call queue, handling calls where a supervisor is requested. • Served as training assistant for agents coming out of classroom training, developed training process that reduced material costs by 50%.

Worthington Mn

Provided computer and network solutions for individual users and local businesses• Worked with operation manager to develop a more streamlined retail strategy, this reduced inventory costs by 25%• Worked with software vendor to successfully implement transaction software platform at a local bank, this included configuration of network, computer systems and software